University of Minnesota, Twin Cities

Hello,I spoke to [redacted] , the ticketing and events manager at Northrop Auditorium, after the John Legend concertI cannot offer an explanation as to why Ms [redacted] believed Sade was performingNonetheless, Ms [redacted] was able to confirm that Ms [redacted] 's ticket was used for the John Legend eventWe consider this matter resolved.Thank you.Cynthia ***Associate to the President

I am rejecting this response because:I have provided an explanation as to why I believed this performed would be at the venueI was told this by the ticketing agent, multiple timesAlso, I was told that I would not receive a refund BEFORE the concert, so I either had to attend the concert I paid $for, or I would lose my moneyI was not told by management that I could not go to the concert and receive a refundThe business, instead of choosing to have integrity and believe a customer's account, is choosing to lack integrity and reject all manner of best practices in customer serviceMy desire for the aforementioned resolution remains [redacted]

Hello,I spoke to [redacted], the ticketing and events manager at Northrop Auditorium, after the John Legend concert. I cannot offer an explanation as to why Ms. [redacted] believed Sade was performing. Nonetheless, Ms. [redacted] was able to confirm that Ms. [redacted]'s ticket was used for...

the John Legend event. We consider this matter resolved.Thank you.Cynthia [redacted]Associate to the President

I am rejecting this response because:I have provided an explanation as to why I believed this performed would be at the venue. I was told this by the ticketing agent, multiple times. Also, I was told that I would not receive a refund BEFORE the concert, so I either had to attend the concert I paid $100 for, or I would lose my money. I was not told by management that I could not go to the concert and receive a refund. The business, instead of choosing to have integrity and believe a customer's account, is choosing to lack integrity and reject all manner of best practices in customer service. My desire for the aforementioned resolution remains.  [redacted]