When an install like this occurs we always ask home owners to please remove any and all valuables so situations like this do not happenIn the event that something like this does happen and we cause damage we will pay for any mistakes we makeThat is why you received compensation for the broken
globeWe install hundreds of jobs yearly and growing so I understand when a home owner is asked to remove things that they might forget with all the family stuff going on etc. As far as the contract goes I can assure you that anything that is included in the contract gets fulfilled in every contract that we enter into. We have tried to work with the home owner, but some of the issues seem to be unrelated to the project we didHowever any work or service issues that are from us will be repaired at our expense. When this home owner first contacted us about issues it was just the reimbursement for the globeSo we reimbursed themThen service issues came up and they were fine with us coming out there when we had more free timeIf the home owner would have asked us to come right away we would have because service is the most important to usSo after some back and forth phone calls with the home owner we came to their house and in a situation like this we take photos because there is a lot of alleged service repairsThe photos are taken back to the office for review to determine if and what repairs need be done on our behalfAfter we reviewed the photos we did determine that most of the home owners concerns we would repairA request of waiting until the weather broke to do the repairs came up and it was reasonableWe decided to wait until spring because that was requestedSince then we had a change in department headsWe did speak with the home owner in early April and explained to them that we will repair the issues at our expenseWe did some back and forth phone calling againWe have sent a service tech there different times since then to inspect the job to make sure we have a correct material listWe are waiting and willing to do the repairs whenever the home owner has timeWe can only call and leave a message so many times
On Mon, Oct 5, at 1:PM, *** wrote:***,Friday I received a check from Universal Windows for $400: $deposit and $additional.Thank you for all your help,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. Consumer states he has received the windows and a partial refund.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. We didn't have further contact with the Universal Windows and Roof (the company), but we did receive a check for the full refund. I suspect it was the Revdex.com's email that got the ball rolling (due to the timing). I made the complaint on 8/8, Revdex.com forwarded it to the company on 8/9. Later we received a check dated 8/10 which was sent thru the mail and postmarked 8/12 and we received it on 8/13. Regarding my desired outcome of having the wording in their written contract to be "refunds given within one month": I have no way of knowing if they would ever make such a change especially if it is a franchise or having a corporate office that dictates that kind of thing. I was simply trying to make a point that they weren't holding to their words.I thank you for Revdex.com being available for voicing complaints like this. It truly saddened me to have to make a complaint but we had waited a long time before doing so.
Regards,
[redacted]
Universal Windows has not contacted me. They did send me my receipt and warranty info but have not resolved the issue with the door and the window that needs to be replaced or gotten the permit from the City of New Berlin. I am not satisfied with the company's efforts to resolve this...
because they didn't respond we had another roofing company look at the problemthey said the roof flashing were never put in correctly. causing the roof to leak.We had that company fix the problem costing us $3700.00 additional dollars
I received the settlement check from [redacted] this week and deposited it today. Once it clears I will contact you about closing the complaint Thank you[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
On Monday 9/14/2015 @ 4:40 pm, President Eric Basten(?) left a voicemail with his phone number asking us to call him. He "wanted to talk about some of service issues we still have left on the roof". (414-881-2127) We called 9/14 @ 7:00 pm, no answer inbox full so couldn't leave message. We called 9/15 @ 7::43 pm no answer inbox full so couldn't leave message. We called office 9/15 @ 7:47 pm explained situation. Person answering phone said they would email him our message. We called 9/16 @ 1:50 pm no answer inbox full so couldn't leave message. We called 9/18 @5:27 pm no answer but was able leave a message asking Eric to return our calls. We still haven't received a return call from Eric.The response says they will repair some of the problems. I can't say I accept their resolution when they haven't said what exactly they are going to repair! Since their response says they sent a technician out three times to make sure they have the correct materials to make repairs; they should be able to tell me exactly what they are repairing and what day they are coming to make the repairs.
