Business Response to a ComplaintComplaint ID#: [redacted] Company Name:University FashionsCompany Contact:Zachary J***Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response:There were a total of errors/issues that occurred with this particular order that caused delays with completion and deliveryThe first issue was caused by a shipping error as stated by the customerWhen this was realized we told our customer we would ship out another hatHowever, the replacement hat was damaged during the embroidery processWe do not keep stock of the items we sell at our embroidery shop so blank items take a day or two to come inAt this point the customer was asking for tracking on the replacement hat so instead of waiting for the the blank hat to arrive at our shop, we embroidered two similar hats and shipped all USPS provided a tracking number but the package remained in limbo for a day with no status updatesIt took a day for USPS to figure out where the package was and update the statusAll issues were resolved and the customer received hats instead of one with one additional hat on the wayLet me know if any additional information is neededThanks, Zach
Business Response to a ComplaintComplaint ID#:[redacted]Company Name:University FashionsCompany Contact:Zachary J[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:There were a total of 3 errors/issues...
that occurred with this particular order that caused delays with completion and delivery. The first issue was caused by a shipping error as stated by the customer. When this was realized we told our customer we would ship out another hat. However, the replacement hat was damaged during the embroidery process. We do not keep stock of the items we sell at our embroidery shop so blank items take a day or two to come in. At this point the customer was asking for tracking on the replacement hat so instead of waiting for the the blank hat to arrive at our shop, we embroidered two similar hats and shipped all 3. USPS provided a tracking number but the package remained in limbo for a day with no status updates. It took a day for USPS to figure out where the package was and update the status. All issues were resolved and the customer received 3 hats instead of one with one additional hat on the way. Let me know if any additional information is needed. Thanks, Zach
Business Response to a ComplaintComplaint ID#: [redacted] Company Name:University FashionsCompany Contact:Zachary J***Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response:There were a total of errors/issues that occurred with this particular order that caused delays with completion and deliveryThe first issue was caused by a shipping error as stated by the customerWhen this was realized we told our customer we would ship out another hatHowever, the replacement hat was damaged during the embroidery processWe do not keep stock of the items we sell at our embroidery shop so blank items take a day or two to come inAt this point the customer was asking for tracking on the replacement hat so instead of waiting for the the blank hat to arrive at our shop, we embroidered two similar hats and shipped all USPS provided a tracking number but the package remained in limbo for a day with no status updatesIt took a day for USPS to figure out where the package was and update the statusAll issues were resolved and the customer received hats instead of one with one additional hat on the wayLet me know if any additional information is neededThanks, Zach
Business Response to a ComplaintComplaint ID#:[redacted]Company Name:University FashionsCompany Contact:Zachary J[redacted]Company Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:There were a total of 3 errors/issues...
that occurred with this particular order that caused delays with completion and delivery. The first issue was caused by a shipping error as stated by the customer. When this was realized we told our customer we would ship out another hat. However, the replacement hat was damaged during the embroidery process. We do not keep stock of the items we sell at our embroidery shop so blank items take a day or two to come in. At this point the customer was asking for tracking on the replacement hat so instead of waiting for the the blank hat to arrive at our shop, we embroidered two similar hats and shipped all 3. USPS provided a tracking number but the package remained in limbo for a day with no status updates. It took a day for USPS to figure out where the package was and update the status. All issues were resolved and the customer received 3 hats instead of one with one additional hat on the way. Let me know if any additional information is needed. Thanks, Zach