University House Austin

The Scion Group is part owner and property manager of UH San Antonio LLC, d/b/a University House Austin On March 6, 2018, we received a letter from the Revdex.com regarding the above-referenced complaint filed on March 5, The complainant in this matter, [redacted] ***, is not a resident at the University House Austin community, which primarily serves college students attending the University of Texas Rather, we understand that she is the mother of [redacted] ***, a former resident of UH Austin Upon inspection of the apartment after Mr [redacted] moved out, our staff found conditions requiring repair, paint or cleaning in the apartment I have attached a copy of the Unit Inspection form which itemizes the conditions Specifically, under paragraph of Mr [redacted] Lease Contract dated October 20, 2015, the premises must be returned clean and in good repair and condition at the conclusion of occupancy It further states that the resident will be liable for the charges listed on the Move-Out formTherefore, we charged Mr [redacted] $for damages to his apartment, retained his $security deposit and billed him for the remaining $ We believe that the charges were appropriate based on our staff’s observations at move-out and on the reasonable, actual costs for repairs and/or cleaning and that we properly notified Mr [redacted] of the extent and nature of the damages claimed Nevertheless, and in an effort to resolve this matter amicablywe are prepared to waive $of the damages claimed, we would retain the $security deposit and cease and withdraw any collection efforts with respect to the remaining balance If Mr [redacted] would be amenable to this resolution, he or the complainant may feel free to contact me directlyThank you Sincerely, [redacted] Vice-President of Legal Affairs

The Scion Group is part owner and property manager of UH San Antonio LLC, d/b/a University House AustinOn February 13, 2017, we received a letter dated February 8, 2017, from the Revdex.com regarding the above-referenced complaint filed on February 7, 2017.The complainant in this matter, [redacted] ** ***, is not a resident at the University House Austin community, which primarily serves college students attending the University of TexasRather, she is the mother of and guarantor for Ms [redacted] ***, an adult who will be a resident at the community during the 2017-school yearThe thrust of [redacted] complaint appears to be that her daughter was not able to be assigned to her top preference of apartment type at University House, but this matter has already been resolved with [redacted] accepting assignment to an available apartment type.On September 25, 2016, University House Austin pre-reserved all available bedroom spaces in the bedroom, bathroom apartment configuration for the 2017-term beginning in August However, after that date, individuals who still hoped to reside at the community for the upcoming term were permitted to sign contracts and be placed on a waitlist with the express understanding that if they could not get their desired apartment when room assignments were made, they could withdraw from the agreement[redacted] entered into a Housing Agreement for a bedroom space at University House Austin on September 27, 2016, for the 2017-term [redacted] selected to reside in one bedroom of a bedroom, bathroom apartment, in which the other bedrooms would be occupied by other residentsThe Housing Agreement expressly provides both that University House will assign other residents to the remaining bedrooms in the apartment and that University House can re-assign the resident to a different apartment typePer standard practice, a specific apartment had not been assigned at the time the contract was signed, as the community has numerous identical apartments of this typeA copy of the Housing Agreement is attached as Exhibit A.Upon completing roommate assignments for the 2017-term on February 3, 2017, community staff contacted [redacted] via telephone, and notified her that the apartment type she originally selected would not be available, and that she could not be placed with her requested roommatesSpecifically, her requested roommates had selected a "S.M.A.R.T." apartment type which is regulated by the City of Austin as affordable housing with an income requirement [redacted] did not qualify under the restrictions for affordable housing and therefore could not be placed with the other roommatesRather, another resident who qualified for affordable housing was placed into the fourth bedroom space with these otherroommates.The Scion Group LLC [redacted] Suite [redacted] Chicago, Illinois P ***.***[redacted] F ***.***[redacted] the [redacted] .com Case ID # [redacted] On February 7, 2017, community staff went over alternative apartment options with [redacted] *** [redacted] was given the option to terminate her Housing Agreement entirely, but chose to be assigned to a bedroom, bathroom apartment type, which carries a higher priceThis change was documented in an Amendment to Housing Agreement, voluntarily signed by [redacted] ***A copy of the Amendment to Housing Agreement is attached as Exhibit B.Unfortunately, University House cannot place [redacted] in the bedroom, bathroom apartment with her desired roommates due to City of Austin requirements for affordable housing qualification.We do not believe a reduction to the rent amount documented in the Amendment to Housing Agreement is warranted [redacted] was given the option to be released from her Housing Agreement, but chose a 2-bedroom apartment knowing the market rental rate, and agreed to that rate in a binding amendmentGiven this documentation, we request this file be closed.Please feel free to contact me with any questions.Sincerely, [redacted] Executive Vice President & General Counsel

