In Fall of 2012 Universal Windows and Roofing Direct was contracted to take off old roof and install brand new roof at home. Cost was around $12,700. Roof was installed and full warranty for the roof was guaranteed and paperwork for warranty was given (and I still have it). Last September I contacted Universal Windows and Roofing Direct and told them that roof was leaking in multiple places. They have come in 3 times and I have called the company at least 20 times and left a message each time with my name and number. Each time they said of course this is covered and we'll fix it. But then each time, I never hear from them again, it was up to me each time to try to get a hold of them.
I wanted this company to come in and replace areas of roof that have leaked with new sub-roofing and shingles, replace light that no longer works because of water damage, replace the insulation and dry wall that is wet and has been damaged by roof leak, once insulation and drywall is replaced tape and add compounds to joints of drywall, sand and then paint relevant areas.
In Fall of 2012 Universal Windows and Roofing Direct was contracted to take off old roof and install brand new roof at home. Cost was around $12,700. Roof was installed and full warranty for the roof was guaranteed and paperwork for warranty was given (and I still have it). Last September I contacted Universal Windows and Roofing Direct and told them that roof was leaking in multiple places. They have come in 3 times and I have called the company at least 20 times and left a message each time with my name and number. Each time they said of course this is covered and we'll fix it. But then each time, I never hear from them again, it was up to me each time to try to get a hold of them.
I wanted this company to come in and replace areas of roof that have leaked with new sub-roofing and shingles, replace light that no longer works because of water damage, replace the insulation and dry wall that is wet and has been damaged by roof leak, once insulation and drywall is replaced tape and add compounds to joints of drywall, sand and then paint relevant areas.