Regards,[redacted]
I had a service tech go to her house and fix some things. Then she still had a problem so I had my guy go back out. He recommended replace her window. It appears that she did from her complaint. I have not received one phone call from her. I'm willing g to vet that she was calling the...
service guys cell phone that he left with her and he no longer works for me. I will get a service guy out there next week or possibly sooner to fix her problem. And make sure she has the correct phone number to call for any future issues
My experience was very positive with Universal Windows Direct of Wisconsin Inc. I had several windows and a patio door installed. I had a problem with the patio door after install and one of the windows. They were very responsive to my concerns came out and looked at it, confirmed my concern, and have since replaced the door at no extra charge, they also adjusted the window. [redacted] who came to fix my problem was very professional and courteous. I would most definitely recommend them again.
I feel I made the right choice in picking this company from the many windows installers in the area. Thank you!
Love this company! Get response from them!
They took the time to explain their product and great selection!
Their prices are in line with others, great work ethic, delivered in a timely manner.
My husband and I are return customers, I highly recommend them!
DO NOT USE THIS COMPANY!
Everything the sales manager promised and praised about this company couldn't have been futher from the truth. They are rated an A+ with the Revdex.com.....It's all smoke and mirrors. My experience was far from A+.
I thought I hired a reputable company, not three guys in a truck from Craigslist.
I have a 1100 square foot house and a one car garage that needed roofing with fascia and soffit replacement on the garage. According to the sales manager the job should take no more than two days....the job started late November for both roofing projects (4 days to complete house and garage) and just finished the trim work on the garage last week. It's February by the way! (3 months total)
I had to clean out the gutters because the crew did not do their job. I was going to leave it for when the foreman did the walk thru, but he never showed up and there was rain in the forecast the next day. They also left the inside of the garage filled with nails. Wish I could post pics.....words do not do justice.
The communication was terrible. Phone calls were left unanswered and emails were left unreturned. It took multiple calls to get the easiest of answers. I had to walk in the store as a new customer to actually talk to someone about completing the job.
Don't be fooled by phoney promises and hot air. Stay away from this company!
I wish I would have read reviews because I had them do my roof promised clean up and service none of which I got still picking up nails in yard left gutters dirty cant get warranty papers from owens corning they damaged my chimney and then told me it wasnt there fault said chimney was old and needed repairs now cant even converse with them they wont ackowledge my communications so im stuck with no warranty cleanup myself
please do not use this company
Review: On June 23, 2014 Universal Windows Direct sent All City Roofing to do a 'tear off' of our homes roof and gutters and install new decking, rubber roofing, replace gutters and down spouts using 4" bolt hangers, reinstall lightening rods and wrought iron railing. Replace section of Fascia board, (paid for 10'). 6' of self sealing ice & water barrier. Synthetic underlayment. Extra fee was charged for workers to be harnessed. Install pod vents.
When old roof was torn off, an excessive amount of debris fell into the attic. We were never informed this could happen, so items stored in the attic were not covered or protected. Wrought iron railing was broken, lightening rods and glass globes were broken. Universal reimbursed for the glass globes. Gutters leak at every joint and sections are sagging. Gutters are not placed properly from drip edge. Hangers used are not as specified in contract. Fascia board was never repaired, existing aluminum flashing covering the fascia boards was torn and loosened from building when old gutters were removed leaving large holes and gaps. Large gaps (larger than 2") between sections of underlayment at each corner. Siding was broken off of house during tear off, leaving the wood under the siding exposed. There is no step flashing between side of dormers and roof shingles. Plywood roof decking does not butt against dormers or at corners. Roof rafters were cut into when pod vents were installed. Workers refused to wear required harnesses. Shingles don't appear to be staggered in areas. Shingles aren't laying flat around roof vents, dormers, ect. Shingles on ridge caps are too far apart.
On November 1st, 2014, a representative of Universal came to our home and viewed the roof and received a set of our photos of the roof taken during and after the work was done. Since the we received reimbursement for the globes from the lightening rods and numerous statements of "we are working on putting a crew together to fix the problems ".
Our last phone conversation was April 3, 2015. We called and were told they thought it had been taken care of and someone would contact us concerning the repairs. As of April 27, 2015, no one has contacted us.Desired Settlement: We would like Universal to make the needed repairs to the roof and gutters, and make repairs to the broken siding. We would like the flat area of the roof checked and photos of it provided to us to reassure us that section was done correctly.