Complaint: [redacted] I am rejecting this response because:Unsurprisingly, they are lyingNo agreement has been reachedNo offer has even been madeSince January 6, I have only received vague, non-specific assurances from the business that I will eventually be offered a deal where I will be offered the opportunity to sign some kind of non-disclosure agreement, in exchange for an unspecified amount of moneyRepeated requests for an update have resulted in nothingI contacted the business as soon as I received their response to the Revdex.com, and asked why they are lyingOver the phone, they only made the same vague, non-specific assurance that I will eventually be offered a dealI have not received a single dime or any offer from them Regards, [redacted]

On Tuesday, February 13, 2018, The Scion Group, LLC received a notification from the Revdex.com regarding a complaint apparently filed by [redacted] The Scion Group LLC is property manager and authorized agent for UH San Antonio, LLC d/b/a University House Austin.This situation is the result of a misunderstandingWe will contact Ms [redacted] y immediately to advise her that she will not be charged the premium to which she has objectedWe regret the error.If you have any questions, I will be happy to discuss them with youSincerely, [redacted] Vice President of Legal Affairs

We are the managing agents for UH AustinPlease be advised that we have been in direct contact with the complainant in the referenced case and have returned the full amount of his depositHis Housing Agreement has been terminated by written, mutual agreement of the parties, and at this point we consider the matter closed.Please feel free to contact me directly if there are any questionsThank you.Sincerely, [redacted] ***Vice President, Legal AffairsThe Scion Group LLC [redacted] ***

As you may know, we are the managing agents for University House Austin, which is the subject of the referenced complaintI have been advised that the Revdex.com intends to close this matter as unresolved, and while that is technically true as of this writing, I wanted to document that we have made specific and repeated efforts to resolve the matter with Mr [redacted] by offering to compensate him for the full amount of the damages he has claimedThat offer was originally made in the form of a written settlement agreement presented to Mr [redacted] on or about January 19, 2018, and was reiterated to him in a letter from our outside counsel sent to Mr [redacted] on January 26, 2018, a copy of which I have attachedWe remain open to a fair and amicable resolution of the matter with Mr [redacted] .Please feel free to contact me directly if you have any questionsThank you[redacted] Vice President of Legal AffairsThe Scion Group LLC [redacted] ***Chicago, IL [redacted] @ [redacted] .comOffice: ***-***-***

