Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We are dismissing this claim based in good faith that the company will reimburses $as promised in their resolution Regards, [redacted]
*** ***,As you should remember the reason why the carpets were stained is because of the amount of dark liquids that came out of your appliance during your move because it was not serviced correctlyAfter the stains occurred, and directly after your phone call to tell us of the damage we
immediately sent a carpet cleaning company to your home to clean your carpetsFrom the pictures and information we received the carpets were cleaned satisfactorilyThis effort should indicate the level of concern that Able had over this issue.In addition to these efforts I would like to remind you that we also just settled your handling claims for over $4,Paying a $4,claim, and $for a cleaning company on a $move should also indicate the level of customer service we have and the responsibility for our mistakes we are willing to take.Asking us to pay $on a $security deposit claim on top of a $cleaning fee after all that has transpired seems excessive, especially after holding a Revdex.com complaint over our heads. Again, we do apologize for the damages incurred with your move, and hope you do see the many values that Able has in owning up to the damages we causedWe also hope you take some responsibility for the liquids left inside of your appliance for your move, and consider a more fair & reasonable offer for a settlement.Thank you
*** ***We are sorry that you have not accepted any responsibility for the situation that occurred, and see no values in the efforts that Able has made to satisfy the claims & issues experienced. Able will be sending you a settlement of an additional $to satisfy this complaint under the understanding that you acknowledge this issue is resolved to your satisfaction, and no further disputes will be made on your part.Please let us know how you would like to proceed.Thank you
[redacted] was receiving information directly from her [redacted] bank account that her funds would be
released immediately, while Able process
was with her [redacted].
Able had no control over her bank and credit card company interactions. Some history of this is as...
follows:4/22, [redacted] contacted our company a day after her spouse
[redacted] had provided and given authorization for a deposit and
pre-authorization for their upcoming move using his spouses [redacted] credit
card on 4/21. [redacted]’s complaint was
that she was on travel and the pre-authorization on her credit card had frozen
funds in which she needed for her travels.
After providing the details of her spouse instructions later that day [redacted] called and provided new credit card information and requested we release
the hold on [redacted] cards. 4/22 Able processed
the release for the pre-authorization. 4/23 [redacted] called to say her card still reflected a hold
on the pre-authorization, Able immediately called our processing center and was
also told at that time this was an [redacted] savings account and we would need to
contact her bank directly if she wanted
the release immediately. 4/23 [redacted] and Able had a conference call with her bank
and the release was processed that day. A refund for her deposit was issued as well at
8:24 that morning.4/23 [redacted] canceled her move and we were instructed to
refund [redacted]. 4/23 at 10:00 am [redacted] and Able contacted [redacted] bank and Able authorized the release on his credit
card, at that time [redacted] was told it would be up to 2 business days for the
release to take place. [redacted] did not
inquire as to why his spouse’s release was instant and his would take longer.
4/23 Able contacted [redacted] and [redacted]’s [redacted] merchant to inquire on both the refunds and the pre-authorization release to
[redacted]’s credit card. After speaking
with [redacted] representative #[redacted], we were told all transactions take up
to 2 business days.
We make every effort to avoid problems from happening, and we do apologize for any trouble we have caused. To explain Able's position as it pertains to your complaint please consider the following:- We did send a firm out to repair the walls, and door jams.- The damage to your couch could have been...
covered if you elected to purchase the proper valuation coverage. You elected to waive this, therefore it is not covered. This was also explained to you during your estimate, outlined in your order for service, and duriing the claims process.- This leaves us with your opinion of "leaving containers in the wrong locations." We do not feel that putting 28 containers in the wrong location accounts for 50% of the total move cost considering you moved into a single family home.As mentioned during the claims process, if you have a fair and reasonable offer you would like for us to consider, we would like to satisfy your complaint. Unfortunately, refunding you 50% of your entire move cost for 28 containers being put in the wrong location within your home is not what we would consider fair & reasonable. If there is something you would like to offer that meets this criteria, once again we would like to consider.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We are dismissing this claim based in good faith that the company will reimburses $600 as promised in their resolution.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes. You should have insurance to cover any damages you cause. You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms. The 28 containers had to be moved from the garage to the basement and vice versa. We also had to put our beds together. For this lack of moving items and not moving items this is worth 50% of the price I paid you. You did a horrible job and should never move a family household again. You need to make this right. Do the right thing. What if this was your family? What would you do?