Business
Response:
When an install like this occurs we always ask home owners to please remove any and all valuables so situations like this do not happen. In the event that something like this does happen and we cause damage we will pay for any mistakes we make. That is why you received compensation for the broken globe. We install hundreds of jobs yearly and growing so I understand when a home owner is asked to remove things that they might forget with all the family stuff going on etc.
Had I known how this company would have treated me I would have never have dealt with this company in the first place. Last Nov. 2013 I had partial gutters installed because they were old and I had a problem in the back of the house with approx. 1/4 inch standing water in the gutters. In Nov. a contractor with Universal improperly installed new gutters and since they dip in the middle and don't drain I've got approx. 1 1/2 inches of standing water in the new gutters. I was freezing in the gutrters and causing substantial weight so I asked if someone could drill a hole to relieve the standing water. 1 1/2 inch hole was drilled. There was no drainage system put in place by the company. So I makeshifted my own drainage away from the house. I had to contact the company this spring to get the corrected work done on my gutters, no one from the company contacted me. Someone was supposed to come out this past fri. at 9:00am, didn't show up until 3:30pm and didn't have all the parts to complete the work correctly. With the heavy rains this past weekend water got down into the basement and soaked my futon. This company seems to be inept, not customer friendly, and dragging their feet in getting the job done at my residence. I've called and finally started writing them so I had a paper trail.
Universal windows replaced all of our windows and an entry door. The old windows were removed. New windows along with new interior wood work and exterior trim was installed. The workmanship both in production of the woodwork,and window installation was excellent.
Review: On July 14, 2015 I placed an order for installation of 3 windows with the premise that the replacement work would be completed before it started getting cold. The work order stated in approximately 12 weeks from 7/14/2015, they would begin the work. Now past the expected installation date without being contacted to schedule an installation time, I used the online form to contact Universal Windows Direct - www.universalwindowsmilwaukee.com. I received an email from them within a few hours stating they would escalate the issue. Since no further attempt was made by Universal Windows Direct to contact me, I filled out the online form a second time (On or about October 22, 2015) to which I received no reply. On November 2'nd, I placed a phone call to Universal Windows Direct. This phone call was answered by [redacted] who said their manager was unavailable and he would call back later. He did not. Given they (Universal Windows Milwaukee) have both my email address and phone number from the work order, and have made no attempt to contact me on their own or after my 3 attempts to contact them, I find both their delay in work and poor customer service unacceptable and not in-line with the standards expected for a Revdex.com accredited business with an "A+" rating.Desired Settlement: Complete refund of the $1,554.00 paid in advance for products and installation which was not delivered in a timely manner.
Consumer
Response:
I received a call from the "owner" of Universal Windows Direct Milwaukee on January 25'th, apologizing for the delay in delivery, not returning my calls, that they were really busy, and asking when they would be able to schedule a installation. I informed them since I had already filed a claim with the Revdex.com asking for a refund, they would need to resolve it before we could do anything else. He said it was not possible to refund my money since the windows had already been paid for and delivered to their warehouse (After I filed the complaint through the Revdex.com). Since I understand that they have money invested in the windows, I asked if I could pick them up for what I had already paid and have someone else install them. He said he would need to talk to his business partner.February 5'th he finally got around to calling me back and asked for something like an additional $856. When I told him this wasn't acceptable and that he would need to work with the Revdex.com to resolve this issue since we weren't going to come to an agreement, he started yelling at me over the phone asking what it would take to resolve the issue now. We agreed on an additional $450 to have me pick up the windows on February 9'th to have someone else install them. Since I had to pick them up my self, I asked for dimensions or how they were packaged so I could find an appropriate truck. He said he would send me a picture, which was only another disappointment since he didn't bother.I have no idea why they refuse to work through the Revdex.com to resolve an issue (Or even take the effort to respond to it being less than 2 miles away from the Revdex.com WI office). I would not in good faith recommend their services to anyone because of their terrible customer service. I am not satisfied with their effort to resolve the issue; however, I ask for nothing further since they have already wasted enough of my time. If you have any further questions, please let me know.Thank you,[redacted]
We had several windows replaced by Universal last year. The sales rep. took time to completely describe all the features and options for the windows. They were custom made in a timely manner and the installation was quick and professional.
