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University of California Irvine Medical Center

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University of California Irvine Medical Center Reviews (17)

I feel I'm being over charged.$ for a minute Dr.visit At the time of visit I was unaware my employer canceled my insurance benefits.I called ic Irvine to complain.I spoke with [redacted] she laughed and said that's the charge and I'll have to pay itI'm willing to pay a fare feeBut real$ for a ten minute visit

UCI confirmed the patient was removed from the list ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business
to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The patient has been removed from the mailing services
Thank you

Our physician has reviewed this complaint and agreed to adjust the charges. The complaint has been addresssed and the patient notified

Dear b,
This is to express my concern regarding the billing practices and the customer service from your UCI Medical Center Billing Department and the Patient Experience DepartmentOn February 2018, I contacted Vicky from the billing department to make a payment arrangement and prevent my account to be sent to collectionAt the time, I explained to her that I became sick and was not able to work for two weeks which prevented me from having a full pay and a loss of more than 1300$ of incomeI offered to pay 50$ for March but she replied: “That won’t make it!” I offered to start to pay in April 2018, but she replied that the furthest date would be March 22nd, 2018, I explained that with my financial situation, it would be hard to pay 113$ in March but I would try due to my financial hardship and I insisted that she noted in my accountOtherwise, I offered to pay March and April amount on April 20th, which is my paydayShe didn’t offer any assistance regard

I feel I'm being over charged.$ for a minute Dr.visit At the time of visit I was unaware my employer canceled my insurance benefits.I called ic Irvine to complain.I spoke with *** she laughed and said that's the charge and I'll have to pay itI'm willing to pay a fare feeBut real$ for a ten minute visit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform...

this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you,[redacted], RN, MPADirector, Patient ExperienceOctober 14, 2015Revdex.com of San Diego, Orange & Imperial CountiesComplaint # [redacted]Thank you for taking the time to write to us about the experience with UC Irvine Health. OnApril 22, we received a complaint about the care and services...

provided by the EmergencyDepartment. We would like to extend our sincere apology that the experience fell short of yourexpectations.In sum[redacted], UC Irvine Health responded to the patient on June 19, 2015 and again on September21, 2015. The patient believed she developed a heartbeat irregularity as a result of theprednisone medication administered and prescribed during her emergency visit (February 14,2015). After thorough review by the medical staff, we would like to outline the following:? A “burst dose” of prednisone of 0.5 to 1 mg/kg/day is commonly prescribed for patientspresenting with the condition your client describes. When she presented to the emergencyroom, she was symptomatic from a suspected medication reaction with a pruritic rash nothelped by the over-the-counter Benadryl taken prior to the visit. Our focus was to reduce hersymptoms and provide some relief. Given that she weighed 54kg during the time of her visit,the dose of 60 mg once daily is not uncommon as it is slightly above the 1 mg/kg/day dosage.The medication regimen was prescribed for 5 days but is acceptable between 2-10 days; sucha short course of therapy does not require a tapering dose. All medication prescriptions,whether administered during the visit or purchased at a pharmacy, have a comprehensivedocument outlining side effects, risks and benefits.? While in the emergency room, the physicians documented her pruritic rash had improvedwith treatment, thus demonstrating the management was successful. Complaints of irregularheartbeats are not commonly known side-effects of a short course of prednisone. We highlyencouraged her to see her pri[redacted] care physician for further evaluation of her heartbeatconcern and ongoing management of her care. In reviewing her case, we found all care wasappropriate and within standard of care.? Because all care was appropriate and within standard of care, the fees for the emergencyservices stood as correct. The patient’s responsibility and remaining balance of $1,183.80was part of her annual deductible with her insurance plan.Sincerely,[redacted] M. [redacted], R.N., M.P.A.Director, Patient ExperienceUC Irvine HealthUniversity of California, Irvine

UCI confirmed the patient was removed from the list.  [redacted]

Review: For the last 6 years since 9/23/2008, I have been receiving unsolicited postal advertisements from UC Irvine Health. I have contacted them several times to remove my address from their mailing list, but they continue to ignore my requests and send me unsolicited postal advertisements to my address.Desired Settlement: Remove the following name and address from your postal mailing list and cease to rent or

trade my contact information with any other organization.

