Dear Representative of The Revdex.com Servicing Metropolitan New York, Thank you for your letter dated June ***, We have reviewed the issue and our findings are as follows: The patient saw the doctor on 515; this is the encounter in questionIt is important to note that this encounter was assigned its own unique account numberThe insurance carrier processed the claim and a balance of $dollars was left, which was the patient’s responsibilityUnfortunately, when the patient paid this bill online, the payment was forwarded to us with the unique account number from the date of service, leaving the $from the 11/*/date of service erroneously outstandingUnfortunately I found no record of any correspondence or phone calls to our officeOur protocols demand that all interaction with patients, regardless of whether it is a phone call, or correspondence, be notated in our billing systemIf the patient has the name of the person she spoke to, it would be helpful for us to ensure that the protocols are properly adhered toWe have correctly posted the payment in question, there is no balance, and no further action is required from the patientIf you need any further help with this issue, please let us know
I went to Doctor Hanson on This company charges for a co-paymentI paid $thru [redacted] on payment was cashed on This company sends me a bill every month for this co-paymentI called many times with no successI wrote a letter on included the payment from the bank with no success I am still receiving a statements that my balance is past dueI would like for this company to stop sending me a statements that my balance is due when I already paid this amountThank you
Dear Representative of The Revdex.com Servicing Metropolitan New York, Thank you for your letter dated June ***, We have reviewed the issue and our findings are as follows: The patient saw the doctor on 515; this is the encounter in questionIt is important to note that this encounter was assigned its own unique account numberThe insurance carrier processed the claim and a balance of $dollars was left, which was the patient’s responsibilityUnfortunately, when the patient paid this bill online, the payment was forwarded to us with the unique account number from the date of service, leaving the $from the 11/*/date of service erroneously outstandingUnfortunately I found no record of any correspondence or phone calls to our officeOur protocols demand that all interaction with patients, regardless of whether it is a phone call, or correspondence, be notated in our billing systemIf the patient has the name of the person she spoke to, it would be helpful for us to ensure that the protocols are properly adhered toWe have correctly posted the payment in question, there is no balance, and no further action is required from the patientIf you need any further help with this issue, please let us know
I went to Doctor Hanson on This company charges for a co-paymentI paid $thru [redacted] on payment was cashed on This company sends me a bill every month for this co-paymentI called many times with no successI wrote a letter on included the payment from the bank with no success I am still receiving a statements that my balance is past dueI would like for this company to stop sending me a statements that my balance is due when I already paid this amountThank you