The new windows work wonderfully. Our bed is next to a window and previously my husband (who happens to be folically challenged) sometimes needed to wear a thin hat to bed. Our new windows keep all that cold air at bay.
Since our experience was terrific, we called them recently to replace some windows at a rental property that we own.
We hired Universal Windows complete a window job for us in 2013, which was completed without an issue. This year when we were looking for a company to replace our siding naturally we contacted them to come and give us a quote. On 9/8 we got a quote to replace the siding on our house, as well as all of our soffit, fascia and gutters. We signed the contract and we were advised that our siding would be installed before Halloween.
On 9/15 another employee, [redacted] came to our house to make sure that the measurements taken by the sales rep were correct and to go over the job with us.
On 9/24, 16 days after we signed an installation contract, the owner of the company, [redacted] contacted us to say that his sales person under sold the job and he would need to charge us an additional $2400 or the company would not move forward with the job.
We considered going back to the other 2 companies that we got estimates from, but Universal had all of the measurements and we really wanted to get this done before winter so we agreed to the additional cost on 9/25. John, the owner of the company turned our job over to his employee [redacted] (the same person that came to [redacted] to confirm the siding colors (which were incorrect for the trim and an accent area of the house). He assured us the main siding had been ordered and the job was right on schedule, to be completed before Halloween. We never heard back from [redacted] or from anyone else with Universal Windows after that call.
On Friday, 10/31, I called Universal Windows to find out what the status of our project was, since we had been told on more than one occasion that the siding would before installed by that date. I was told that [redacted] had left the company and he was replaced by someone named [redacted] knew nothing of our project and after pulling our file could not tell me if our siding had even been ordered. He stated he would have to call me back on Monday.
I did not hear from [redacted] by 3pm on 11/3 so I called to get some kind of information. [redacted] did call me back at 4:30, but could still not give me much detail regarding our project and stated that he did not see any mention of gutter replacement on our original order. He was still unable to tell me if the siding had been ordered. I advised him that I needed something from Universal Windows, detailing exactly what work they thought our contract included, with specific details, including measurements and colors. [redacted] then wanted to turn me back over to the owner of the company.
On 11/4, at 10:42, I was contacted by [redacted] who stated he did not understand why he needed to talk to me. He went on to say that he did even remember who I was until he had the file on his desk. He wanted me to "go easy" on [redacted] because he was new and continued to complain to me that [redacted] had left without giving them proper notice. I explained to him that he had turned our job over to [redacted] and that I didn't blame any of our issues on [redacted] their new employee. I stated that if I had a problem with anyone it would be him for the way everything had been handled and that as the owner of the company, I would have thought that since he had turned our job over, when [redacted] left it should have been a priority of his to make sure that our project was handled smoothly.
He stated he would have [redacted] follow up with me. I specifically pointed out to him that I work 3rd shift and had a busy week. I asked that rather than contacting me by phone he have [redacted] contact me via email with the details of our project and to advise me of when the siding had been ordered. He was agreeable to that and confirmed my email address.
The next day at 9:24 am I got a PHONE call from [redacted] He was telling me that they had an employee in the area and would be sending him over to our house to take measurements. (Something that had already been completed twice.)I asked when he would be coming and I was told it didn't matter because he did not need to get inside the house. I went on to explain that I had just gotten off of work from my 3rd shift job and was taking my daughter to an appointment. I was going to be coming home to go to bed. I went on to explain that if their employee came to my house it would cause my dogs to bark and depending on what time that would be the dogs would wake me up and to me it would matter because I was going to be working a 16 hour shift starting at 11pm. (I knew I could only sleep from noon until 4:00 so to me it mattered a lot.)
I continued to press him about the status of the siding order and he finally admitted they had not even placed the order. I told them not to place the order that I was done. He told me he was going to have to talk to [redacted] about it. I advised him he could talk to whoever he wanted and that I did not want anyone from their company ever coming to my residence.
After my phone call with [redacted] I sent an email to John advising him of the same. I also pointed out that we were happy with their service in 2013 and I did not understand what happened with their company. I never heard back...
