University Square Apartments

The day Mr. [redacted], came in to put deposit on the apartment #**, his father was with him and was very disproving of the fact his son was charged for not cleaning the apartment he had move out of #**. He was very belligerent and was already threatening us with the Revdex.com. I told Mr, [redacted] that if...

he was that upset about the charges, he should find somewhere else for his son to live. But the son wanted to live here. The apartment was not left in the best shape and he did leave a couple of items for us to trash out. The father told us then, he was going to report us, If we charged his son anything. His son came into my office and apologized for the behavior of his father. The apartment, #**, was walked with Mr. [redacted]'s son on the 31" of May. There were a couple things pointed out to him that needed attention. This Is when his father called and said he was reporting us to the Revdex.com. The second time Mr. [redacted] came in, we were busy and could not just drop everything to run to his apartment. Had he wanted to wait, we would have reinspected. The son came In and turned his keys in and said he was the only one cleaning and was just leaving it as is. Later his roommates mother called and ask the asst. manager when the deposit would be returned. When the asst. manager told her we had up to 30 days, she got upset and said they were waiting to see what factious charges we would come up with to keep the deposit. I walked the apartment on 6/3/** and the only thing I found was the ceiling fan in the guest bedroom was not cleaned and the guest bath commode has a ring In it, also from not being cleaned. The cleaning charge will be $15.00. Plus the adrnin fee and final utility bill. If all keys and stickers were turned In, that will be it, Regards, [redacted] Community Director University Square Apartments [redacted] Kingsville, Texas 78363 [redacted] ph [redacted] fax

Complaint: [redacted]
I am rejecting this response because: The University Square apartment manager is dishonest in her representation of the facts, she had no intention of re-inspecting the room no matter how much time we were willing to wait. She stated that they do not re-inspect rooms, and they want to hold the students to a higher standard of cleanliness than they hold themselves. An inspection of their records and of the apartment complex itself will be self evident and enough to incriminate them and substantiate my claims. I did tell her that I would report them to the Revdex.com but it doesn't seem to bother them, they continue their predatory business practices thinking that no one will take notice or be persistent will their claim.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My son clearly stated to me that they told him they would not re-inspect the room due to lack of time, and not so politely by the way. The management failed to plan to have enough staff to cope with the amount of students leaving at the end of the school year through incompetence or by design, this is a bi annual event that they should make reasonable preparations for. Students can't wait days to turn in a room if the lease is up, the inspections need to be conducted in a timely manner and by not doing so the students don't have a place to stay and wait until the management decides to make time at a later date. This happen to him last year also, it is a pattern they follow in effect steal the deposit from students.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The apartment was clean when I moved out.  The carpets were vacuumed.  The floors were swept and mopped.  The entire apartment had been dusted.  Every surface in the kitchen and bathroom had been scrubbed with bleach  Nothing was damaged.Attached is a picture of what the apartment looked like when I moved IN.  It also had a severe infestation of roaches.  Neither problem was ever fixed by the apartment.
Regards,
[redacted]