University Ford Kia of Durham

Purchased vehicle May 30, 2016. Title has yet to be transferred as of today, Sept 2, 2016. Have already spent $50 to extend my temp tag. I purchased a vehicle in NC. I live in Texas. I got financing, paid for title transfer, taxes, and got a 30 day temp tag. Everything was fine. It's now been over 90 days and I'm still waiting for the transfer. I've paid an extra $25 per month (July & August) to be able to continue driving here. September 9, I'll have to pay an additional $25 so I can drive til October 8, 2016. I can renew the Texas temp tag one more time. After that I'll no longer be able to drive the vehicle I'm already paying monthly payments for. I've called and left messages and texted and I'm not getting any call backs.Desired SettlementI just want the North Carolina title transferred to a Texas title so I can register the vehicle and get permanent plates to be able to drive my auto. Return the $50 to $75 dollars I've had to spent to extend the temporary tags.More Info Received From The ConsumerSituation resolved. Complainant satisfied.

I requested that the extended warranty be taken off my contract. I explained that I was told I was being given the warranty with the car, not paying I called the finance office and explained my confusion. I told them that I was not going to pay for an extended warranty and it needed to be taken off of my contract. I also explained that the mileage notated on the contract was lower than what was reading in the vehicle. I called a second time and explained the same 2 issues again. I never heard from the finance office. There was never a correction made or any communication with to me after the second request.Desired SettlementI want the extended warranty taken off of my contract. I was promised a GPS for my vehicle that I never received, I would like to receive that unit. I would also like a correction to the mileage on the contract.Business Response Contact Name and Title: [redacted] GMContact Phone: XXX-XXX-XXXXContact Email: [redacted]@universityford.comThank you for the opportunity to respond in writing to the above mentioned file. As with any customer complaint or suggestion, we certainly use every possible opportunity to improve our customer service. Mr. [redacted] has spoken to several members of our staff about resolving the navigation and extended warranty issues. We have a dash mounted navigation system ordered for Mr. [redacted] and [redacted] has called Mr. [redacted] and spoken to him about cancelling his extended warranty. If the issues are still not resolved to Mr. [redacted]'s satisfaction he can contact me at XXX-XXX-XXXX. Consumer Response I traded in my truck for a KIA. There are issues that are not being handled by the dealership employees.I noticed that after leaving with my new vehicle that the extended warranty that the salesman said he was giving me had a 2400 price tag. I called the dealership and explained that I did not want the warranty. Since then I have had more issues, the car has not been registered in my name by the dealership. I was told I would have 2 months before the first payment was due, but it was less than 35 days before the finance company was calling for a payment. There are a number of things that were promised that have not happened. I want the extended warranty refunded. I need my car registered in NC. I want the tickets that were given to me because the car was not registered, paid. I want the payment date to be correct with the 2 month I was told I would have to make the first payment. More Info Received From Consumer I never heard from the car dealership as they notified you. I never received a correspondence email until the case was closed in the 14 of March when I received 2 emails saying the case was closed. I still do not have a registration for my vehicle, I was never given a refund for extended warranty, I had to pay to get the car inspected, and I am being harassed by the people who bought my traded in truck.Final Business Response According to the NCDMV records Mr. [redacted]'s vehicle is fully registered. If he does not have a copy of the registration card I will have a second copy mailed to the address we have on file, as well as, email him a copy. We have not given Mr. [redacted] a refund on his extended service contract. He must sign a cancellation form authorizing University Kia to cancel his extended service contract. We typically require the customer to come in and fill out the form, however, I will email the form to him today. As soon as he returns the form back to me I will have the cancellation processed.