Now we are looking for a company that can replace our siding before winter... Grrr
When an install like this occurs we always ask home owners to please remove any and all valuables so situations like this do not happenIn the event that something like this does happen and we cause damage we will pay for any mistakes we makeThat is why you received compensation for the broken
globeWe install hundreds of jobs yearly and growing so I understand when a home owner is asked to remove things that they might forget with all the family stuff going on etc. As far as the contract goes I can assure you that anything that is included in the contract gets fulfilled in every contract that we enter into. We have tried to work with the home owner, but some of the issues seem to be unrelated to the project we didHowever any work or service issues that are from us will be repaired at our expense. When this home owner first contacted us about issues it was just the reimbursement for the globeSo we reimbursed themThen service issues came up and they were fine with us coming out there when we had more free timeIf the home owner would have asked us to come right away we would have because service is the most important to usSo after some back and forth phone calls with the home owner we came to their house and in a situation like this we take photos because there is a lot of alleged service repairsThe photos are taken back to the office for review to determine if and what repairs need be done on our behalfAfter we reviewed the photos we did determine that most of the home owners concerns we would repairA request of waiting until the weather broke to do the repairs came up and it was reasonableWe decided to wait until spring because that was requestedSince then we had a change in department headsWe did speak with the home owner in early April and explained to them that we will repair the issues at our expenseWe did some back and forth phone calling againWe have sent a service tech there different times since then to inspect the job to make sure we have a correct material listWe are waiting and willing to do the repairs whenever the home owner has timeWe can only call and leave a message so many times
On Mon, Oct 5, at 1:PM, *** wrote:***,Friday I received a check from Universal Windows for $400: $deposit and $additional.Thank you for all your help,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. Consumer states he has received the windows and a partial refund.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me. We didn't have further contact with the Universal Windows and Roof (the company), but we did receive a check for the full refund. I suspect it was the Revdex.com's email that got the ball rolling (due to the timing). I made the complaint on 8/8, Revdex.com forwarded it to the company on 8/9. Later we received a check dated 8/10 which was sent thru the mail and postmarked 8/12 and we received it on 8/13. Regarding my desired outcome of having the wording in their written contract to be "refunds given within one month": I have no way of knowing if they would ever make such a change especially if it is a franchise or having a corporate office that dictates that kind of thing. I was simply trying to make a point that they weren't holding to their words.I thank you for Revdex.com being available for voicing complaints like this. It truly saddened me to have to make a complaint but we had waited a long time before doing so.
Regards,
[redacted]
Universal Windows has not contacted me. They did send me my receipt and warranty info but have not resolved the issue with the door and the window that needs to be replaced or gotten the permit from the City of New Berlin. I am not satisfied with the company's efforts to resolve this...
matter.
because they didn't respond we had another roofing company look at the problemthey said the roof flashing were never put in correctly. causing the roof to leak.We had that company fix the problem costing us $3700.00 additional dollars
I received the settlement check from [redacted] this week and deposited it today. Once it clears I will contact you about closing the complaint Thank you[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
On Monday 9/14/2015 @ 4:40 pm, President Eric Basten(?) left a voicemail with his phone number asking us to call him. He "wanted to talk about some of service issues we still have left on the roof". (414-881-2127) We called 9/14 @ 7:00 pm, no answer inbox full so couldn't leave message. We called 9/15 @ 7::43 pm no answer inbox full so couldn't leave message. We called office 9/15 @ 7:47 pm explained situation. Person answering phone said they would email him our message. We called 9/16 @ 1:50 pm no answer inbox full so couldn't leave message. We called 9/18 @5:27 pm no answer but was able leave a message asking Eric to return our calls. We still haven't received a return call from Eric.The response says they will repair some of the problems. I can't say I accept their resolution when they haven't said what exactly they are going to repair! Since their response says they sent a technician out three times to make sure they have the correct materials to make repairs; they should be able to tell me exactly what they are repairing and what day they are coming to make the repairs.