Complaint: ***
I am rejecting this response because:The responses provided by The Scion Group are not accurate of what was represented by the employees of University HousePoint #- On September 25, 2016, University House Austin pre-reserved all available bedroom spaces in the bedroom, bathroom apartment configuration for the 2017-term beginning in August However, after that date, individuals who still hoped to reside at the community for the upcoming term were permitted to sign contracts and be placed on a waitlist with the express understanding that if they could not get their desired apartment when room assignments were made, they could withdraw from the agreement.Our response - There was no notification made to *** when signing her lease on 9/that the 4/had already been pre-reserved and that she was on a waitlist on any type. Had the girls been made aware of that, they could have looked at alternative living arrangements. Nothing in the lease signed indicated a waiting list and she was told everything was good to go and when we toured the property that weekend on Parents weekend, we were also told that we were set. The first notification that the 4/units had been oversold was on Feb 3rd. At that time both *** *** and *** *** said they were very sorry, but the people that were signing the leases in the fall had made a complete mess of thingsAnd that the only way to resolve was to start backing up when the leases were signed and unfortunately *** no longer had a space. This was also repeated to me in face to face conversations with Candace & *** on Feb 8th. I also had the same conversation with Michael Miller, their National Operations Manager, who also validated that it was an unfortunate situation created by the staff at UH that were assigning the leases. So againthere was no waitlist in effect on 9/27. The first notification of *** not having a space and being on a "waitlist" was on 2/3/2017Point #- The Housing Agreement expressly provides both that University House will assign other residents to the remaining bedrooms in the apartment and that University House can re-assign the resident to a different apartment typePer standard practice, a specific apartment had not been assigned at the time the contract was signed, as the community has numerous identical apartments of this typeA copy of the Housing Agreement is attached as Exhibit A.Our response - In the Housing contract provided by UH it does NOT state they can change the "Unit Type". When signing the lease ( not a waitlist ), the Resident is guaranteed a bedroom in the Unit Type ( in this case 4/4). It does state they can put whoever they want in the rooms although when signing their leases the girls were definitely under the impression that they would be living together.Point #3 - Specifically, her requested roommates had selected a "S.M.A.R.T." apartment type which is regulated by the City of Austin as affordable housing with an income requirement*** *** did not qualify under the restrictions for affordable housing and therefore could not be placed with the other roommatesRather, another resident who qualified for affordable housing was placed into the fourth bedroom space with these other roommates.*** did not contract or sign a lease requesting a SMART apartment. We are well aware that we would not qualify for this affordable housing. However ***'s roommate also did NOT all select SMART Housing ( one did ), but the other two did not, so not sure why this is stated as a reason for *** being refused housing and not placed with her roommates. This is completely erroneousLast point that I would like to add - We are no longer comfortable moving forward with the bedroom Unit. After asking to review the other applicants Roommate Profile, that person indicated that she was a Smoker. *** *** indicated that would be addressed and that they would look for an alternative roommate for ***. "Miraculouslythe original bedroom applicant became a Non-Smokerwe find that to be a bit unbelievable and for health reasons are not agreeable to placing *** into the 2/Unit regardless of price.So the only reasonable resolution for *** and her roommates is for UH and the Scion Group to honor the original lease agreement.
Regards,
*** ***

We are the managing agents for UH AustinPlease be advised that we have been in direct contact with the complainant in the referenced case and have returned the full amount of her depositAt this point, we consider her contract terminated and the matter closed.Please feel free to contact me
directly if there are any questionsThank you.Sincerely,*** ** ** **Vice Presiden , Legal Affairs

Dear Ms***: Thank you for your letter dated February 21, 2017, which notes Ms*** was not satisfied with our initial responseWe sympathize with the family's frustration and disappointment and of course we would very much like to accommodate the desired outcome if a space can be identifiedWe note that paragraph of the Housing Agreement indeed allows University House Austin to re-assign a resident to a different apartment/unit typeHere, Ms*** was not involuntarily reassigned but was given the option to terminate entirely, and chose instead to sign an amendment electing a two-bedroom space, which the complainant now indicates she no longer wantsWith respect to the concern about roommate assignments, these were made based on the date each resident signed his or her Housing AgreementThe roommates *** *** requested signed their agreements between September and September 25, 2016, while Ms***'s agreement was signed on September 27, We are still attempting to make an arrangement that would allow *** *** to be placed with her requested roommates, in a bedroom, bathroom apartment (in which case her rental rate would also be adjusted back to the 4-bedroom rate)We hope to be able to confirm within the next ten days whether we can accomplish this changeIf we are unable to create an available space in the 4-bedroom apartment type or if Ms*** remains dissatisfied with our response, we also offer to terminate the Housing Agreement with no obligation and with a full refund, if that option is elected by March 31, Please let me know if you have any questions or require further documentation.Sincerely, *** ** ***

Complaint: ***
I am rejecting this response because:As Mr*** indicated, the first offer the business made to me was made on January 19, four days after the business falsely represented to the Revdex.com that this complaint had been closed because an agreement had been reached with me, and one day after I rejected their response to the Revdex.comThis undisputed lie to the Revdex.com violates your termsAs for the merits of the issue, the first offer they made to me, which I uploaded, and the second offer, require me to waive my First Amendment rights and never speak about this matter again in exchange for the moneyI am unwilling to waive any of my rights, including my First Amendment rights, to obtain money that I am already legally entitled toI have made this position clear to the business numerous times
Thank you for your time,
*** ***

We apologize for the delay in responding to this matter.  We are in the process of resolving this matter with the resident and have come to an agreement with him.  We therefore request this complaint be closed.

