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University Psychology Center

6201 Greenbelt Rd Ste U18, Berwyn Heights, Maryland, United States, 20740-2361

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I was referred to the University Psychology Center for a psyche evaluation needed for a medical procedure. I arrived at the facility and checked in, I presented both of my insurance cards and my photo I.D. Upon completion of the appointment I was informed that I needed to pay my primary insurance copay. I questioned this because I have secondary insurance that has always covered my copays in the past. I was told that because each insurance has a copay listed the office requires that the patient pay the highest copay in advance. I questioned the practice because this does not follow the normal "COB Billing Practice" but they still insisted that I pay. I asked if they would be filing to my secondary or would I be responsible for filing the claim. I was told that the office would file the claim and I would be refunded my payment once both payers processed the claim. My primary paid the claim 3 weeks after my date of service however, the office did not file with my secondary, they instead applied the payment that was collected from me and closed out the claim. I called the office and requested that the claim be forwarded to my secondary for processing. The claim was paid by my secondary and still I was not refunded my copay. Each time I call the office to inquire about my refund I am given a new excuse as to why my refund has not been issued. I was seen at this office on 9/16/2019 and as of today 1/2/2020 I am still trying to get the office to refund me my payment. My concern is that if the office is getting paid by the patient's insurance and also keeping the patient's payments this is a serious case of insurance fraud.

University Psychology Center Response • Jan 23, 2020

Date: Tue, Jan 21, 2020 at 5:19 PMSubject: Complaint ID To Whom It May Concern: This email is submitted as a follow-up to complaint ID# *** by P.R. regarding monies owed back to her following payment for date of service on 9/16/19. In review of her account, monies in the amount of $45 are due back to her following proper coverage of both primary insurance and secondary co-insurance. We apologize for any inconvenience this has occurred and will be issuing a check to this patient in the amount of $45 immediately which should be received within 10-business days. Respectfully,
Bryce *. H, LCSW-C

Customer Response • Jan 25, 2020

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I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

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Address: 6201 Greenbelt Rd Ste U18, Berwyn Heights, Maryland, United States, 20740-2361

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