Regards,[redacted]
I had a service tech go to her house and fix some things. Then she still had a problem so I had my guy go back out. He recommended replace her window. It appears that she did from her complaint. I have not received one phone call from her. I'm willing g to vet that she was calling the...
service guys cell phone that he left with her and he no longer works for me. I will get a service guy out there next week or possibly sooner to fix her problem. And make sure she has the correct phone number to call for any future issues
We have worked something out with deposit and the customer plans to move forward with the project.
zilch
My experience was very positive with Universal Windows Direct of Wisconsin Inc. I had several windows and a patio door installed. I had a problem with the patio door after install and one of the windows. They were very responsive to my concerns came out and looked at it, confirmed my concern, and have since replaced the door at no extra charge, they also adjusted the window. [redacted] who came to fix my problem was very professional and courteous. I would most definitely recommend them again.
I feel I made the right choice in picking this company from the many windows installers in the area. Thank you!
Love this company! Get response from them!
They took the time to explain their product and great selection!
Their prices are in line with others, great work ethic, delivered in a timely manner.
My husband and I are return customers, I highly recommend them!
DO NOT USE THIS COMPANY!
Everything the sales manager promised and praised about this company couldn't have been futher from the truth. They are rated an A+ with the Revdex.com.....It's all smoke and mirrors. My experience was far from A+.
I thought I hired a reputable company, not three guys in a truck from Craigslist.
I have a 1100 square foot house and a one car garage that needed roofing with fascia and soffit replacement on the garage. According to the sales manager the job should take no more than two days....the job started late November for both roofing projects (4 days to complete house and garage) and just finished the trim work on the garage last week. It's February by the way! (3 months total)
I had to clean out the gutters because the crew did not do their job. I was going to leave it for when the foreman did the walk thru, but he never showed up and there was rain in the forecast the next day. They also left the inside of the garage filled with nails. Wish I could post pics.....words do not do justice.
The communication was terrible. Phone calls were left unanswered and emails were left unreturned. It took multiple calls to get the easiest of answers. I had to walk in the store as a new customer to actually talk to someone about completing the job.
Don't be fooled by phoney promises and hot air. Stay away from this company!
I wish I would have read reviews because I had them do my roof promised clean up and service none of which I got still picking up nails in yard left gutters dirty cant get warranty papers from owens corning they damaged my chimney and then told me it wasnt there fault said chimney was old and needed repairs now cant even converse with them they wont ackowledge my communications so im stuck with no warranty cleanup myself
please do not use this company
Review: On June 23, 2014 Universal Windows Direct sent All City Roofing to do a 'tear off' of our homes roof and gutters and install new decking, rubber roofing, replace gutters and down spouts using 4" bolt hangers, reinstall lightening rods and wrought iron railing. Replace section of Fascia board, (paid for 10'). 6' of self sealing ice & water barrier. Synthetic underlayment. Extra fee was charged for workers to be harnessed. Install pod vents.
When old roof was torn off, an excessive amount of debris fell into the attic. We were never informed this could happen, so items stored in the attic were not covered or protected. Wrought iron railing was broken, lightening rods and glass globes were broken. Universal reimbursed for the glass globes. Gutters leak at every joint and sections are sagging. Gutters are not placed properly from drip edge. Hangers used are not as specified in contract. Fascia board was never repaired, existing aluminum flashing covering the fascia boards was torn and loosened from building when old gutters were removed leaving large holes and gaps. Large gaps (larger than 2") between sections of underlayment at each corner. Siding was broken off of house during tear off, leaving the wood under the siding exposed. There is no step flashing between side of dormers and roof shingles. Plywood roof decking does not butt against dormers or at corners. Roof rafters were cut into when pod vents were installed. Workers refused to wear required harnesses. Shingles don't appear to be staggered in areas. Shingles aren't laying flat around roof vents, dormers, ect. Shingles on ridge caps are too far apart.
On November 1st, 2014, a representative of Universal came to our home and viewed the roof and received a set of our photos of the roof taken during and after the work was done. Since the we received reimbursement for the globes from the lightening rods and numerous statements of "we are working on putting a crew together to fix the problems ".
Our last phone conversation was April 3, 2015. We called and were told they thought it had been taken care of and someone would contact us concerning the repairs. As of April 27, 2015, no one has contacted us.Desired Settlement: We would like Universal to make the needed repairs to the roof and gutters, and make repairs to the broken siding. We would like the flat area of the roof checked and photos of it provided to us to reassure us that section was done correctly.
