University Inn

To whom it may concern, My name is [redacted] , General Manager of the University Inn Austin NorthI an writing to inform you that Mr [redacted] did encounter a problem while staying at my propertyThe situation was addressed and resolved by myselfI granted Mr [redacted] a full refund for his nightly stay of 4/24/15, per his requestShould you have further questions regarding this matter please contact me directlyKind regards, [redacted] General Manager

First of all, we have had no incidence of roaches in rooms beforeSo it was hard to ascertain the nature of this occurrenceWe had the room checked the next day and found only one small dead roachI think the guest realized that our hotel was an exterior corridor hotel and was expecting a holiday inn type experience and did not want to stay here after checking in and used this as a ruse to get a refundSince she was getting the room at a 40% discount because of a prepaid package deal thru Expedia/Hotels.com, she decided to go to a different hotel and trying to get back whatever little money she paidI am sorry no refund at this time[redacted] ***, general manager11/27/

University inn College Station [redacted] *** ***, Texas *** Phone: [redacted] Fax: [redacted] Date: December 28, To: [redacted] Re: Complaint ID [redacted] Guest; [redacted] This guest had reserved a room with on October 17, to arrive on November 24, which happened to be the last Texas Ai3tM game for the season.In the confirmation letter we send out, it states quite clearly that yes we have a room reserved for you for that particular date and if you cancel within hours prior to arrival you will be charged for dayNow, whether the guest called and what not, regardless we are liable to provide him a room if we have confirmed the reservationIt is he said, she said, and I unable to verify the conversation the guest is referringSometimes, when a guest is unable to keep their reservation, it is not unlikely for them to come up with some form of excuseAs I said earlier, we were responsible to have a room for him for that date and we had saved a room for him on a sold out day due to the football gameTherefore, if he does not show up, we have to charge him a No-Show charge for that dayPlease find supporting documents for this dispute Thank youSincerely, [redacted] ***General Manager Cell: ***/***-***

University inn College Station *** * *** *** ***, Texas *** Phone: *** Fax:***Date: December 28, 2016To: *** ***Re: Complaint ID ***Guest; *** * ***
This guest had reserved a room with on October 17, to arrive on November 24,
which happened to be the last Texas Ai3tM game for the season.In the confirmation letter we send out, it states quite clearly that yes we have a room reserved for you for that particular date and if you cancel within hours prior to arrival you will be charged for dayNow, whether the guest called and what not, regardless we are liable to provide him a room if we have confirmed the reservationIt is he said, she said, and I unable to verify the conversation the guest is referring.Sometimes, when a guest is unable to keep their reservation, it is not unlikely for them to come up with some form of excuseAs I said earlier, we were responsible to have a room for him for that date and we had saved a room for him on a sold out day due to the football gameTherefore, if he does not show up, we have to charge him a No-Show charge for that day.Please find supporting documents for this dispute. Thank you.Sincerely, *** ***General Manager Cell: ***/***-***

