University Of Utah Hospitals & Clinics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The customer has spoken to our billing department on multiple occasions, as well as our customer service department yesterday This account has been thoroughly reviewed and the is no record of this payment Billing stands as is

This decision was based on a pattern of disruptive behavior Again, this decision is final and will not be reconsidered Thank you,

The customers accounts were thoroughly reviewed, and no adjustments will be made

Consumer has been given a 20% discount on 1/during a phone call with our billing department We do apologize that it required multiple phone calls to receive this answer, however we are reviewing this with the staff involved Additionally, our billing supervisor, Chris has left a message for the consumer to discuss the concerns in greater detail We apologize this visit failed to meet the expectations

Consumer is correct, this account was billed incorrectly We have removed the collections notice and have now billed to Workers Comp The tax refund will be returned to consumer

Complaint: ***
I am rejecting this response because: I was charged twice and that's where I stand on the issueI will not be going back to the U ER in the future and I'm considering finding care elsewhere away from University Health Care
Sincerely,
*** ***

Mr*** has been extensively communicated to over the past year. The decision given to him is the final answer of the institution. He is able to utilize the Emergency Room or Urgent Care for any emergent needs. Thank you,

Complaint: ***
I am rejecting this response because: We have not been able to speak with Chris about the matter. He left my wife a message and she returned his call but we have not heard back from him. Also a 20% discount is not adequate since as previous explained there was no way for us to know that it was going to be billed "out-of-network." When I made the appointment I had verified that the doctor was in network. No one ever told me that the labs were a separate cost and that they were not $as stated in the email I received from the doctor's office requesting the tests to be done before I went to my appointment. There was no reason "a reasonable person" would have known or should have know that I would be billed more then the $that e-mail stated it would be, nor that it would not be billed through the doctor who I had verified was "in-network". If the tests had been billed as an "in-network" doctor there would have been a contractual adjustment made between the hospital and our insurance company and our insurance company would have covered that by 80%. That is a huge difference between that and 20% off a $bill that I received for only the lab work. That is not the only issue we are dealing with in regards to this visit. Our insurance has received other bills in relation to this doctors visit, of which we have not received official bills from the University of Utah yet so we have not been able to address these other issues with them yet. All bills show a contractual adjust to them even though some of them still show as "out-of-network". The insurance was billed two times for the same office visit of which they billed one as "in-network" again for the doctor I verified was "in-network" and another bill for a test that was done the same day in that doctors office but was billed as "out-of-network." Again there is no way a reasonable person should have or could have known such billing practices would take place
Sincerely,
*** ***

I understand that the consumers spouse has discussed and resolved concerns with our billing department. Our apologies for the frustration

Our billing team has reached out to the consumer to advise of options available

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you are not stating why I cannot be seen and what medical information was used in the decision making process. Also why does my medical record have someone else's information in it?
Sincerely,
[redacted]

The customer has spoken to our billing department on multiple occasions, as well as our customer service department yesterday.  This account has been thoroughly reviewed and the is no record of this payment.  Billing stands as is.

Consumer has been given a 20% discount on 1/29 during a phone call with our billing department.  We do apologize that it required multiple phone calls to receive this answer, however we are reviewing this with the staff involved.  Additionally, our billing supervisor, Chris has left a...

message for the consumer to discuss the concerns in greater detail.  We apologize this visit failed to meet the expectations.

This decision was based on a pattern of disruptive behavior.  Again, this decision is final and will not be reconsidered.  Thank you,

The customers accounts were thoroughly reviewed, and no adjustments will be made.

The manager of Moran has called and spoken to this consumer to address the concerns listed. We apologize for the frustration. If you feel you have been discriminated against, you may file a complaint with our Office of Equal Opportunity, their phone is ###-###-####