Re: [redacted] LLC d/b/a UH Austin Revdex.com Complaint #[redacted]
 We are the managing agents for UH Austin. Please be advised that we have been in direct contact with the complainant in the referenced case and have returned the full amount of his deposit. We expect shortly to...

enter into an agreement with the complainant by which we will agree to compensate him for damages suffered and bring this matter to a conclusion. Please feel free to contact me directly if there are any questions. Thank you.Sincerely, [redacted]Vice President, Legal Affairs

On Tuesday, February 13, 2018, The Scion Group, LLC received a notification from the Revdex.com regarding a complaint apparently filed by [redacted] The Scion Group LLC is property manager and authorized agent for UH 2011 San Antonio, LLC d/b/a University House Austin.This situation is the result of...

a misunderstanding. We will contact Ms. [redacted]y immediately to advise her that she will not be charged the premium to which she has objected. We regret the error.If you have any questions, I will be happy to discuss them with you. Sincerely, [redacted]Vice President of Legal Affairs

We are the managing agents for UH Austin. Please be advised that we have been in direct contact with the complainant in the referenced case and have returned the full amount of his deposit. His Housing Agreement has been terminated by written, mutual agreement of the parties, and at this point we...

consider the matter closed.Please feel free to contact me directly if there are any questions. Thank you.Sincerely,
 [redacted]Vice President, Legal AffairsThe Scion Group LLC [redacted]

Complaint: [redacted]
I am rejecting this response...

because:Unsurprisingly, they are lying. No agreement has been reached. No offer has even been made. Since January 6, I have only received vague, non-specific assurances from the business that I will eventually be offered a deal where I will be offered the opportunity to sign some kind of non-disclosure agreement, in exchange for an unspecified amount of money. Repeated requests for an update have resulted in nothing. I contacted the business as soon as I received their response to the Revdex.com, and asked why they are lying. Over the phone, they only made the same vague, non-specific assurance that I will eventually be offered a deal. I have not received a single dime or any offer from them.
Regards,
[redacted]

A refund for [redacted]'s was issued to the address provided by the resident on 5/25/2016. [redacted], the father of [redacted], emailed us to let us know they had not received the refund on 8/4/2016. [redacted], the property manager, responded to [redacted]'s email on 8/8/2016 to...

let him know that she would reach out to the Accounts Payable department of University House for further assistence on how to proceed. After receiving guidance from Accounts Payable on how to proceed, a stop payment and reissue for the check was submitted on 8/16/2016. Reissue of payment is now in process. The resident, [redacted], will receive a new check. Attached is the proof that a check was initially issued and sent to [redacted] on 5/25/2016.

As you may know, we are the managing agents for University House Austin, which is the subject of the referenced complaint. I have been advised that the Revdex.com intends to close this matter as unresolved, and while that is technically true as of this writing, I wanted to document that we have made specific and repeated efforts to resolve the matter with Mr. [redacted] by offering to compensate him for the full amount of the damages he has claimed. That offer was originally made in the form of a written settlement agreement presented to Mr. [redacted] on or about January 19, 2018, and was reiterated to him in a letter from our outside counsel sent to Mr. [redacted] on January 26, 2018, a copy of which I have attached. We remain open to a fair and amicable resolution of the matter with Mr. [redacted].Please feel free to contact me directly if you have any questions. Thank you.[redacted]Vice President of Legal AffairsThe Scion Group LLC[redacted]Chicago, IL 60611[redacted].comOffice: [redacted]

The Scion Group is part owner and property manager of UH 2100 San Antonio LLC, d/b/a University House Austin.  On March 6, 2018, we received a letter from the Revdex.com regarding the above-referenced complaint filed on March 5, 2018.    The complainant in this matter, [redacted], is...

