Dear Ms. [redacted]: My name is [redacted] and I am the Student Ombudsperson in the Office of the Vice President for Student Affairs at The University of Texas at San Antonio (UTSA). In my role, I also serve as the point of contact for complaints that are submitted to the Better Business...
Bureau concerning services provided by UTSA. In regard to your request to cease all future bank drafts from your bank account, I contacted Mr. [redacted], Director of Financial Services & University Bursar, at UTSA. His office received confirmation from HigherOne that your email requesting a cancellation of recurring payments from your back account was processed on April 27, 2017. In turn, no future payments will be deducted from your bank account. If you have any further questions pertaining to your cancellation request, please contact HigherOne at 1-[redacted]-[redacted]-[redacted]. Your tuition and fee balance at UTSA is $1,361.90, including a $50.00 balance due for a returned check from 2009. You also have two outstanding parking citations ($120.00 plus $45.00) totaling $165.00. You may make payments on your tuition and fee balance due through RowdyPay which is a comprehensive payment portal, but to pay for the 2009 returned check balance of $50.00, you will need to pay in person, or contact Fiscal Services at [redacted]-[redacted]-[redacted] to pay over the phone. You can access RowdyPay through the Automated Student Access Program (ASAP) at https://[redacted].edu. Once you log into ASAP, click on Fiscal Services and then click on RowdyPay. If you need assistance with accessing ASAP, please call ([redacted]-[redacted] for assistance or if you have additional questions pertaining to your account balance. You may pay for your two parking citations online via ASAP as well or in person at one of the Campus Services cashier locations at the Main Campus or Downtown Campus. Once you log into ASAP, click on Student Services and then click on Campus Services Parking Division. If you have questions regarding your citations, please call ([redacted]-[redacted] for assistance. Once your log into RowdyPay, you will be able to: view your account summary, make payments using your credit card (MasterCard, Discover, Visa and American Express), checking or saving accounts, view your payment history, schedule payments, store payment information and print statements. You can also make payments via your smartphone. Please see http://[redacted].pdf for additional information about RowdyPay. If you have additional questions or if you need further assistance, please contact me at ([redacted]-[redacted] or via email at [redacted]@utsa.edu. Sincerely,[redacted], Student Ombudsperson, The University of Texas at San Antonio
Dear Ms. [redacted]: My name is [redacted] and I am the Student Ombudsperson in the Office of the Vice President for Student Affairs at The University of Texas at San Antonio (UTSA). In my role, I also serve as the point of contact for complaints that are submitted to the Better Business...
Bureau concerning services provided by UTSA. In regard to your request to cease all future bank drafts from your bank account, I contacted Mr. [redacted], Director of Financial Services & University Bursar, at UTSA. His office received confirmation from HigherOne that your email requesting a cancellation of recurring payments from your back account was processed on April 27, 2017. In turn, no future payments will be deducted from your bank account. If you have any further questions pertaining to your cancellation request, please contact HigherOne at 1-[redacted]-[redacted]-[redacted]. Your tuition and fee balance at UTSA is $1,361.90, including a $50.00 balance due for a returned check from 2009. You also have two outstanding parking citations ($120.00 plus $45.00) totaling $165.00. You may make payments on your tuition and fee balance due through RowdyPay which is a comprehensive payment portal, but to pay for the 2009 returned check balance of $50.00, you will need to pay in person, or contact Fiscal Services at [redacted]-[redacted]-[redacted] to pay over the phone. You can access RowdyPay through the Automated Student Access Program (ASAP) at https://[redacted].edu. Once you log into ASAP, click on Fiscal Services and then click on RowdyPay. If you need assistance with accessing ASAP, please call ([redacted]-[redacted] for assistance or if you have additional questions pertaining to your account balance. You may pay for your two parking citations online via ASAP as well or in person at one of the Campus Services cashier locations at the Main Campus or Downtown Campus. Once you log into ASAP, click on Student Services and then click on Campus Services Parking Division. If you have questions regarding your citations, please call ([redacted]-[redacted] for assistance. Once your log into RowdyPay, you will be able to: view your account summary, make payments using your credit card (MasterCard, Discover, Visa and American Express), checking or saving accounts, view your payment history, schedule payments, store payment information and print statements. You can also make payments via your smartphone. Please see http://[redacted].pdf for additional information about RowdyPay. If you have additional questions or if you need further assistance, please contact me at ([redacted]-[redacted] or via email at [redacted]@utsa.edu. Sincerely,[redacted], Student Ombudsperson, The University of Texas at San Antonio