University of Pennsylvania Health System

October 17, 2014Dear [redacted] ***,Thank you for providing me with the opportunity to review the issue identified by [redacted] ***.It is my understanding that [redacted] is indicating that her account has been satisfied by an organization called [redacted] Although we have received some payments toward the outstanding balances, our records indicate a remaining patient responsibilityI will be happy to provide details of any payments received and how they were applied to the patient’s accountPlease provide me with details regarding the payment in question (total amount, check number, mailing address and date cleared) and I will gladly research this matter further.Sincerely,Lizans B Manager, PENN Billing Services

I am currently having the worst customer experience with the University of Penn Health Systems. I am being billed by PennCredit Corporation for an incorrect balance that I don't owe. I have been trying to get this issue resolved for months to no avail. I have been trying to pay the correct balance, and I continue to get the run around from the University of Penn Health System billing office. The numerous times that I have called in the account is being pulled from collections in order for me to be able to pay it, and I have been informed that it's being escalated multiple times and still no resolution. In the interim, my credit is being impacted because of an the University of Penn Health System created and that I have no control over. I have a follow up appointment this year at Penn Cardiology, but will be choosing a different provider based on this disappointing experience.

July 30, Dear *** ***,
Thank you for providing me with the opportunity to review the issue identified by *** ***A review of our records indicates that *** *** presented an insurance card that lists her co-pay responsibility for specialist services
as $and $for services provided by a primary care physicianAn on-line verification of the patient’s benefits also supports this informationSince the treatment of December 29, was provided by a specialist, the patient was required to pay her co-pay of $at the time services were rendered.A claim for these services was submitted to the patient’s insurer for processing and they have indicated a patient responsibility of $As this information is contrary to the information we have been provided, I have requested the insurer to review the manner in which this claim was processedIf the review upholds the original claim determination, I will be happy to initiate a refund to the patientThank you for bringing this issue to my attentionI hope that I can be of further assistance if you have any additional questions or concernsSincerely,
Lizann B
Manager

January 29, 2018Dear [redacted], Thank you for providing me with the Opportunity to review the issue identi?ed by[redacted].It is my understanding that [redacted] believes that he should have no financialresponsibility for the medical services provided to him on September 6, 2016.As a...

result of these concerns, I have reviewed his account. My research indicates that aclaim for the services provided was submitted to his health insurer for processing. Hisinsurance carrier issued payment of $242.40 and indicated the patient had a co-payresponsibility of $50.00. This coincides with his bene?t package which requires $50.00co-pay for outpatient hospital services. Although our review supports the patients?nancial responsibility, we have determined to waive the balance as a customer servicegesture.Thank you again for bringing this matter to our attention.Sincerely,Lizann B.Director, Patient Financial Services

October 17, 2014Dear [redacted],Thank you for providing me with the opportunity to review the issue identified by [redacted].It is my understanding that [redacted] is indicating that her account has been satisfied by an organization called [redacted]. Although we have...

received some payments toward the outstanding balances, our records indicate a remaining patient responsibility. I will be happy to provide details of any payments received and how they were applied to the patient’s account. Please provide me with details regarding the payment in question (total amount, check number, mailing address and date cleared) and I will gladly research this matter further.Sincerely,Lizans B
Manager, PENN Billing Services

July 30, 2015Dear [redacted],Thank you for providing me with the opportunity to review the issue identified by [redacted].A review of our records indicates that [redacted] presented an insurance card that lists her co-pay responsibility for specialist services as $50.00 and $30.00 for...

services provided by a primary care physician. An on-line verification of the patient’s benefits also supports this information. Since the treatment of December 29, 2014 was provided by a specialist, the patient was required to pay her co-pay of $50.00 at the time services were rendered.A claim for these services was submitted to the patient’s insurer for processing and they have indicated a patient responsibility of $30.00. As this information is contrary to the information we have been provided, I have requested the insurer to review the manner in which this claim was processed. If the review upholds the original claim determination, I will be happy to initiate a refund to the patient.Thank you for bringing this issue to my attention. I hope that I can be of further assistance if you have any additional questions or concerns.Sincerely,Lizann BManager

Review: After surgery, I never received a bill for charges after insurance. The hospital sent the matter directly to collection without contacting me AT ALL. We called and paid the bill over the phone and asked for a copy of the bill, which we never received. A couple of weeks later, the whole thing was repeated with a second bill. I still have not received a bill, itemized statement, or receipt for payment and I'm still getting collection calls. The surgery was in Dec 2014.Desired Settlement: I want a copy of my itemized statements and receipts, I want an apology, and I want this collection cleared from my credit history. I also want this never to happen to anyone again.

Review: [redacted] paid my bill in full. University of penn refuses to send me a bill showing where that money went. Instead they continue to turn me into collections. Their collection agencies harass me for money I do not owe. They also are calling my emergency contact looking for money. This number is only to be used if I am in the hospital.Desired Settlement: Get me out of collections and stop trying to pay on a debt that has been paid in full over a year ago.

Business

Response:

October 17, 2014Dear [redacted],Thank you for providing me with the opportunity to review the issue identified by [redacted].It is my understanding that [redacted] is indicating that her account has been satisfied by an organization called [redacted]. Although we have received some payments toward the outstanding balances, our records indicate a remaining patient responsibility. I will be happy to provide details of any payments received and how they were applied to the patient’s account. Please provide me with details regarding the payment in question (total amount, check number, mailing address and date cleared) and I will gladly research this matter further.Sincerely,Lizans BManager, PENN Billing Services

Review: I had a charity raise money for me to pay off university of Penn in full. This was xompleted august 2013. Penn has no records of where this money went. They told me this was my amoubt and it was sent in as payment in full. Now Penn turned me into collecrions and their collectiom agencies have used my emergency contact info to harass my emergency contact which is only supposed to be uses for emergency purposes only. This business is unsrupuulous and lost over 1000 dollars sent to them. I want them to stop harassing me and mark my bill as paid in full like it was paid in full august 2013.Desired Settlement: I want Penn to take me out of collections and mark my bill as paid in full. I want Revdex.com to investogate wherw the money went thTat was sent to univ of penn last year by my charity whp raised mjney for me whhen penb told me y bill will be paid in full. I wamt Penn punoshed for also using an unauthprized emergency contavt info to bill collect.