University of Pennsylvania Medical Center

January 27, 2017Dear *** ***,Thank you for providing me with the opportunity to review the concerns identified by *** ***.As a result of the information provided, I was able to locate the payment that was issued on May 26, and properly apply it toward the balance of August 11,
By way of explanation, the payments that are sent to P.OBox *** are electronically postedSince the remittance was not enclosed with the payment and the payment issued via check number *** did not reflect the correct account number, the payment was credited to another patient's accountPlease be assured that the necessary corrections have been made and this account currently reflects a zero balance.I regret that the individuals with whom *** *** previously spoke were unable to successfully address this matter and hope you will extend our apology for the delay she experienced in having her concerns addressed.Thank you again for bringing this issue to our attention.Sincerely,Lizann B.Director, Patient Financial Services