University Motors, LLC

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is not an offer to resolve my complaintIt is an attempt by the business to absolve themselves from responsibility for selling a defective vehicleThe businesses statement that I was informed the cruise control did not work is an outright lieIn fact, I discovered that it did not work and informed themThey never disclosed that to meThe businesses response also demands an explanation as to why I did not attend to this issue within a certain timeframeThat is irrelevant because the fact of the matter is that I only purchased this vehicle a short time ago and it needs repairsTherefore any ethical business owner would correct the problemI have purchased many vehicles in the past and only had a similar situation onceIn that case the business took care of the problem without hesitation If this problem cannot be resolved with the assistance of Revdex.com, I will pursue other means of resolving it Regards, [redacted]

Customer did in fact, on 10-9-15, purchase a Hyundai from our dealershipAt the time of sale, weinformed the customer before she purchased the vehicle that the cruise control did not work, and thatwas the condition in which the vehicle was being soldNow she would like to have it fixedWe
gavethe customer a thirty day or one thousand mile limited warranty on the vehicleAttached you will find acopy of the buyer's guide which clearly states our warranty terms which were explained to the customerat the time of saleShe signed and dated this form on 10-9-Attached you will also find a copy of ouestandard used car warranty which is thirty days or one thousand miles, whichever comes firstThis wasalso explained to the customer and signed.As is customary in the used car industry, she had an option to purchase an extended warranty which shedeclinedIf she heard the vehicle making unusual noises "almost immediately" why did she wait untilJanuary to address the issue? At no time within the thirty days or one thousand miles did she contact ourdealership about any warranty issues

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is not an offer to resolve my complaint. It is an attempt by the business to absolve themselves from responsibility for selling a defective vehicle. The businesses statement that I was informed the cruise control did not work is an outright lie. In fact, I discovered that it did not work and informed them. They never disclosed that to me. The businesses response also demands an explanation as to why I did not attend to this issue within a certain timeframe. That is irrelevant because the fact of the matter is that I only purchased this vehicle a short time ago and it needs repairs. Therefore any ethical business owner would correct the problem. I have purchased many vehicles in the past and only had a similar situation once. In that case the business took care of the problem without hesitation.   If this problem cannot be resolved with the assistance of Revdex.com, I will pursue other means of resolving it. 
Regards,
[redacted]