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:1) Able's printed brochures promise carpet runners to be placed. Runners were NOT placed. IF runners were placed the stains would have been contained to the protective runner.2) The freezer was defrosted and thoroughly cleaned 1 week prior to the move.3) We purchased insurance to protect our belongings during the move. This was $700 ABOVE AND BEYOND the price of the move. Able did NOT pay a $4400 claim. As a result of damage incurred during the move $3400 is to be paid by the insurance company for the policy WE PURCHASED. $1000 is the deductible which is Able's responsibility for damage caused to our belongings by Able's movers. We are yet to receive the insurance settlement. 4) Before filing a complaint with the Revdex.com I placed multiple phone calls to Able which were not returned. I also sent an email stating that if we were unable to discuss this matter I would be placing a complaint. I allowed several weeks for you to respond before placing the complaint. 5) It is appreciated that carpet cleaners attempted to clean the stains. We did. Ot request the carpet cleaners. Able offered to send carpet cleaners. However, the stains remained. We provided Able signed copies from our real estate agent stating we were forced to release our $500 deposit due to the stains on the stairs and the sidewalks from Able movers.6) We were also forced to pay $100 for an extra day of rent as Able did not send the necessary trucks and manpower to move our belongings out the same day.7) We request reimbursement for $600. $500 for loss of our security deposit plus $100 for our extra day of rent.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]Considering that I challenged Able’s additional $175 of
charges on the date of service, July 20, 2016, Able has had 3 months to offer
the very simple remedy of refunding me for this amount. Rather than correct
their mistake and admit that they have tried charging me for services not
performed, they instead have spent their time spinning as many tales a possible
to shift the transgression onto my shoulders. If they had offered me the refund
3 months ago, I would have gladly taken it and moved on.
However, as I made clear in my initial Revdex.com complaint, they
have wasted my time for 3 months by failing to apply a remedy immediately. They are only now offering me this remedy
because they are finally facing consequences that matter to them. If they were
of the mind to truly correct this situation, they would have offered this remedy
three. months. ago. It really is that simple. I do not feel satisfied with this offer since
it fails to remedy the 3 months of wasted time. As such, I stand by my demand
that the amount be refunded in full.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We are dismissing this claim based in good faith that the company will reimburses $as promised in their resolution Regards, [redacted]
*** ***,As you should remember the reason why the carpets were stained is because of the amount of dark liquids that came out of your appliance during your move because it was not serviced correctlyAfter the stains occurred, and directly after your phone call to tell us of the damage we
immediately sent a carpet cleaning company to your home to clean your carpetsFrom the pictures and information we received the carpets were cleaned satisfactorilyThis effort should indicate the level of concern that Able had over this issue.In addition to these efforts I would like to remind you that we also just settled your handling claims for over $4,Paying a $4,claim, and $for a cleaning company on a $move should also indicate the level of customer service we have and the responsibility for our mistakes we are willing to take.Asking us to pay $on a $security deposit claim on top of a $cleaning fee after all that has transpired seems excessive, especially after holding a Revdex.com complaint over our heads. Again, we do apologize for the damages incurred with your move, and hope you do see the many values that Able has in owning up to the damages we causedWe also hope you take some responsibility for the liquids left inside of your appliance for your move, and consider a more fair & reasonable offer for a settlement.Thank you
*** ***We are sorry that you have not accepted any responsibility for the situation that occurred, and see no values in the efforts that Able has made to satisfy the claims & issues experienced. Able will be sending you a settlement of an additional $to satisfy this complaint under the understanding that you acknowledge this issue is resolved to your satisfaction, and no further disputes will be made on your part.Please let us know how you would like to proceed.Thank you
[redacted] was receiving information directly from her [redacted] bank account that her funds would be
released immediately, while Able process
was with her [redacted].
Able had no control over her bank and credit card company interactions. Some history of this is as...
follows:4/22, [redacted] contacted our company a day after her spouse
[redacted] had provided and given authorization for a deposit and
pre-authorization for their upcoming move using his spouses [redacted] credit
card on 4/21. [redacted]’s complaint was
that she was on travel and the pre-authorization on her credit card had frozen
funds in which she needed for her travels.