Review: In February/2015 I broke out in an allergic rash on my arms. I went to UC Irvine Health ER and they discharged me with such a high dose of Prednisone that before my course of treatment had run out, I started having severe heart palpitations. I immediately called my primary doctor & was told to immediately go off of the Prednisone. I am a small person & they prescribed 60 mg. per day for 6 days which they even admitted in writing was "slightly higher" than the "highest" possible acceptable dose for someone my size! I was then terribly ill for several months after going off of the Prednisone, both with Prednisone withdrawal symptoms and specifically with an irregular heartbeat (that I did not have previously) I had to go to numerous doctor's appointments & undergo numerous tests for my heart & am now under the care of a cardiologist. Every single doctor or nurse who has seen me since this incident was absolutely shocked & appalled that I was prescribed such a high dose of Prednisone. I have filed a grievance with the facility as I do not believe I should be charged their exorbitant fees for them to make me much more ill from my treatment than when I walked in with a rash, & I also suggested they re-evaluate how to handle this type of issue for future patients so that they do not take the risk of affecting any other patients in this very adverse manner. They refuse to take any responsibility at all, which means they will likely continue to flippantly dole out exceedingly high doses of Prednisone, even when much smaller doses (they even stated they could have given me 30 mg. instead) could have been effective without causing such severe side effects. No other treatment options were presented to me for consideration & the potential Prednisone side effects were neither discussed nor provided in writing. They deny that my irregular heartbeat could have been caused by Prednisone, even though this is a known documented & studied side effect at short term high dosesDesired Settlement: My desired outcome is that I not be charged for any expenses related to this ER visit as I left with a course of treatment that caused me a much more severe illness (severe Prednisone withdrawal) that lasted several months and the side effect of an irregular heartbeat which was initially very debilitating and is still persistent and very upsetting. I would also request that they look at all current data on Prednisone side effects more closely and take a much more cautious and conservative approach to treating future rash patients. They should present patients with options and potential side effects before treating them and the discharge papers should not be vague (as they were) but should list potential side effects of medications prescribed. I think my requests are perfectly reasonable and UC Irvine's persistent lack of taking responsibility for this issue and making improvements so other patients don't experience this is appalling and should be unacceptable. Thank you.

Business

Response:

Thank you,[redacted], RN, MPADirector, Patient ExperienceOctober 14, 2015Revdex.com of San Diego, Orange & Imperial CountiesComplaint # [redacted]Thank you for taking the time to write to us about the experience with UC Irvine Health. OnApril 22, we received a complaint about the care and services provided by the EmergencyDepartment. We would like to extend our sincere apology that the experience fell short of yourexpectations.In sum[redacted], UC Irvine Health responded to the patient on June 19, 2015 and again on September21, 2015. The patient believed she developed a heartbeat irregularity as a result of theprednisone medication administered and prescribed during her emergency visit (February 14,2015). After thorough review by the medical staff, we would like to outline the following:? A “burst dose” of prednisone of 0.5 to 1 mg/kg/day is commonly prescribed for patientspresenting with the condition your client describes. When she presented to the emergencyroom, she was symptomatic from a suspected medication reaction with a pruritic rash nothelped by the over-the-counter Benadryl taken prior to the visit. Our focus was to reduce hersymptoms and provide some relief. Given that she weighed 54kg during the time of her visit,the dose of 60 mg once daily is not uncommon as it is slightly above the 1 mg/kg/day dosage.The medication regimen was prescribed for 5 days but is acceptable between 2-10 days; sucha short course of therapy does not require a tapering dose. All medication prescriptions,whether administered during the visit or purchased at a pharmacy, have a comprehensivedocument outlining side effects, risks and benefits.? While in the emergency room, the physicians documented her pruritic rash had improvedwith treatment, thus demonstrating the management was successful. Complaints of irregularheartbeats are not commonly known side-effects of a short course of prednisone. We highlyencouraged her to see her pri[redacted] care physician for further evaluation of her heartbeatconcern and ongoing management of her care. In reviewing her case, we found all care wasappropriate and within standard of care.? Because all care was appropriate and within standard of care, the fees for the emergencyservices stood as correct. The patient’s responsibility and remaining balance of $1,183.80was part of her annual deductible with her insurance plan.Sincerely,[redacted] M. [redacted], R.N., M.P.A.Director, Patient ExperienceUC Irvine HealthUniversity of California, Irvine

