University Imports

With regard to Mr [redacted] 's Honda Civic repair, the vehicle was suffering from a condition where it would periodically not start without turning the ignition key repeatedlyThe common solution for this problem on Honda vehicles is to replace the electrical portion of the ignition switch, as they are known for widespread failureWe were able to provide an estimate for that repair, which the customer approved, however upon completion of the first repair the problem remainedSince replacement of the electrical portion of the ignition switch did not provide benefit for the customer, University Imports did not charge for this repair and the customer gained a new ignition switchUpon returning a few days later, the customer authorized us to diagnose the issue of the car not startingIn this unique situation, the diagnosis was exploratory, as the symptoms were not indicative of any standard faults known to these vehiclesIn the end, it was found the car was fitted with a non-standard aftermarket security system that was sporadically disabling the vehicle's starting system and extremely well-hidden within the vehicleTo confirm the suspected problem, disabling the aftermarket alarm system and restoring the vehicle's wiring for the starting circuit to Honda specification was necessary to fully diagnose the non-starting problem and required a full day of laborThis repair corrected the problem with Mr [redacted] 's vehicle and returned it to a reliable state without parts being removed from the carThis repair was not of the standard variety where labor costs could be estimated beforehand as they could with the previous ignition switch replacement, which the customer was not charged forWe regret to learn of Mr [redacted] 's dissatisfaction with this transaction, as he seemed satisfied with the repair when he picked up the car and paid the service bill of $one day after the date of his complaint with the Revdex.com, which we only learned about when we received a letter some days laterUniversity Imports has been in business in the same location for years and we have successfully maintained consistently high levels of customer satisfaction since openingIn this case, the customer's car suffered from an unusual fault that was not only causing a problem with unreliable starting, but had also caused problems with his vehicle's battery draining, according to his initial complaint with the vehicleWe are satisfied with the repair performed on Mr [redacted] 's vehicle, as it corrected his starting and battery problems and we have received no calls of distress from him suffering any more faultsRespectively, [redacted] ***, Owner University Imports

With regard to Mr. [redacted]'s Honda Civic repair, the vehicle was suffering...

from a condition where it would periodically not start without turning the ignition key repeatedly. The common solution for this problem on Honda vehicles is to replace the electrical portion of the ignition switch, as they are known for widespread failure. We were able to provide an estimate for that repair, which the customer approved, however upon completion of the first repair the problem remained. Since replacement of the electrical portion of the ignition switch did not provide benefit for the customer, University Imports did not charge for this repair and the customer gained a new ignition switch. Upon returning a few days later, the customer authorized us to diagnose the issue of the car not starting. In this unique situation, the diagnosis was exploratory, as the symptoms were not indicative of any standard faults known to these vehicles. In the end, it was found the car was fitted with a non-standard aftermarket security system that was sporadically disabling the vehicle's starting system and extremely well-hidden within the vehicle. To confirm the suspected problem, disabling the aftermarket alarm system and restoring the vehicle's wiring for the starting circuit to Honda specification was necessary to fully diagnose the non-starting problem and required a full day of labor. This repair corrected the problem with Mr. [redacted]'s vehicle and returned it to a reliable state without parts being removed from the car. This repair was not of the standard variety where labor costs could be estimated beforehand as they could with the previous ignition switch replacement, which the customer was not charged for. We regret to learn of Mr. [redacted]'s dissatisfaction with this transaction, as he seemed satisfied with the repair when he picked up the car and paid the service bill of $466.10 one day after the date of his complaint with the Revdex.com, which we only learned about when we received a letter some days later. University Imports has been in business in the same location for 25 years and we have successfully maintained consistently high levels of customer satisfaction since opening. In this case, the customer's car suffered from an unusual fault that was not only causing a problem with unreliable starting, but had also caused problems with his vehicle's battery draining, according to his initial complaint with the vehicle. We are satisfied with the repair performed on Mr. [redacted]'s vehicle, as it corrected his starting and battery problems and we have received no calls of distress from him suffering any more faults.
Respectively,
[redacted], Owner
University Imports