Business
Response:
When an install like this occurs we always ask home owners to please remove any and all valuables so situations like this do not happen. In the event that something like this does happen and we cause damage we will pay for any mistakes we make. That is why you received compensation for the broken globe. We install hundreds of jobs yearly and growing so I understand when a home owner is asked to remove things that they might forget with all the family stuff going on etc.
Had I known how this company would have treated me I would have never have dealt with this company in the first place. Last Nov. 2013 I had partial gutters installed because they were old and I had a problem in the back of the house with approx. 1/4 inch standing water in the gutters. In Nov. a contractor with Universal improperly installed new gutters and since they dip in the middle and don't drain I've got approx. 1 1/2 inches of standing water in the new gutters. I was freezing in the gutrters and causing substantial weight so I asked if someone could drill a hole to relieve the standing water. 1 1/2 inch hole was drilled. There was no drainage system put in place by the company. So I makeshifted my own drainage away from the house. I had to contact the company this spring to get the corrected work done on my gutters, no one from the company contacted me. Someone was supposed to come out this past fri. at 9:00am, didn't show up until 3:30pm and didn't have all the parts to complete the work correctly. With the heavy rains this past weekend water got down into the basement and soaked my futon. This company seems to be inept, not customer friendly, and dragging their feet in getting the job done at my residence. I've called and finally started writing them so I had a paper trail.
Universal windows replaced all of our windows and an entry door. The old windows were removed. New windows along with new interior wood work and exterior trim was installed. The workmanship both in production of the woodwork,and window installation was excellent.
Review: On July 14, 2015 I placed an order for installation of 3 windows with the premise that the replacement work would be completed before it started getting cold. The work order stated in approximately 12 weeks from 7/14/2015, they would begin the work. Now past the expected installation date without being contacted to schedule an installation time, I used the online form to contact Universal Windows Direct - www.universalwindowsmilwaukee.com. I received an email from them within a few hours stating they would escalate the issue. Since no further attempt was made by Universal Windows Direct to contact me, I filled out the online form a second time (On or about October 22, 2015) to which I received no reply. On November 2'nd, I placed a phone call to Universal Windows Direct. This phone call was answered by [redacted] who said their manager was unavailable and he would call back later. He did not. Given they (Universal Windows Milwaukee) have both my email address and phone number from the work order, and have made no attempt to contact me on their own or after my 3 attempts to contact them, I find both their delay in work and poor customer service unacceptable and not in-line with the standards expected for a Revdex.com accredited business with an "A+" rating.Desired Settlement: Complete refund of the $1,554.00 paid in advance for products and installation which was not delivered in a timely manner.
Consumer
Response:
I received a call from the "owner" of Universal Windows Direct Milwaukee on January 25'th, apologizing for the delay in delivery, not returning my calls, that they were really busy, and asking when they would be able to schedule a installation. I informed them since I had already filed a claim with the Revdex.com asking for a refund, they would need to resolve it before we could do anything else. He said it was not possible to refund my money since the windows had already been paid for and delivered to their warehouse (After I filed the complaint through the Revdex.com). Since I understand that they have money invested in the windows, I asked if I could pick them up for what I had already paid and have someone else install them. He said he would need to talk to his business partner.February 5'th he finally got around to calling me back and asked for something like an additional $856. When I told him this wasn't acceptable and that he would need to work with the Revdex.com to resolve this issue since we weren't going to come to an agreement, he started yelling at me over the phone asking what it would take to resolve the issue now. We agreed on an additional $450 to have me pick up the windows on February 9'th to have someone else install them. Since I had to pick them up my self, I asked for dimensions or how they were packaged so I could find an appropriate truck. He said he would send me a picture, which was only another disappointment since he didn't bother.I have no idea why they refuse to work through the Revdex.com to resolve an issue (Or even take the effort to respond to it being less than 2 miles away from the Revdex.com WI office). I would not in good faith recommend their services to anyone because of their terrible customer service. I am not satisfied with their effort to resolve the issue; however, I ask for nothing further since they have already wasted enough of my time. If you have any further questions, please let me know.Thank you,[redacted]
We had several windows replaced by Universal last year. The sales rep. took time to completely describe all the features and options for the windows. They were custom made in a timely manner and the installation was quick and professional.
