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University services

2800 Black Lake Pl, Philadelphia, Pennsylvania, United States, 19154-1024

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I recently applied for a job and they made me do two drug samples. There was some issues with documentation and with the COVID 19 scammers have been targeting people. In a span of three weeks I received several phone calls from MROs. Some hesitated giving me they’re name or wouldn’t identify themselves. So I got a hold of Disa/ university services and I was answered by the most unprofessional employee ever. I told her my story about the botched paperwork at the labs and she kept saying and?....and?.. She told me that our business was taken care of so why am I calling. I told her I was just checking if my samples were at their facility and my concern for the safety of my information . Also a Dr. C an MD is associated of this company when he called me to read my results it was from an unknown number so I asked for his name and he wouldn’t give it to me but kept asking me for mine. So after he identified himself he read my results and that’s. I apologize in advance if this message is confusing but I had a terrible experience with Disa Global solutions and their staff. They made me feel uncomfortable and just overall bad experience.

University services Response • Apr 20, 2020

April 17, 2020

Dear ***,

I am writing this letter in response to Complaint ID. Please accept this notification as confirmation that we received the complaint and we have reached out to the individual who filed the complaint for additional details.

Our goal is to provide the highest level of customer service to all callers. Please be assured that we will promptly address any issues regarding customer service. Federal regulations prevent us from providing any additional comments regarding this matter.

Thank you for bringing these concerns to our attention. We will ensure they are addressed appropriately.

Best regards, Lynn C.

Director of Medical Review Services

I recently applied for a job and they made me do two drug samples. There was some issues with documentation and with the COVID 19 scammers have been targeting people. In a span of three weeks I received several phone calls from MROs. Some hesitated giving me they’re name or wouldn’t identify themselves. So I got a hold of Disa/ university services and I was answered by the most unprofessional employee ever. I told her my story about the botched paperwork at the labs and she kept saying and?....and?.. She told me that our business was taken care of so why am I calling. I told her I was just checking if my samples were at their facility and my concern for the safety of my information . Also a Dr. C an MD is associated of this company when he called me to read my results it was from an unknown number so I asked for his name and he wouldn’t give it to me but kept asking me for mine. So after he identified himself he read my results and that’s. I apologize in advance if this message is confusing but I had a terrible experience with Disa Global solutions and their staff. They made me feel uncomfortable and just overall bad experience.

University services Response • Apr 20, 2020

April 17, 2020

Dear ***,

I am writing this letter in response to Complaint ID. Please accept this notification as confirmation that we received the complaint and we have reached out to the individual who filed the complaint for additional details.

Our goal is to provide the highest level of customer service to all callers. Please be assured that we will promptly address any issues regarding customer service. Federal regulations prevent us from providing any additional comments regarding this matter.

Thank you for bringing these concerns to our attention. We will ensure they are addressed appropriately.

Best regards, Lynn C.

Director of Medical Review Services

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Address: 2800 Black Lake Pl, Philadelphia, Pennsylvania, United States, 19154-1024

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