Review: I set up a 1st time visit to see Dr. [redacted] MD about a redness on my feet and hands. My Appointment was on 5-8 and went into the office and was met by a reception named [redacted]. I then asked the most 3 IMPORTANT Questions 1) How much is this in Office consultation with Dr. [redacted] going to cost.2) What will be my financial OBLIGATION for this visit!!3) Since I have a Co-Pay of $ 30- may I pay this now to your office.[redacted]'s answers are the following:Don't worry about the copay of $30.I have no idea of how much this is - DO NOT WORRY- we will bitt your INSURANCE COMPANY.They took me in - weighed me,took Blood pressure and Dr.[redacted] came in for a 10-12 minute visit and looked and my problem -offered her opinion-prescribed a pill and leftI received a Bil from the Doctors Billing office-$500 for office visit less $174.73 contracted write off BLUE CROSS owing $325.27My father called the Billing Dept.-spoke to Carla and she TOLD us: The preset Billing for a new patient is $ 500 set by the Doctor-She also told us-we have a legitimate GRIEF,A valid Consumer COMPLAINT,and that Orange County is an Expensive AREA. They already know that they must Do a Better JOB in their Billing practices Carla then told us to Send a Letter about a solution and not Happy about Non-Disclosure.My father then called Jamie who runs the Doctors office and after 10 minutes of explaining that their must be A Disclosure of a Financial Obligation when asked so there are no Surprises-Jamie then said " [redacted] did answer you- She said "she does not know"!I asked [redacted] 3 questions about the cost,copay and my obligation- and they don't know- but They will just Bill Blue Cross- Don't WORRY!!We have faxed a Letter to the Doctors office along with the Disclosure Policy of monies for this visit.According to the AMA -There is a fiduciary Duty to provide and DISCLOSE all financial OBLIGATIONS. I have all the documents that we have forwarded to the office.Jamie makes no sense in her argument !Desired Settlement: This visit was clearly a PROFESSIONAL OFFICE VISIT which Blue Cross told us and should have been billed a a CO-Pay of $30.There was no procedures,no physical Therapy and nothing done except for the Doctor to look,make an evaluation and prescribe a Pill.As we looked into this matter further- we have read over and over again "There is a Legal Law called"Duty to Disclose"!!This is a typical practice of over billing our Insurance Companies !!This was an Office visit of 15 minutes talk&45MIn.wait

Review: For the last two months since 10/3/14, I have been receiving unsolicited postal advertisements from UC Irvine Health. I have contacted them twice to remove my address from their mailing list, but they continue to ignore my requests and send me unsolicited postal advertisements to my address.Desired Settlement: Remove the following name and address from your postal mailing list and cease to rent or trade my contact information with any other organization.

Business

Response:

UCI confirmed the patient was removed from the list. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received treatment at UCI Medical Center on 4/7/2015. I was told by ER staff or financial services representative that the medi-cal number that I provided them showed a pending status in the system or something to that effect. Subsequently, I received bills from UCI Physician billing as well as UCI facility billing.The Physicians bill was a smooth transaction. They advised me to set up a payment plan and told when Medi-cal is active, Medi-cal will reimburse me for any payments that I have made. As a result, they set me up on a payment plan and I have been making monthly payments to them each month. Facility billing on the other hand has been a nightmare. I contacted them on 4/22. I spoke to [redacted]. I told him Medi-cal was pending and I would like to set up a payment plan in the interim and apply for financial assistance as the back of my bill states are my options if I am having trouble paying my medical bill. He told me that I was not eligible for a payment plan or for financial assistance as long as Medi-cal is pending. I have contacted billing numerous times over the past 6 months and the representatives which included [redacted], [redacted] etc all refused to establish a payment arrangement on my bill or allow me to apply for financial assistance as the back of my bill states. I asked for a supervisor, [redacted], to contact me. I left multiple messages for Ms. [redacted] with my cell phone number as a contact number and never received the courtesy of a reply. On 9/10, I spoke to [redacted]. He finally agreed to consider my request for financial assistance and reduced my bill to 508.75. However, he refused to set up a payment arrangement and demanded that I pay 508.75 by 9/30 which was in 20 days or my account would be sent to collections. This payment arrangement was unreasonable. I am a fulltime student and work only part time on call. My sole source of income is student loans. I am living on a fixed income, it is impossible for me to ,make such a payment to UCI on short noticeDesired Settlement: I would like UCI Medical facility billing to remove my bill from collection with California Business Bureau and allow me to set up a reasonable payment plan with the facility billing department. Facility bill have denied me a payment plan or the option to apply for financial assistance for 6 months stating I was ineligible as long as Medi-cal was pending. As of today, I am still waiting for a response from Medi-cal due to no fault of my own. I have no control over the processing of my paperwork by a 3rd party which is why I asked to make an arrangement while I awaited the outcome of my application. Had a payment arrangement been established on 4/22/15 when I initially called, my bill would be more than 50% paid off after 6 months. I, the consumer, should not be subjected to harassment by collectors or have my credit adversely effected after I made multiple honest attempts for months to establish a payment arrangement to pay my bill and was denied. Please right this wrong.

