Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Response:
After receiving Ms. [redacted] complaint today, a refund in the amount of $130 has been processed and a receipt sent to her. I called Ms. [redacted] to alert her to this and apologized for any inconvenience to her. She was appreciative of my call.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[1. I did not enroll in any class (online or otherwise) at the University of Louisville for the Spring 2015 semester. I will not accept any resolution that states this. 2. The ONLY contact I have had with the University of Louisville has been in the form of an phone call from [redacted] stating that the financial hold will be "lifted while the situation is being investigated." 3. I have received a copy of my transcripts which I ordered, paid for, and have received. While the transcript does not show the class, I still have not received any written documentation showing that this situation has been resolved regarding the $2,229 for which I was only notified through a 3rd party only. 4. As of October 6, 2015, I have received ZERO written, or otherwise, documentation regarding the resolution of this situation. I absolutely require written documentation directly from the University of Louisville, addressed to me, showing that the situation has been resolved with finality showing zero amount due as well as removal of the class.]
Regards,
[redacted]
[redacted]
[redacted]
[redacted] Thank you for forwarding the complaint from a student about not getting a refund when he missed a massage appointment at the UofL Health Promotion Office. We regret that...
the complainant had an issue accessing the building, but the Health Promotion Office website has clearly outlined policies for these pay-in-advance appointments. Since he had scheduled and paid for the appointment, thus preventing others from participating in this extremely popular program at that time, he is responsible for that appointment time slot. As the complainant noted, he did not miss the appointment due to illness or emergency. Nor did he call to ask for assistance with access to the building when he encountered difficulty, even though the Health Promotion Office phone number is on both front and back doors. Other people had come in and out of the front door/main entrance to the facility for their appointments that day and the rear entrance is marked by a sign that clearly directs students to the front door. This service has been provided for eight years and this is our first complaint of this type. Our office coordinator responded to the complainant’s email and several subsequent communications, including documentation of the no-refund policy that was included with his appointment. Thank you again for sharing this information and providing an opportunity to respond to the complaint. Sincerely,[redacted]
[redacted]Director, Health Promotion Wellbeing CentralUofL Campus Health ServicesStudent Services Annex Louisville KY 40292** [redacted] ** [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Response:
After receiving Ms. [redacted] complaint today, a refund in the amount of $130 has been processed and a receipt sent to her. I called Ms. [redacted] to alert her to this and apologized for any inconvenience to her. She was appreciative of my call.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[1. I did not enroll in any class (online or otherwise) at the University of Louisville for the Spring 2015 semester. I will not accept any resolution that states this. 2. The ONLY contact I have had with the University of Louisville has been in the form of an phone call from [redacted] stating that the financial hold will be "lifted while the situation is being investigated." 3. I have received a copy of my transcripts which I ordered, paid for, and have received. While the transcript does not show the class, I still have not received any written documentation showing that this situation has been resolved regarding the $2,229 for which I was only notified through a 3rd party only. 4. As of October 6, 2015, I have received ZERO written, or otherwise, documentation regarding the resolution of this situation. I absolutely require written documentation directly from the University of Louisville, addressed to me, showing that the situation has been resolved with finality showing zero amount due as well as removal of the class.]
Regards,
[redacted]
[redacted]
[redacted]
[redacted] Thank you for forwarding the complaint from a student about not getting a refund when he missed a massage appointment at the UofL Health Promotion Office. We regret that...
the complainant had an issue accessing the building, but the Health Promotion Office website has clearly outlined policies for these pay-in-advance appointments. Since he had scheduled and paid for the appointment, thus preventing others from participating in this extremely popular program at that time, he is responsible for that appointment time slot. As the complainant noted, he did not miss the appointment due to illness or emergency. Nor did he call to ask for assistance with access to the building when he encountered difficulty, even though the Health Promotion Office phone number is on both front and back doors. Other people had come in and out of the front door/main entrance to the facility for their appointments that day and the rear entrance is marked by a sign that clearly directs students to the front door. This service has been provided for eight years and this is our first complaint of this type. Our office coordinator responded to the complainant’s email and several subsequent communications, including documentation of the no-refund policy that was included with his appointment. Thank you again for sharing this information and providing an opportunity to respond to the complaint. Sincerely,[redacted]
[redacted]Director, Health Promotion Wellbeing CentralUofL Campus Health ServicesStudent Services Annex Louisville KY 40292** [redacted] ** [redacted]