Documents

Initial Business Response /* (1000, 20, 2015/08/06) */
Hotels room night for one bed is $Rate advertised outside is for $and not $as stated by guest and its only for one person one bedA rate of $has not been available since over years
Unless declared by client,
every dog is treated as a petThere are no notes indicating client reported dog being a service animal hence the clerk moving to another room
Guest accepted the reversal of just ONE night room and tax as stated by his signatureIt is clearly stated on receipt that there are no refunds after check-in
Housekeeping report shows guest used the room
Initial Consumer Rebuttal /* (3000, 22, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dog and picture credentials were shown to the clerkHe took them in his hand, and even advised me that I did "not have to show the credentials for the dog, to anyone"I said: "I knowBut since I have them here with me; I don't mind showing them to you." He did take them in his hand and look at them
We did not use the room at allIn fact, I waited outside the room, with the door wide open, waiting for the appliances to be brought (the refrigerator and supposedly a micro wave,) that they had said would be broughtWe did not use anything in the room, at all; except for their phone so that I could dial a Zero and call the front office (twice, within the hour we waited,) to inquire about the refrigerator
Since the maintenance man had not returned to the premises, the man in the office said he would refund us the money; because he didn't know the reason why the maintenance man had not yet returned that nightThe front clerk told me to come to the front office for a refund
When he asked for my card, he ran it through and when he handed it to me to sign, it only showed half of the refundWith a crooked, malicious smile, and a sarcastic voice, he said: "That's all we can refund."
When I inquired, he said that half was all they would refundI signed it, fearing that if I didn't; I wouldn't get anything at all back from themBut I did advised him, that I would refuse to pay my credit cardAnd, I reminded him, that when I called him on the phone, he had told me; that he would make a refund and asked me to go to the front officeHe had not mention that it would be a partial refundHad he mentioned the partial refund, we might have stayed in order to not lose our moneyHe said, "It's okay, and you are now checked out of the room."
I demanded to see the managerHe said the manager was not thereI asked for the manager's name and he declined to give me the manager's nameHe told me to return the next day to "see if the manager is in"
Because I could see his maliciously drawn smile on his face and I could tell that I could not get any further through dialogue with him, I calmly walked away from the premises; after telling him that I didn't want any problems but that I would have to report this incidentHe told me to go ahead
I have reported this incident to my credit card company, to the American with Disabilities Deptand to the Revdex.comI demand that the business return the other half of my refund; since we were not able to receive the service for which we had paid
We went ahead and paid the amount they asked but they didn't provide the service they offeredThey promised to return the refund; they need to fulfill their promiseThe room was not used at allWe were there, outside the room for one hour, waiting for the appliances they promised to provide; and they never came through with thatAfter calling them on the phone for the second time, the man said he wasn't sure what time the maintenance man would come to deliver themHe said he had already left the groundsI requested to leave, and he agreedWe were asked to go to the front for a refundWe were not given full refundThis all happened within an hour from the time we arrived to the room and noticed there was no refrigerator for our insulin
We demand that the management refund us our moneyThey should not keep it for no reason; and specially, after they did not fulfill any of their word for services
Thank you

To whom it may concern, My name is *** ***, General Manager of the
University Inn Austin NorthI an writing to inform you that Mr*** *** did encounter a problem while staying at my propertyThe situation was addressed and resolved by myselfI granted Mr*** *** a full refund for his nightly stay of 4/24/15, per his requestShould you have further questions regarding this matter please contact me directlyKind regards, *** *** General Manager

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Oct 26, 2015 at 10:54 AMSubject: Fwd: Complaint StatusTo: Cynthia Cameron ---------- Forwarded message ----------From: [redacted]...

[redacted] [redacted]>Date: Fri, Oct 23, 2015 at 1:27 PMSubject: Complaint StatusTo: "[redacted]
Dear [redacted] of The Revdex.com, They vendor has not attempted to contact me to resolve this matter and I was waiting to hear back from you thus starting my email below. It is a shame that business-conducting service to the people of Lancaster PA cannot respond to a simple memo to provide a resolution action plan. I have all the facts and evidence showing their work done and estimate of other vendors doing the exact same job at a much cheaper rate. What bothers me the most is that another [redacted] 20 miles down the road is charging 50% less for the same work. If there are any other suggestions that you may have, I am open to those suggestions. I just wanted to be treated fairly based off the evidence I found. Best Regards,[redacted]
 [redacted]

First of all, we have had no incidence of roaches in rooms before. So it was hard to ascertain the nature of this occurrence. We had the room checked the next day and found only one small dead roach. I think the guest realized that our hotel was an exterior corridor hotel and was expecting a holiday...

inn type experience and did not want to stay here after checking in and used this as a ruse to get a refund. Since she was getting the room at a 40% discount because of a prepaid package deal thru Expedia/Hotels.com, she decided to go to a different hotel and trying to get back whatever little money she paid. I am sorry no refund at this time.[redacted], general manager. 11/27/17

As you will see in the attached documents, the guest, [redacted] booked the reservation thru booking.com, arrived on May 27, 2017 stayed two nights and departed on May 29, 2017. Simple straight forward. She paid cash for 1 night on arrival and paid cash the next day for the 2nd night. I do not...

understand she paid, my friend paid nonsense; we go by what is on the record, and you can see what the payment folio says. She just wanted an extra night without having to pay for it, by using this argument.Thanks.[redacted], General Manager. [redacted]

To whom it may concern, My name is [redacted], General Manager of the University Inn Austin North. I an writing to inform you that Mr. [redacted] did encounter a problem while staying at my property. The situation was addressed and resolved by myself. I granted Mr. [redacted] a full refund for...

his nightly stay of 4/24/15, per his request. Should you have further questions regarding this matter please contact me directly. Kind regards, [redacted] General Manager.

