University of Penn Health System

June 24, 2016Dear *** ***,Thank you for providing me with the opportunity to review the concerns identified by *** ***.It is my understanding that *** *** sought emergency treatment on March 29, and is disputing the number of radiology services for which she was billedAs a result of
this inquiry, a review of her medical record was requested to determine if the correct charges were billed for the treatment she receivedThis review revealed that the patient was billed twice for a radiology service that was only performed onceA correction has been made to the patients account and the fee for the duplicate service was removedIn addition, a corrected claim was submitted to the patient’s insurer for processing.I regret that the individuals with whom *** *** previously spoke were unable to successfully address this matter and hope you will extend our apology for the delay she experienced in having her concerns addressed.Thank you for bringing this issue to our attentionI am sorry for any inconvenience experienced by *** *** and hope that I can be of further assistance if there are any additional questions or concerns.Sincerely,Lizann B.Manager