The new windows work wonderfully. Our bed is next to a window and previously my husband (who happens to be folically challenged) sometimes needed to wear a thin hat to bed. Our new windows keep all that cold air at bay.
Since our experience was terrific, we called them recently to replace some windows at a rental property that we own.
We hired Universal Windows complete a window job for us in 2013, which was completed without an issue. This year when we were looking for a company to replace our siding naturally we contacted them to come and give us a quote. On 9/8 we got a quote to replace the siding on our house, as well as all of our soffit, fascia and gutters. We signed the contract and we were advised that our siding would be installed before Halloween.
On 9/15 another employee, [redacted] came to our house to make sure that the measurements taken by the sales rep were correct and to go over the job with us.
On 9/24, 16 days after we signed an installation contract, the owner of the company, [redacted] contacted us to say that his sales person under sold the job and he would need to charge us an additional $2400 or the company would not move forward with the job.
We considered going back to the other 2 companies that we got estimates from, but Universal had all of the measurements and we really wanted to get this done before winter so we agreed to the additional cost on 9/25. John, the owner of the company turned our job over to his employee [redacted] (the same person that came to [redacted] to confirm the siding colors (which were incorrect for the trim and an accent area of the house). He assured us the main siding had been ordered and the job was right on schedule, to be completed before Halloween. We never heard back from [redacted] or from anyone else with Universal Windows after that call.
On Friday, 10/31, I called Universal Windows to find out what the status of our project was, since we had been told on more than one occasion that the siding would before installed by that date. I was told that [redacted] had left the company and he was replaced by someone named [redacted] knew nothing of our project and after pulling our file could not tell me if our siding had even been ordered. He stated he would have to call me back on Monday.
I did not hear from [redacted] by 3pm on 11/3 so I called to get some kind of information. [redacted] did call me back at 4:30, but could still not give me much detail regarding our project and stated that he did not see any mention of gutter replacement on our original order. He was still unable to tell me if the siding had been ordered. I advised him that I needed something from Universal Windows, detailing exactly what work they thought our contract included, with specific details, including measurements and colors. [redacted] then wanted to turn me back over to the owner of the company.
On 11/4, at 10:42, I was contacted by [redacted] who stated he did not understand why he needed to talk to me. He went on to say that he did even remember who I was until he had the file on his desk. He wanted me to "go easy" on [redacted] because he was new and continued to complain to me that [redacted] had left without giving them proper notice. I explained to him that he had turned our job over to [redacted] and that I didn't blame any of our issues on [redacted] their new employee. I stated that if I had a problem with anyone it would be him for the way everything had been handled and that as the owner of the company, I would have thought that since he had turned our job over, when [redacted] left it should have been a priority of his to make sure that our project was handled smoothly.
He stated he would have [redacted] follow up with me. I specifically pointed out to him that I work 3rd shift and had a busy week. I asked that rather than contacting me by phone he have [redacted] contact me via email with the details of our project and to advise me of when the siding had been ordered. He was agreeable to that and confirmed my email address.
The next day at 9:24 am I got a PHONE call from [redacted] He was telling me that they had an employee in the area and would be sending him over to our house to take measurements. (Something that had already been completed twice.)I asked when he would be coming and I was told it didn't matter because he did not need to get inside the house. I went on to explain that I had just gotten off of work from my 3rd shift job and was taking my daughter to an appointment. I was going to be coming home to go to bed. I went on to explain that if their employee came to my house it would cause my dogs to bark and depending on what time that would be the dogs would wake me up and to me it would matter because I was going to be working a 16 hour shift starting at 11pm. (I knew I could only sleep from noon until 4:00 so to me it mattered a lot.)
I continued to press him about the status of the siding order and he finally admitted they had not even placed the order. I told them not to place the order that I was done. He told me he was going to have to talk to [redacted] about it. I advised him he could talk to whoever he wanted and that I did not want anyone from their company ever coming to my residence.
After my phone call with [redacted] I sent an email to John advising him of the same. I also pointed out that we were happy with their service in 2013 and I did not understand what happened with their company. I never heard back...
Now we are looking for a company that can replace our siding before winter... Grrr