University inn College Station [redacted], Texas [redacted] Phone: [redacted] Fax:[redacted]
Date: December 28, 2016
To: [redacted]Re:...

Complaint ID [redacted]Guest; [redacted]
This guest had reserved a room with 1.15. on October 17, 2016 to arrive on November 24, 2016 which happened to be the last Texas Ai3tM game for the season.In the confirmation letter we send out, it states quite clearly that yes we have a room reserved for you for that particular date and if you cancel within 24 hours prior to arrival you will be charged for 1 day. Now, whether the guest called and what not, regardless we are liable to provide him a room if we have confirmed the reservation. It is he said, she said, and I unable to verify the conversation the guest is referring.
Sometimes, when a guest is unable to keep their reservation, it is not unlikely for them to come up with some form of excuse. As I said earlier, we were responsible to have a room for him for that date and we had saved a room for him on a sold out day due to the football game. Therefore, if he does not show up, we have to charge him a No-Show charge for that day.
Please find supporting documents for this dispute. 
Thank you.
Sincerely, [redacted]General Manager Cell: [redacted]

After driving for 9 hours from [redacted] We arrive at university inn Reno at about 11:30pm. It is a very old out dated hotel, But we were tired so we didn't think much of it. We tossed and turned for about 45 minutes trying to get some sleep before having to head back to [redacted]. But it was too hot, the AC was blowing hot air(it felt like degrees)and we started filing bites on our legs. We got fed up and walked to the front desk to request our money back, The hotel employee refused to fix the AC temperature he said it was cool enough. He refuse to acknowledge the bites on our legs. And of course refused to give us our money back. With out explanation he just walked. We called the cops but by the time they got there we were frustrated and left.Desired SettlementI want all my money back($101.58).

Overcharged (charged for properly cancelled room)On Aug 4th I reserved a room online, a pet room. When I called to verify it was a pet a room, I was told it was not and they would cancel the room and make a new reservation, which they did. I received a cancellation email.When we checked in on Sep 5th, the desk clerk/owner charged me for 2 rooms and refused to look at the cancellation email.The online reservation system CLEARLY showed the room cancelled, the man did not care, would not assist me in any way and charged me for 2 rooms.When I reported it to Corporate, they clearly stated the room was cancelled within the accepted time frame, and sent the complaint to the hotel for resolution.The owner has responded and said he will NOT credit me for the cancelled room.He is clearly in violation of their policy and I am getting NO WHERE in resolving this.Desired Settlementat the very least I want a refund for the cancelled room - I actually want both rooms refunded at this point.The owner is beyond rude and has no business running a hotel.He has made this entire experience horrible.Business Response Dear Contact:Thank you for notifying our office of the concern filed by [redacted] at the Super 8 property located in [redacted], NV. We are sincerely sorry to hear we did not provide the guest, with an excellent Super 8 experience. You can count on our team to help resolve Denise's concerns. We apologize that the property did not meet expectations of Super 8's high standard of guest service. Customer Care has resolved the situation with Denise via a check in the amount of $227.11. If you need any more information on this matter, please contact me directly at [email protected] on me,[redacted]Customer Care RepresentativeConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The parent company ([redacted]) handled the situation, once I was actually able to reach them.The Super 8 location in [redacted] did not, and Super 8 customer service overall was completely inept.So while [redacted] did take charge, and that was greatly appreciated, the bigger concern is the attitude and business practices of the Super 8 location in [redacted].If nothing is done about that location they will continue to rip people off and run a horrible location.Final Business Response Dear Contact:Thank you for contacting Super 8 Customer Care regarding [redacted] concerns.Responses such as these are critical to the success of our hotels and can only assist in ensuring we are truly taking care of our guests. Rest assured the comments are shared with upper management of Super 8. We appreciate and wish to retain our valued patrons.Count on me,[redacted]Customer Care

Review: I reserved a room on March 29th via the internet for the dates of 5/20/16 - 5/22/16. The policy advised I had a 24 hour prior to check in cancellation policy. I have a confirmation email that states that I have a 24 hour cancellation policy. I called today to cancel the reservation and was told that I am not allowed to cancel. I explained that I was giving more than 24 hours notice, he still refused. I was given his boss's phone number [redacted], which goes to a recording in a foreign language that I don't understand.Desired Settlement: I would like the reservation cancelled and be given a cancellation number. I do not want my credit card charged.