not a resident at the University House Austin community, which primarily serves college students attending the University of Texas.  Rather, we understand that she is the mother of [redacted], a former resident of UH Austin.     Upon inspection of the apartment after Mr. [redacted] moved out, our staff found conditions requiring repair, paint or cleaning in the apartment.  I have attached a copy of the Unit Inspection form which itemizes the conditions.  Specifically, under paragraph 10 of Mr. [redacted] Lease Contract dated October 20, 2015, the premises must be returned clean and in good repair and condition at the conclusion of occupancy.  It further states that the resident will be liable for the charges listed on the Move-Out form. Therefore, we charged Mr. [redacted] $165.00 for damages to his apartment, retained his $100.00 security deposit and billed him for the remaining $65.00.   We believe that the charges were appropriate based on our staff’s observations at move-out and on the reasonable, actual costs for repairs and/or cleaning and that we properly notified Mr. [redacted] of the extent and nature of the damages claimed.  Nevertheless, and in an effort to resolve this matter amicably. we are prepared to waive $65.00 of the damages claimed, we would retain the $100.00 security deposit and cease and withdraw any collection efforts with respect to the remaining balance.     If Mr. [redacted] would be amenable to this resolution, he or the complainant may feel free to contact me directly. Thank you.   Sincerely,    [redacted] Vice-President of Legal Affairs

The Scion Group is part owner and property manager of UH 2100 San Antonio LLC, d/b/a University House Austin. On February 13, 2017, we received a letter dated February 8, 2017, from the Revdex.com regarding the above-referenced complaint filed on February 7, 2017.The complainant in this matter, [redacted]...

[redacted], is not a resident at the University House Austin community, which primarily serves college students attending the University of Texas. Rather, she is the mother of and guarantor for Ms. [redacted], an adult who will be a resident at the community during the 2017-18 school year. The thrust of [redacted] complaint appears to be that her daughter was not able to be assigned to her top preference of apartment type at University House, but this matter has already been resolved with [redacted] accepting assignment to an available apartment type.On September 25, 2016, University House Austin pre-reserved all available bedroom spaces in the 4 bedroom, 4 bathroom apartment configuration for the 2017-18 term beginning in August 2017. However, after that date, individuals who still hoped to reside at the community for the upcoming term were permitted to sign contracts and be placed on a waitlist with the express understanding that if they could not get their desired apartment when room assignments were made, they could withdraw from the agreement.[redacted] entered into a Housing Agreement for a bedroom space at University House Austin on September 27, 2016, for the 2017-18 term. [redacted] selected to reside in one bedroom of a 4 bedroom, 4 bathroom apartment, in which the other bedrooms would be occupied by other residents. The Housing Agreement expressly provides both that University House will assign other residents to the remaining bedrooms in the apartment and that University House can re-assign the resident to a different apartment type. Per standard practice, a specific apartment had not been assigned at the time the contract was signed, as the community has numerous identical apartments of this type. A copy of the Housing Agreement is attached as Exhibit A.Upon completing roommate assignments for the 2017-18 term on February 3, 2017, community staff contacted [redacted] via telephone, and notified her that the apartment type she originally selected would not be available, and that she could not be placed with her requested roommates. Specifically, her requested roommates had selected a "S.M.A.R.T." apartment type which is regulated by the City of Austin as affordable housing with an income requirement. [redacted] did not qualify under the restrictions for affordable housing and therefore could not be placed with the other roommates. Rather, another resident who qualified for affordable housing was placed into the fourth bedroom space with these otherroommates.The Scion Group LLC [redacted] [redacted] Suite [redacted] Chicago, Illinois 60611 P [redacted].[redacted].[redacted] F [redacted].[redacted].[redacted] the[redacted].com  Case ID #[redacted]On February 7, 2017, community staff went over alternative apartment options with [redacted] was given the option to terminate her Housing Agreement entirely, but chose to be assigned to a 2 bedroom, 2 bathroom apartment type, which carries a higher price. This change was documented in an Amendment to Housing Agreement, voluntarily signed by [redacted]. A copy of the Amendment to Housing Agreement is attached as Exhibit B.Unfortunately, University House cannot place [redacted] in the 4 bedroom, 4 bathroom apartment with her desired roommates due to City of Austin requirements for affordable housing qualification.We do not believe a reduction to the rent amount documented in the Amendment to Housing Agreement is warranted. [redacted] was given the option to be released from her Housing Agreement, but chose a 2-bedroom apartment knowing the market rental rate, and agreed to that rate in a binding amendment. Given this documentation, we request this file be closed.Please feel free to contact me with any questions.Sincerely,[redacted]Executive Vice President & General Counsel