After providing the details of her spouse instructions later that day [redacted] called and provided new credit card information and requested we release
the hold on [redacted] cards. 4/22 Able processed
the release for the pre-authorization. 4/23 [redacted] called to say her card still reflected a hold
on the pre-authorization, Able immediately called our processing center and was
also told at that time this was an [redacted] savings account and we would need to
contact her bank directly if she wanted
the release immediately. 4/23 [redacted] and Able had a conference call with her bank
and the release was processed that day. A refund for her deposit was issued as well at
8:24 that morning.4/23 [redacted] canceled her move and we were instructed to
refund [redacted]. 4/23 at 10:00 am [redacted] and Able contacted [redacted] bank and Able authorized the release on his credit
card, at that time [redacted] was told it would be up to 2 business days for the
release to take place. [redacted] did not
inquire as to why his spouse’s release was instant and his would take longer.
4/23 Able contacted [redacted] and [redacted]’s [redacted] merchant to inquire on both the refunds and the pre-authorization release to
[redacted]’s credit card. After speaking
with [redacted] representative #[redacted], we were told all transactions take up
to 2 business days.
We make every effort to avoid problems from happening, and we do apologize for any trouble we have caused. To explain Able's position as it pertains to your complaint please consider the following:- We did send a firm out to repair the walls, and door jams.- The damage to your couch could have been...
covered if you elected to purchase the proper valuation coverage. You elected to waive this, therefore it is not covered. This was also explained to you during your estimate, outlined in your order for service, and duriing the claims process.- This leaves us with your opinion of "leaving containers in the wrong locations." We do not feel that putting 28 containers in the wrong location accounts for 50% of the total move cost considering you moved into a single family home.As mentioned during the claims process, if you have a fair and reasonable offer you would like for us to consider, we would like to satisfy your complaint. Unfortunately, refunding you 50% of your entire move cost for 28 containers being put in the wrong location within your home is not what we would consider fair & reasonable. If there is something you would like to offer that meets this criteria, once again we would like to consider.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We are dismissing this claim based in good faith that the company will reimburses $600 as promised in their resolution.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I don't think it's reasonable for you to ask people to buy insurance to cover your mistakes. You should have insurance to cover any damages you cause. You did not address your crews refusal to move the love seat and two arm chairs into the proper rooms. The 28 containers had to be moved from the garage to the basement and vice versa. We also had to put our beds together. For this lack of moving items and not moving items this is worth 50% of the price I paid you. You did a horrible job and should never move a family household again. You need to make this right. Do the right thing. What if this was your family? What would you do?
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:1) Able's printed brochures promise carpet runners to be placed. Runners were NOT placed. IF runners were placed the stains would have been contained to the protective runner.2) The freezer was defrosted and thoroughly cleaned 1 week prior to the move.3) We purchased insurance to protect our belongings during the move. This was $700 ABOVE AND BEYOND the price of the move. Able did NOT pay a $4400 claim. As a result of damage incurred during the move $3400 is to be paid by the insurance company for the policy WE PURCHASED. $1000 is the deductible which is Able's responsibility for damage caused to our belongings by Able's movers. We are yet to receive the insurance settlement. 4) Before filing a complaint with the Revdex.com I placed multiple phone calls to Able which were not returned. I also sent an email stating that if we were unable to discuss this matter I would be placing a complaint. I allowed several weeks for you to respond before placing the complaint. 5) It is appreciated that carpet cleaners attempted to clean the stains. We did. Ot request the carpet cleaners. Able offered to send carpet cleaners. However, the stains remained. We provided Able signed copies from our real estate agent stating we were forced to release our $500 deposit due to the stains on the stairs and the sidewalks from Able movers.6) We were also forced to pay $100 for an extra day of rent as Able did not send the necessary trucks and manpower to move our belongings out the same day.7) We request reimbursement for $600. $500 for loss of our security deposit plus $100 for our extra day of rent.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]Considering that I challenged Able’s additional $175 of
charges on the date of service, July 20, 2016, Able has had 3 months to offer
the very simple remedy of refunding me for this amount. Rather than correct
their mistake and admit that they have tried charging me for services not
performed, they instead have spent their time spinning as many tales a possible
to shift the transgression onto my shoulders. If they had offered me the refund
3 months ago, I would have gladly taken it and moved on.
However, as I made clear in my initial Revdex.com complaint, they
have wasted my time for 3 months by failing to apply a remedy immediately. They are only now offering me this remedy
because they are finally facing consequences that matter to them. If they were
of the mind to truly correct this situation, they would have offered this remedy
three. months. ago. It really is that simple. I do not feel satisfied with this offer since
it fails to remedy the 3 months of wasted time. As such, I stand by my demand
that the amount be refunded in full.
Regards,
[redacted]