July 12, 2016 Re: ID #[redacted] Dear Better Business Representative: This letter serves as a response to the complaint filed by [redacted] on 7/11/16. After reviewing the complaint, Universal Utilities would like to clarify the billing issues addressed by the customer. We have been contracted by...
the Property Owner/Management of [redacted] to provide our metering and billing services to each resident in [redacted]. After reviewing the account history for [redacted], our records show his average usage is 3,300 gallons based off the actual monthly meter readings taken from the touch pad remote that is wired to the meter underneath his home. The latest bill issued on 07/06/16 indicates high usage from reads taken between 5/24/16 and 6/29/16. Although it is a longer usage period, we have generated a work order to inspect the metering equipment to verify the meter read for accuracy and billing purposes. The work order will be completed the next time we are in the community, which is scheduled for the week of 07/25/16. It is company policy, to inspect first and if there is a read error, then Universal Utilities will make any necessary adjustments to the bill. After reviewing [redacted] account, there have been no fraudulent charges assessed to the account, nor any unethical billing practices. Per the rate structure, the community issues a reduced rate from the full municipal price by 50%, which displays on the itemized charges on the billing statement. In regards to the desired settlement request, we are billing according to the monthly reads registering off the meter and calculating the charges based off the current rate structure. There are no illegal billing practices being conducted by Universal Utilities. Therefore, any additional charges, such as penalties and fees have been assessed based on company policy and procedure. We hope this explanation further clarifies our position in this matter and stands as a satisfactory response to the complaint. Sincerely, Universal Utilities Customer Service Department
July 12, 2016 Re: ID #[redacted] Dear Better Business Representative: This letter serves as a response to the complaint filed by [redacted] on 7/11/16. After reviewing the complaint, Universal Utilities would like to clarify the billing issues addressed by the customer. We have been contracted by...
the Property Owner/Management of [redacted] to provide our metering and billing services to each resident in [redacted]. After reviewing the account history for [redacted], our records show his average usage is 3,300 gallons based off the actual monthly meter readings taken from the touch pad remote that is wired to the meter underneath his home. The latest bill issued on 07/06/16 indicates high usage from reads taken between 5/24/16 and 6/29/16. Although it is a longer usage period, we have generated a work order to inspect the metering equipment to verify the meter read for accuracy and billing purposes. The work order will be completed the next time we are in the community, which is scheduled for the week of 07/25/16. It is company policy, to inspect first and if there is a read error, then Universal Utilities will make any necessary adjustments to the bill. After reviewing [redacted] account, there have been no fraudulent charges assessed to the account, nor any unethical billing practices. Per the rate structure, the community issues a reduced rate from the full municipal price by 50%, which displays on the itemized charges on the billing statement. In regards to the desired settlement request, we are billing according to the monthly reads registering off the meter and calculating the charges based off the current rate structure. There are no illegal billing practices being conducted by Universal Utilities. Therefore, any additional charges, such as penalties and fees have been assessed based on company policy and procedure. We hope this explanation further clarifies our position in this matter and stands as a satisfactory response to the complaint. Sincerely, Universal Utilities Customer Service Department