High pressure sales tactics. Mislead and lied to in order to purchase additional warranties/products. I purchased a 2017 Kia Sportage from this dealership on 9/6/2016. While signing paperwork with the [redacted] he told me about GAP insurance and extended warranties. I told him that I didn't need a warranty on a brand new car that was already covered by Kia for the first 60K miles. He told me that it was a deal because they were adding an additional 25K miles to the warranty covering the car to a full 125K miles. I questioned the reliability of a Kia if this warranty was so necessary, and he said that Kia's are solid cars, but things happen and when items fail outside of warranty, it would cost me a lot more if I wasn't covered. He said that I would be happy that I purchased it when the time comes for me to use it. He also told me about a maintenance plan that is good for 36k miles that would cover all of my oil changes and basic service. I asked how much it was and he said $399, and told me that an oil change on my car would be $120 so it was a deal to get it. I told him I was interested in that plan, but not the extended warranty. He told me that I couldn't purchase the maintenance plan alone, and I would have to get the entire package and it would be worth it. I told him that I didn't want to do that, and he said he would cut me a deal and lower the cost of the GAP insurance from $850 to $350, and it would only increase my payment by $30 or so a month, and it was a really good deal, and I should move forward with it. He also told me that there would be absolutely NO out of pocket expenses for anything that was repaired under the maintenance plan or warranty, and that it was a deal that I couldn't beat. Reluctantly, I signed the papers but didn't feel comfortable with it. When I got home I reviewed all the paperwork and discovered there is a $100 deductible for all repairs done under warranty. I called Mr. [redacted] on 9/7/16 and asked why he lied to me and said I would have no out of pocket expense. He said it was a "manipulation of the numbers, and they had to show it on the form but for me to ignore it." I immediately requested to cancel all the items he sold to me under false pretenses, deception, and high pressure. Mr. [redacted] told me that because the loan was already processed, my payment had to remain the same, but the balance would be lowered. He sent over cancelation forms for the GAP and the warranty/maintenance plan, which I completed and returned within the same hour. I have sent two emails to Mr. [redacted] and one to [redacted] who sold me the car, in an attempt to get confirmation that the forms were received and to find out what my new balance is for my car. I have called the dealership 3 times and keep getting sent to a voice mail. The sales practices of Mr. [redacted] are extremely deceptive and caused me to be stuck with a higher car payment that I want reduced. In addition, I have called other Kia dealerships and discovered that GAP insurance is only $350 although Mr. [redacted] told me it was $850 and led me to believe he was "helping me out" by lowering the cost in order to bring my payment a little lower.Desired SettlementI would like my loan amount and payment to be adjusted to what it was before I was deceived into purchasing the additional products that I do not need.More Info Received From The ConsumerI would like to withdraw my complaint. This issue has been addressed with the GM, [redacted] and the complaint has been resolved to my satisfaction. Mr. [redacted] was a pleasure to deal with, and I should have gotten in touch with him first as this would have never been an issue at all.

Car came out of repairs in worse shape then it was when I took it to themOn March 16th I called the kia advisor and ask could car computer be reprogram because I was having an issue with a p401 check engine code even after repairs was done. I was told yes it could be done and to bring it in on the 18th. the cost would be 115.00. I brought it in that morning and received a call later telling me that after reprogramming the code came back and the emission system needed cleaning and the cost would be 337.00 which I approved after I picked up the car code was off but the car was vibrating and stalling and after driving about 20 miles the check engine light came back on after talking with the advisor again he ask me to bring it back in on Friday the 20th. I received a call saying the problem now was an egr valve and I inform him I had one on the back seat of the car and he said that could install it for a price of 190.00 then he called back that afternoon and said they were having problem getting the old one out and it would be Monday the 23rd before it was ready. I picked the car up on Monday the car was still vibrating and stalling and the check engine light was on the kia advisor was gone for the day so I waited to Tuesday to call him and he told me to bring it back on Wednesday 25th I received a call