University Park Inn & Suites Reviews (1)
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University Park Inn & Suites Rating
Description: Hotels
Address: 1111 Richards Blvd, Davis, California, United States, 95616-4715
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Review: We were billed for a day that we had cancelled.
After having had multiple problems with our reservations - wrong names, wrong dates etc., my sister in law cancelled the reservation for my mother in law because of health issues. According to Mr. [redacted] the manager it wasn't cancelled. He couldn't find specific info on the reservation and promised to get back to me. I called twice more and left messages but wsa never contacted again despite assurances by the desk staff that Mr. [redacted] was on the property and would contact me.Desired Settlement: The room charge of $119.84
Business
Response:
Initial Business Response
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@royalguesthotels.com
We have talked to MS. [redacted] several time about this, this was for NO SHOW charge on a guaranteed reservation. If it was cancelled please provide me with a cancellation number and we will be glad to refund the charge to her credit card. Upon checking my records we do not show a charge of $119.84 on her credit card. To track this we need the last four digit of the credit card that shows the charge. We are very sorry for the inconvenience this has caused to MS. [redacted]