University Place Radiator

I have taken my vehicle here for over twenty-five years. The original owners were wonderful people who graciously served the public with a smile. But now, the place has gone down hill. I used to love this place, BUT NEVER AGAIN! I am DONE! The woman out front is despicable. I will NOT reward this kind of behavior with my business, any more. I am officially changing locations, starting today, to a business that is walking distance from this repetitively rude, and disrespectful woman. Friends of mine are very happy at the other place, and are treated with a measure of professionalism that does not rudely dehumanize, or degrade their customers. Plus, their prices are more than half the cost of what this woman charges, for the same work. Bye!

Complaint: [redacted] I am rejecting this response because:it's completely untrue! I took my jeep to University Place Radiator on March 26th to look for a noise problemThey told me I needed to replace the rear differentialUniversity Place radiator BOUGHT the used part from the junkyard not meThey billed me for the used partThey should have known it was defective upon installation but installed it anyways knowing there is a leaking sealThe junkyard subsequently sent the wrong part so there was a delay in repairing the jeep I picked up the jeep from University Place radiator on April 8th and drove it home, I knew right away it wasn't fixed as the noise was still present I returned the following Monday the 11th to have University Place radiator check the installation of the rear differentialThey take it back to check and inform that the struts are badI left and the jeep was still making noise and at that point I decide to take it to another shop to get a second opinion [redacted] repair test drove the jeep and pinpointed a loose bolt (RH lower control arm connection at differencial) the bolt was not properly torqued causing the control arm to shift and bang when the drivetrain was loaded and unloaded [redacted] properly tightened the bolt and verified the noise is no longer present on their final test drive [redacted] also note that the jeep DOES need struts due to wear and tear & leakage BUT this is NOT causing any excessive noiseFurthermore they noticed the rear differential seal appears to be leaking already When I returned to University Place radiator to show them the written inspection I had from [redacted] they read it and just shrugged it offTold me I would have to pay for the leaking seal on the rear differentialUniversity Place charged me for the used differential and installed it for another dollarsThey say it's not covered under a warranty because it was used, BUT they installed a defective used rear differential They DID NOT check their work the second time I brougt it back, they just looked for a new problem insteadSincerely, [redacted]

Again this customer arranged for the rear end to be delivered from the wrecking yardWe accepted therear end and installed in her vehicleWe paid the wrecking yard company for the rear end with thedeposit the customer left for it, as the customer had arranged for the purchase and delivery thru thewrecking yard companyWe cannot and do not warrant used partsThese are the factsThe struts inthe front are obviously nothing to do with usIf she wants her used part repaired we are happy to dothat but we have to charge the customer for that service Sincerey,Charlotte T***Owner/ Vice President