later and was told they were running diagnostic and would call me on Thursday received a call that afternoon and was told they were still running diagnostic and they would get back with me on Friday. I was called on Friday and told that the computer had no power and needed replacing and that the egr solenoid that I had replaced by some else was losing vacuum and it would take 1800.00 to fix and I decline the repair. I explain my problem to the service manager(Mr. [redacted] which from day one I ask them about the computer and was told it was not the problem and that all the other issues was the problem I ask about the egr solenoid and was told it working fine that the system needed cleaning after that didn't work then the egr valve needed replacing after doing everything they ask spending 530.00 for repairs I was told computer had no power which I think is impossible because the computer is needed to run the car. I had the car there 7 out of 10 days for them to tell me the computer is bad which is what I came there in the beginning for and how was they able to reprogram it if it had no power. The money spent to fix other thing such as system cleaning and installing egr valve was not necessary because from day one they should have know if the computer was bad and now I have a car that vibrate and stall which was not happening when I came in and they are not even willing to fix that so I have to get someone else to take care of that problem.Desired SettlementSince I tried talking to Mr. [redacted] the service manager about my problems twice and was told he would get back to me which he never did. I came in to his office on Friday the 23rd. and he explain he would talk to the service advisor and call me on Monday the 26th no call called him on Tuesday the 27th and he told me again he would talk to the service advisor and the mechanic that worked on the car and call me back have not heard from him. The issues I had doesn't seem to mean anything to them this was some of the worst customer relation I have ever experience. How can a car come in for repairs and leave in worst shape then it arrive and no one want to fix it but ok with taking your money. I ask Mr. [redacted] to refund half my money because they did do some work and I would need to get the stalling fix he said why can't I let them do that but he didn't even call back on that. I was a customer that did not matter to University KiaBusiness Response /[redacted]/Contact Name and Title: [redacted] Ser MgrContact Phone: XXX-XXX-XXXXContact Email: [redacted]@universityford.comI spoke with Mr. [redacted] and we discussed his situation. He has since taken his car to another garage and had the PCM we recommended replaced there. He said his car is running fine now. As a goodwill gesture I sent Mr. [redacted] a check for $200.00 for services we did to his car that did not help fix it. He said he would be happy with that so I ask that this complaint be closed since we have come to an agreement that should settle the matter. Consumer Response /[redacted]/We did have a $200.00 agreement that came about after they for some reason called my job to report that I was causing a problem there and my manager had to go there and told them I was off duty when I came in with my car and after I talked to Mr. [redacted] about it that's when the settlement came up. I return to work 2 days later and I found out that they made another call to my job and my district manager and manager had to go down there and for what I never went there while on duty for CARQUEST so I don't understand the calls. My job had absolutely nothing to do with my problem there. There were no goodwill from them they were trying to cause me some problem at work. I never even raise my voice or made a loud complaint at anytime that I was there they wanted me fired!!!! Final Business Response /[redacted]/I was surprised to see Mr. [redacted] comments after I thought the matter was settled. When we talked earlier he mentioned that his manager had been contacted by someone here. I asked him at that time if he wanted me to call his manager and straighten things out for him. Mr. [redacted] told me it was not necessary everything was fine. After reading his latest comments I called and left a message for M. [redacted] to call me which he never did. So I called and spoke with his District Manager where he works and he informed me that Mr. [redacted] job was never in jeopardy. He also said you could call him for verification. His name is [redacted] and his phone number is XXX-XXX-XXXX.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)I would like to thanks the Revdex.com for all the help you have provided me. I also want to say the reason for my previous response was after I settle with them there were another call to my job and even if my job were not in jeopardy why was any calls made to them, but I want to thank you again for all your help.I will never used the service department there again. I am finish with this.

