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University Oral Surgery

1032 Medoc CT, Chesterfield, Missouri, United States, 63017-8315

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I am racing out on here due to my experience with ***, D.D.S. , I say Dr. *** in may were I had a bump on my bottom right side of the mouth he told me only way to get rid of it was threw surgery .. I agreed as he talked me threw it and the what the out come of my surgery would be . he told me once the procedure was done that I would have a scar on my lip which I was fine w a scar because eventually it would go away threw out time . I had my surgery on may 30th believe as soon as I came home I just had a felling his didn't look right 2 weeks later my stiches came off and I had a hug hole on my lip werre u can see my teeth threw . so I called and ask to be seen again for my follow up appointment . when I get to the follow up app he saw my lip and said that my muscles were to strong and it cause the stitches not to close the whole that was there . he then said I will re do it w no charge so we went from there . I came back to his office june 26 for the second time were he was to fix my whole in my mouth . after that was done 3 days later I call him after my swelling went down to explain to him that he did something wrong he told me to clam down and give it a couple of days because it was fresh I told him this IS not how it was suppose to be done HE SAID I AM LEAVING FOR VACATION I CAN T SEE U FOR 2 WEEKS I was patient and waited for him to come back and made my app to see him . When I had my follow up again on july 23rd I went to his office and right away he saw that I was missing my bottom right side lip . my mouth look ridiculous. I hav e been dealing w my lip since may and has put me threw a lot. I told him this was not done right at all . HE then said I cant help u any more u hae to go see a plastic surgeon to fix your lip . I said but I don't have money to be going to a plastic surgeon he said well IM NOT PAYING FOR IT as if nothing was his fault . If he was not sure about my lip and knowing it was going be so terribly done he should have never started so I am now stuck w a bad lip job which is causing me alot of problem and he just didn't care what so ever on what he did . the most ruddest doctor I have ever seen and gave no remorse that I have a messed up lip as in o well just deal with it .. I would never referee any one to Dr. *** ever again and his stuff in that office were beyond rude and not helpful at all ... and after DR. said he was not gona charge me the second time he sent me a bill home of $500 again for his mistake . I will not be paying this bill due to he said he would do it no-charge '

University Oral Surgery Response • Aug 07, 2018

The following is our response to the above filed complaint made by ***. We initially saw Ms. on May 3, 2018 for consultation of a lesion on her lower lip which was diagnosed as a mucocele or cyst. She was advised to have the lesion removed and was scheduled for in-office surgery on May 30. Surgery was performed under a local anesthetic and wound sutured closed. Patient was seen in the office on June 19th for follow up as her stitches had come apart. On June 26th under general anesthesia the wound was revised and resutured. On July 23rd patient revisited the office with a complaint that she did not like the way the scar looked. She was advised that any further revision of her scar would have to be done by a plastic surgeon. She was unhappy that we would not pay for her visit to a plastic surgeon and for surgery of her scar by same, patient is mistaken in her complaint that we charged her for her second surgery to fix the stitches. We did not. She was charged for her initial visit and for her first surgery ONLY. We have attached her ledger as documentation. Ms. still owes us the amount for her first visit and for her first surgery and we will not agree to the billing adjustment as she legitimately owes us for our services.

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Address: 1032 Medoc CT, Chesterfield, Missouri, United States, 63017-8315

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