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Universal Windows Direct of Charlotte

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Universal Windows Direct of Charlotte Reviews (3)

I had Universal Windows installed in my sunroom and I'm very satisfied with the product, but more so with the attention to detail paid by Kevin Mayes and his crew during installation*** **

In the market for new windows and I had heard a lot of advertisement for universal windows direct on the radio so I requested their free in home estimate. When setting up the appointment, they should really let you know about how long it is going to take. My appointment was at 7 pm and the salesman did not leave until 9:30 pm! I have had several projects quoted and it typically takes about 30 minutes to explain the options, measure, and provide a quote. I can now say I know a lot more about windows, however, after sitting through what felt like a seminar on window construction. The only positive thing I can say, is that they do seem to offer a good product and warranty, but their sales technique is horrible! Once the salesman finally gave us a quote, which was a lot more than we expected, he was extremely pushy and tried to force us into making the purchase that night, offering a "large" discount, but only if we agreed to the purchase that night before he left. He even mentioned he was going to do everything he could to make the sale since he had better things he could have been doing and didn't want this to be a waste of his time. After numerous attempts at making the purchase more "manageable" by offering different finance options and then offering their lower quality product even though my wife and I repeatedly said we would not be making the decision that night he gave up. My wife and I agree that this was the worst salesman/pitch we have ever had to deal with. I would deal with a car salesman any day of the week over these. The experience was totally uncomfortable and left us emotionally distraught for hours after the salesman left.

In August of 2014 I purchased a sunroom from UWD that was made by a company named xxxxx.Like I said, I signed a contract in August of 2014 with the promise of a start date in 8 to 10 weeks.Well,after 10 weeks I was promised to be in by Thanksgiving.When that date came and went I got cold feet and asked for my money back.Then I was informed by the current manager the money was gone and there would not be a refund cause the room had already been ordered.I came to find out the room was actually ordered 12-12-2014.Once again I was told it would be started by Christmas.Once again that date came and went.By now the wife and I are talking law suit.Especially after reading reviews on our local Revdex.com website and actually talking to other dissatisfied customers.About this time our salesman(who we really liked)and some of the experienced installers had been fired.And eventually the manager was let go also.By now the room I ordered was sitting in their warehouse with no one to install it .So I cancelled my contract with UWD and they brought the entire sunroom and put all the pieces and parts in my garage.In the meantime, the salesman convinced me he was gonna hire the installers who got fired to put up the sunroom.He was dedicated to seeing the job completed.And he came through and the finished product came out good.Unfortunately one of the workers messed up the screen doors and i've offered to purchase new doors.But they came back with a price of $865.00 for two doors.Outrageous,so I declined.I feel they could absorb some of the cost,especially shipping.Considering all I had to go through with this company.In conclusion I feel I was a victim of circumstances to a company that was having personnel issues and let customer satisfaction take a backseat.But the thing that really irritates me, is no one from UWD management has cared enough to offer an apology for my experience.I was gonna get replacement windows from them if they had came through with the screen doors I needed.But I spent the last seven months tryin to get doors just to be given one excuse after another.Classic run around! In conclusion, if your shopping around for a sunroom avoid this outfit, or you'll be doin what i'm doin right now.Good luck and shame on you UWD!!!
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Address: 3101 Yorkmont Rd STE 1200, Charlotte, North Carolina, United States, 28208-0035

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