Hi my name is [redacted] W [redacted] of 1328 Fidelity Dr Durham, NC XXXXX. On 10/20/2014 I purchased a 2012 KIA Optima ES from University Ford and KIA. The car had factory warranty on it the day of purchase, I also purchase the extended warranty at the time of purchased. I have used KIA service department for tire issue and at that time, [redacted] had told me that there was a noise coming from the steering column. Week had went buy my engine light had come on and the car hesitated to start and loose power. I went on line and scheduled a service appointment 3/7/2016. [redacted] who is the service manger told me the high pressure fuel pump is bad and will be covered under warranty the steering is not covered. (XXX) XXX-XXXX Home(XXX) XXX-XXXX CellDesired SettlementI like for my car to be fix with out another 100 dollar deductible. When I call University Ford KIA I keep getting the will call back, getting the run around, Please help Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@universityford.comI have spoken with the customer. There was a misunderstanding from our end that the component he needs is covered by his warranty(it is covered). Due to it was attached to last visit there is NO additional $100.00 deductible for this repair. I have made an appointment and confirmed with customer for 4/12/2016 to have his final repair completed. He will not have any deductible for this repair on 4/12/2016.

I BROUGH MY CAR IN 2005 EVEY YEAR I HAVE HAD TO GO BACK TO GET MY ENGINE LIGHT FIXED. I HAVE HAD TO TAKE IT TO EVERY1 N TOWN AND SO I BACK ONCE AGAIN ALL THE LIGHTS ON MY DASH BOAD ARE ON NO SPEED CENDSOR NOT RPM CENSOR BRAKE LIGHTS ON I NEED IT FIXED HOW MUCH WILL IT COST $1800 I PAID IT AND WOW MY LIGHTS ARE ON AGAIN ENGINE LIGHT AND ABS LIGHT ON NO SPEED OR ABS CENSOR NOT WORKING TO IT IN MON THE 12TH THEY KEPT IT FOR THE WHOLE WEEK CALLL ME TO PICK IT UP ON MONDAY GOT THERE ON TUESDAY RETURNED THE RENTAL CAR AND GOT TO MY JEEP AND TURNED THE KEY AND WOW THE ABS LIGHT IS STILL ON BUT I HAVE TO GO TO WORK LET THEM KNW THEY OFFERED TO TAKE IT THEN BUT I NEED TO GO TO WORK N 20MINS SO I WILL BE BACK IN THE MORNING GOT THERE THE NEXT DAY THE ENGINE LIGHT IS BACK ON AND THE ABS LIGHT TO ON TO BUT LOW AND BEHOLD IT PASSED INSPECTION HOW IN THE WHOLE DID THAT HAPPEN BUT IF U KNOW ANYTHING ABOUT THE ENGINE LIGHT IT IS PART OF THE INSPECTION SYSTEM AND NOW THEY TELL ME THEY FIXED THE LIGHT AND THEY WILL LOOK AT IT AGAIN FOR FREE BUT IF THEY HAVE TO FIX IT AGAIN I HAVE TO PAY IT MYSELF. I WORK FOR A LIVING I CAN NOT AFFORD TO GIVE THEM ANOTHER $1800 DOLLAR BILL FOR SOME THING THEY SHOULD HAVE FIXED FROM THE BEING SO NOW U R CHARGING ME TWICE U KNW THEY R RESPONSIBLE THEY GAVE ME A RENTAL CAR THE FIRST TIME THEY FIXED R SAID THEY FIXED IT FREE OF CHARGE NOW THAT I AM BACK THEY HAVE NOT GIVEN ME A RENTAL CAR OR OFFERED TO PAY I WANT TO GET A LAWYER AND SUE THEM BUT I WILL BE REPORTING THIS TO TROUBLE SHOOTER THEY TREAT ME VERY BADLY BECAUSE I [redacted] AND I HAVE A PROBLEM WITH THAT I BROUGHT MY CAR THERE AND THEY BUILT IT AND NOW THEY CAN'T FIX IT WHO ESLE DO I TURNED TO FOR A [redacted] NO AMOUNT OF MONEY I MAKE DETERMINES THE WAY U TREAT UR CUSTOMER Product_Or_Service: ENGINE LIGHT ABSDesired SettlementI WANT SOME OF MY MONEY BACK AND I WANT THEM TO FIX MY CAR THE ENGINE LIGHT SHOULD HAVE BEEN TAKING CARE OF FROM THE BEING IN 2007 2011 2012 2014, AND THE JUST PUT A BANDAGE ON IT BUT THEY NEVER TOOK THE TIME TO FIX IT.I DONT WANT ANYTHING FOR FREE BUT I DO WANT WHAT I PAID FOR I WANT EXCELLENT CUSTOMER SERVICE THEY GAVE ME A RENTAL WITH SO MUCH DAMAGE ON IT THEY JUST THREW ANYTHING BROKEN LIGHT DENTS SCRACTHES DIRTY NO ONE DESIRE THAT PUNISHMENT 4 BRING MY CAR BACK.Business Response /[redacted]/Ms. [redacted] bought her 2004 Isuzu Ascender from us in October of 2004. In May of 2005 she brought the vehicle in for a check engine light concern at 15,000 miles. The cause of the CEL on this visit was a failure in an O2 Sensor, which we replaced under the