University Place Apartments

Vehicle towing fees I have been having multiple problems with vehicle damages intentionally find by other residents
I am a resident at the University ApartmentsSince being here, I have been having multiple problems with my vehicles bring damage on property and towedI have spoke with the office multiple times about each issue but nothing has been done.Now my cars are being towed without any prior acknowledgement only explanation it's a new security company and a hang tag is neededI agreed to the hang with the acknowledgement with the office manager I need to get a license plate because of property theft along with vandalism on the propertyThe manager agreed but now it's a letter in my door stating I have until closing hours to get the tag but I work hectic hours so I'm not able to leave work

I am a resident since Each time I had an issue or concern and requested to speak with the manager, the assistant will tell me the Manger is in a meeting, on lunch, or unavailableI was told this everytime!!!!! I mean every single timeI got so frustrated that I tried to reach out too Cooperate but they kept telling me, this issue is based on management discretionThe moral of the story why does they have a Manager when she's NEVER, NEVER, NEVER available for the residents The management at University Place is a joke

Deposit refund has not been returned
I lived at University Place since My experience was great until it came the time for me to move out First of the Property Manager *** was extremely unprofessional on so many levels Without checking facts she assumed I was breaking my lease From that moment I felt she targeted me
and made every encounter a combative situation We lived at University Place from September until March of During this time we never received carpet cleaning or any touch up painting At the time of move out, *** insisted on charging for paint All leases allow room for wear and tear I went as far as having a carpet company clean the carpet at my move out time Which is something no one really does
*** charged just about all my deposit to unrealistic fees Not only did she do that but she never provided any paper work indicating the prices nor reasons for all the extra charges
I wasn't even asked for a forwarding address, she

We have not received any correspondence from the complainant. Once we receive written communication from a former tenant, an acknowledgment letter is sent right away. Had we received a dispute, she would have been sent the aforementioned letter. For clarification, all residents are sent...

notification that all communication must be done in writing so that no information is misconstrued. We apologize if the resident’s do not agree with our business practices but we do have them for a reason.This account was billed pet fees as the complainant was seen walking a dog on property. Please see the leasing agent’s written statement regarding the animal in this unit.  Per paragraph six of the Texas Apartment Association Lease Contract, the resident will pay $100.00 per animal for violation of paragraph twenty-seven. Paragraph twenty-seven also states the resident will be responsible for defleaing, deodorizing and shampooing the carpet if an animal has been in the unit for any amount of time.Please review the complainants Inventory and Condition form. It is not indicated on there that the blinds were broken. The pictures taken by on-site management clearly show the blinds being broken. She is responsible for the replacement of the blinds.As for her work orders, she reported a malfunction with the refrigerator/freezer on 8/24/15. Parts were replaced and the work order was closed on 8/25/15. Another work order was placed on 8/28/15, for just the freezer. Maintenance defrosted the freezer, as there was a large build up of ice in it, to see if it would take care of the issue. On 9/2/15, the resident notified the office that the problem was still occurring so a new unit was provided to the resident. This was a span of less than two weeks and not the three months the complainant is claiming. The complainant claims her ceiling was leaking and nobody came to look at it, however, she reported it to the office on 9/15/15, and maintenance came out to find the A/C unit, located in the restroom, was leaking.  The issue was addressed and completed on 9/17/15.Per on-site management, the complainant never reported any issues with rodents. The manager states, “When a resident calls about a pest issue it goes into a book that the pest control tech uses.  He then makes comments or puts the day he treated the unit.  This is state law for him to have on site.  The downstairs apartment had a rodent and reported it and it was taken care of but not 140#.” Management cannot address an issue that is not reported to them.The complainant turned her keys in on 6/30/16, after the manager and assistant manager were gone for the day. Leasing agents are not allowed to walk the units with residents so she was asked to schedule a time to come back the next day so that the unit could be walked with management. She never scheduled and never came in the next day. We do not refuse to walk units with residents. This property has 305 units so management does have to schedule appointments for move-out inspections. All residents are made aware of move-out cleaning requirements and cost of cleaning at move in. They are provided a Resident Handbook and Community Policy book as well as a separate copy of the charges, which they sign for both.  We believe this account was charged fairly and according to the Lease Contract and its addendums.Regards, [redacted] Collections Manager/Complaint Specialist