Business

Response:

Per the physicians' billing group:PRO FEE CHARGES: DOS 04/07/15, Total Charge $262.00. Patient called on July 30, 2015 and advised us that her Medi-Cal was still pending. We advised her that we could set up a Budget Plan with her while her Medi-Cal eligibility was pending. Patient agreed to $21.83 a month for 12 months. We explained to the patient that she would need to advise us once she receives notice from Medi-Cal as to whether she would be eligible or not with them. We also explained to her that if she was Medi-Cal eligibile that we would refund to her any payments that she had made to us once Medi-Cal pays on the claim. At this time the patient has made 2 payments and advised us on 10/06/15 she has mailed in her October payment. I did check on the Medi-Cal website today and found that the patient is still not showing eligible. Per facility billing:4/29/15 – Per [redacted]’s documentation, patient was given the number to Medi-Cal office to call for status on her application. 5/22/15 – Per [redacted]’s documentation, patient indicated will no longer wait for Medi-Cal due to taking too long and requested charity. Patient was advised we will need the Medi-Cal denial letter before we can offer charity, but able to offer uninsured discount. Patient became upset and was transferred to [redacted]. 5/22/15 - Per [redacted]’s documentation, patient was very upset yelling wanting to speak with supervisor, patient advised supervisor at lunch, patient given name and phone# and hung up. 7/16/15 – [redacted] left message for the patient with no response. 7/23/15 – Account referred to collection agency. 7/30/15 – Per [redacted]’s documentation, patient called stating her Medi-Cal case was pending. [redacted] advised patient to contact us once Medi-Cal approved. [redacted] contacted CBB to hold the account pending Medi-Cal approval/denial. Patient left message for supervisor. 7/31/15 – Patient’s call was return, unable to leave message just rings. 8/3/15 – Called patient again, unable to leave message. 9/10/15 – Per [redacted]’s documentation, patient requested a discount and promised to pay $508.75 by the end of September. (we don’t set up payment arrangement if the account is in collection) 10/6/15 – [redacted] released the hold from the collection agency due to no payment received as promised. 10/6/15 – Patient called upset stating she received a call from collection agency and requested to go over every note we documented per previous calls. Patient stated is upset due to a short time to pay for the balance. At this time the patient does not qualify for charity until she provide us with a copy of the Medi-Cal denial and the reason for denial. However, I can cancel the account from collections and set her up on payment arrangement. We will reach out to patient again to set up a payment plan. Thank you for referring this issue to us.

Review: For the last year since 11/29/13, I have been receiving unsolicited postal advertisements from UC Irvine Health. I have contacted them twice in the last year to remove my address from their mailing list, but they continue to ignore my requests and send me unsolicited postal advertisements to my address.Desired Settlement: Remove the following address from your postal mailing list.

Business

Response:

The patient has been removed from the mailing services.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My daughter is under the care of a UCI dermatologist at the Gottschalk Medical Plaza within the UCI group. I called to set up a required follow up appointment with our regular UCI doctor, but was directed to Dr. [redacted] due to availability and that only a few dermatologists within the group see children. I was not informed that the billing would be treated differently by going to see Dr. [redacted] at the UC Irvine Health Beckman Laser Institute & Medical Clinic. I was only informed that I would have to pay a facility charge. During the appointment, Dr. [redacted] noted that things were healing and no need to do anything. She said she could dip a Q-tip in liquid nitrogen and touch some of my daughters skin lesions. I was never informed that this application would be billed separately from the office visit as I would have declined. Afterwards, the assistant to the doctor poured the remaining nitrogen onto the floor for a "magic" trick with my children. I later received a bill for the amount of $227.00. I complained through the billing group but they were unwilling to reduce the charges after their brief review. I dispute this billing as I could have waited to see our normal UCI dermatologist within the same group, had I known the billing was going to be treated differently by simply going to another facility on the campus. I tried to connect with Dr. [redacted] directly but have been redirected on each attempt to the UCI Physicians Billing Group. I believe Dr. Kelly's office should review this issue and recognize that when patients are making appointments and are under the care of other UCI doctors, it is essential that they inform patients of billing charges upfront. I signed several financial papers at the visit none of which specifically outline how my visit would be treated. I asked all the right questions from both the operator that made my appointment and the receptionist at the Beckman Institute. I would like my charges eliminated to reflect their communication lapse.Desired Settlement: Statement eliminated: The billing for destruction of lesions involved Dr. [redacted] dipping a Q-tip into a Dixie cup of nitrogen and touching a few lesions, at which the remaining nitrogen was dumped on the floor by the doctor's assistant. I was not informed I would be charged for this. Dr. [redacted] mentioned that there would be no charges other than the office visit as the nitrogen application wasn't necessary but she would do it to make [redacted] feel better.

Business

Response:

Our physician has reviewed this complaint and agreed to adjust the charges. The complaint has been addresssed and the patient notified.

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Description: Clinics, Hospitals, Health & Medical - General

Address: 101 The City Dr #S, Orange, California, United States, 92868-3201

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