manufacturer warranty, at no cost to Ms. [redacted]. The next time she brought her car in for a check engine light concern was in August of 2011, when she had 215,645. This time she had a check engine light on as well as temperature gauges running hot. We pulled codes P0410 and P0526. These codes correspond to the secondary air injection system and the speed sensor, at which time we noticed that the cooling fan shroud had damage and that there was an aftermarket cooling device bolted onto the fan. We recommended replacing the cooling fan shroud and diagnosing further. At this time the customer declined all repairs. The customer then returned in October of 2013 with 244,100 miles on the vehicle. She requested that we replace the cooling fan shroud, as we recommended 2 years prior, which we did at a cost of $855.35. She then mentioned that her ABS light was on, from which we pulled codes C0580/C0035/C0040, which led us to replace the electronic control unit for the ABS system, at a cost of $603.51. After completing these two repairs, the technician attempted to drive the vehicle to make sure that this solved all of the problems. The transmission on the vehicle was slipping so badly that he could not test drive it; we recommended replacing the transmission, but she said that she would take it somewhere else to get the transmission replaced. We made a note on the ticket that a test drive could not be done due to the slipping of the transmission, her declining to replace the transmission, and that we were not able to completely test the wheel speed sensors, which required a test drive, to see if they were contributing to the ABS light as well, but they were functioning properly at the time. Ms. [redacted] returned May 12, 2014 with a speedometer not working, the check engine light on, and requesting a state inspection. The service manager gave her a quote on the speedometer, at which point she stated that she was not worried about any of that, she just wanted her car to pass inspection. The technician was able to switch a relay, which fixed the issue with the check engine light, and was able to drive the vehicle to reset all of the not ready codes, after which the check engine light did not come back on. We did this at no charge to her. The Ascender passed inspection and we returned the vehicle to her. On May 23rd, the check engine light and the ABS light both came back on. I attempted to explain to Ms. [redacted] that a check engine light could be triggered by over 100 different problems with the vehicle, and that unfortunately on a 10 year old vehicle with 250,000 miles, there is no guarantee that the vehicle will not have additional problems, regardless of how much she spends on it. She was concerned that she was to be paying for the same work twice, at which point I tried to explain to her that the work she had completed in October of 2013 carried a 12-month/12,000 mile warranty, so if the vehicle was in need of the same repair, it would be covered under that warranty. In addition I told her that since she has had to come back so many times, we would diagnose her problem at no cost to her, and she would only be responsible for any additional work that needs to be done, but if it needed any of the work we have already completed again, she would not be charged for that work. She stated that she could not leave the vehicle with us that day, but she would bring it back on Monday May 26. She brought the vehicle back Monday May 26, and we pulled code P0410, and after completing our diagnosis the Ascender needed a new secondary air injection solenoid valve and relay. The technician then checked the wheel speed sensors, and found an intermitted failure in the right front speed sensor, which was causing the ABS light to come on. As we noted after the October repair, there could be some additional repairs needed for the secondary air injection system and the wheel speed sensors, but due to the transmission slipping, we could not be sure until that was fixed.