University of Rochester-Dept of Otolaryngology Reviews (3)
University of Rochester-Dept of Otolaryngology Rating
Address: 601 Elmwood Avenue Box 602, Rochester, New York, United States, 14642
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We can certainly understand how frustrating this was and is to Mr*** Normally there is a discount that is applied to a patient who is self pay Unfortunately, it appears that this step was missed at the time of entering the charges and for that we sincerely apologize I have contacted our billing office to make this adjustment which will reduce the bill by 50% At the time of appointment scheduling, Mr [redacted] should have been given a range for the self pay rates with the added verbiage of any additional testing or procedures will incur an additional charge We will review this with DrDeCicco’s office to ensure that misinformation is not given again Again, we do apologize for this experience and hope that Mr [redacted] would again consider our office should he require further services
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. It's nice to see that they acknowledge I was given incorrect information and not accurately told the proper charge for that days visitI was very specific as to what I do not accept some other charge than that whice I was told and even called back to reaffirm because I'm a cash out-of-pocket payerTo say your sorry and still expect an additional approxomate $is not right or fair whatsoeverThis Drshould simply abide by what was told to me and learn how to properly administer fees and service costssimply saying your sorry and then still overcharging the patient you improperly told fees to is not right and I am only willing to pay the agreed upon initially quopted cost for that days serviceAlso, it's not acceptable to attempt to try to act as though some sort of extra service was performedIt wasn't! Exactly what I asked to have this Drdo , was exactly what I experiencedNo additional work was done other than what I had specifically asked to have done. I will only agree to pay the original amount I was told I would be charged, and that is fair and just. Regards, *** ***
We can certainly understand how frustrating this was and is to Mr. [redacted]. Normally there is a discount that is applied to a patient who is self pay. Unfortunately, it appears that this step was missed at the time of entering the charges and for that we sincerely apologize. I have...
contacted our billing office to make this adjustment which will reduce the bill by 50%. At the time of appointment scheduling, Mr. [redacted] should have been given a range for the self pay rates with the added verbiage of any additional testing or procedures will incur an additional charge. We will review this with Dr. DeCicco’s office to ensure that misinformation is not given again. Again, we do apologize for this experience and hope that Mr. [redacted] would again consider our office should he require further services.