University Club Apartments--Huntsville

Complaint: [redacted]
I am rejecting this response because:My statements are consistent and clear.  I said I walked through the apartment and did not discover any damage.  I asked [redacted] to walk through the apartment and she refused and told me "it's good."  I took her statement at face value and I find her subsequent findings of damage in bad faith.  DTI's continued adjustment of the charges to equal the deposit, or in my case show a $1 balance, further demonstrates a business practice that is designed to take advantage of a transitory student population.  The Lease says in section 38 "You must thoroughly clean the apartment, including doors, windows, furniture, bathrooms, kitchen appliances, patios, balconies, garages, carports, and storage rooms.  You must follow move-out cleaning, instructions if they have been provided.  If you don't clean adequately, you'll be liable for reasonable cleaning charges - including charges for cleaning carpets, draperies, furniture, wall, etc, that are soiled beyond normal wear (that is, wear or soiling that occurs without negligence, carelessness, accident or abuse)."  The unit was thoroughly cleaned as evidenced by the pictures in the DTI attached file.Section 39 says "You should meet with our representative for a move-out inspection."  I did meet with DTI's representative.  She refused to walk through the unit and said "it's good."An examination of the charges as presented to me on the final accounting statement (see DTI provided Final Account Statement)  reveal:  Admin Fee at move out of $50 (accepted); Parking Sticker not returned of $24 (accepted); Refrigerator not cleaned of $15 (disputed and supported by pictures in the file); Carpets not vacuumed of $25 (disputed and accepted by DTI); Carpets stained damaged pet deodorization of $35 (accepted); Extermination of apt due to pet (disputed, willing to accept as a compromise) for a total of $199.  To settle this dispute, I am willing to accept the extermination but request DTI honor their original accounting and send me a refund of $40 for the $25 already agreed by DTI plus the $15 charged for refrigerator.
Regards,
[redacted]

There are no further credits being given. As previously stated, a walk through was not denied. One was never asked for. The pictures clearly show debris in the refrigerator and freezer. This will not be refunded. All other charges are as indicated in the Lease Contract and the Move Out Charge List agreed to and signed by the resident. DTI is willing to keep the balance at zero.

An accounting of the deposit was mailed on 7/7/17, to the complainant. We received a faxed dispute on 7/11/17, which was responded to on the same day. In the initial dispute the complainant states, “I turned my key over to [redacted] and conducted a final walk through. No damage was discovered or noted.”...

I spoke to the assistant manger and she indicated she did not walk the unit with him. When I relayed this information to him, he then states our employee “declined to walk through the apartment despite my direct request.” Not quite the same claim as his initial dispute. I spoke to the assistant manger again and informed her of his claim and she stated she never refused a walk through as he never asked for one. Had he asked, she would have walked it. She stated he came into the office and told her that all his belongings were moved out and asked if he would be charged for anything. She gave him another copy of the Move Out Charges (he signed for a list at move in) and told him if he follows the sheet, he would not be charged. He came back later and turned in his keys.  I reviewed the rest of the file as requested and I found that the property had undercharged for items that were on the list of charges and I made adjustments. I provided the backup for these adjustments to the complainant. I also adjusted a charge for vacuuming as the property did not send in pictures that showed the carpet needed vacuuming. The balance went from zero to $1.00, to which the complainant demanded a refund of $74.00. I explained the charges again today, to which he demanded the $74.00 refund again. He claims the refrigerator and freezer was clean but I provided pictures showing that it was not. He does not seem to believe that defleaing a unit and exterminating fleas are the same and thinks he should not be charged. His account is being charged the following: $50.00 Admin Fee per paragraph 9 of the Lease; $25.00 for the non-returned parking sticker as indicated on the Move Out Charges he signed and agreed to; $25.00 for the cleaning of the refrigerator and freezer indicated on the Move Out Charges he signed and agreed to; $50.00 for carpet shampooing and deodorization due to having a pet in the unit; and $50.00 for extermination due to having a pet in the unit. With his deposit of $199.00, his balance due is $1.00. We are willing to waive the balance but we do not believe he should receive any additional amounts. The Lease Contract, addendums and pictures indicate he was charged correctly.Regards,[redacted]Collections Manager