University Tire & Auto Center, Inc.

Revdex.com Representative,
*** *** was in one of our stores on February 19th of this year for
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an alignment and at that time stated that his car was shaking at highway
speedsIt was at that time that one of our Service Advisors informed ***
*** that his tires were not in good shape and would need to get tiresWhen
we did the alignment on the first visit we noticed that there was no adjustment
able to be made via factory provisions on the rear of the vehicle, there are
many different vehicles that do not allow for rear adjustmentWe only charged
*** *** for a front end
alignment on his first visit and at a reduced price since he was having to
spend extra money on tiresOur regular price on a front end alignment is
$On his first visit to our store we also had to drill and replace wheel
studs on his vehicle as they were hard to get off at that timeI have***
a copy of *** *** invoice to show our billingIn June when *** ***
returned and we knew what was going on we put another new tire on his vehicle
at our expense and also refunded the cost of the alignment to himIt was only
at this time that we had reason to question what was going on with the rear of
the vehicleWhen we started doing some online research and checking different
forums we came across many complaints online from *** *** owners about
rear tire wearFrom everything that we have been able to find out the only fix
is to replace the rear control armsWe were in contact with *** *** all
along since the second visit up to and including minutes prior to his filing
a complaint with the Revdex.comWe spoke to him minutes prior to him filing his
complaint and let him know what we had found out so far and what we were still
waiting onWe are very sorry that *** *** has had to go through all of
this however once we knew what the problem was we have been on top of it from
then onWe have not spoken to *** *** since his filing with the Revdex.com as now
it should run through you
Here is what we are willing to do for *** ***:
The parts for the car are available from *** within 3-
business days
If *** *** pays for the cost of the parts University
Tire will install the parts at our own expense, free of charge to *** ***
University Tire will also replace the rear tires again at our own expense,
free of charge to *** ***We would want to wait until the repairs are done
to replace the tires again
We feel that this is a fair solution for *** *** as
University Tire did not cause the rear of the vehicle to be as it is
University Tire prides itself on its service and at no time
do we ever set out to be deceptiveAgain, we are sorry that *** *** has
had to go through all of thisHopefully he can see that we do care about our customers
and their vehicles
*** ***
*** ***
University Tire and Auto Center Inc

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and mailed a copy of the invoice they requested I also requested they refund my credit card or mail a check to my business addressI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

One thing I left out of the email that I sent earlier.The technician that rebalanced the tires in Orange had stated to me that it looked like they had put bags of beads in each tire and had inner rim weights on them as wellThe tires should balance out at zero, he informed me then that one tire balanced out at and one balanced out at Did not say anything about the other 2.Thanks*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see the *** photo showing the wheel that the University Tire serviced Only one lugnut is missing while the other three wheels have had all five lugnuts for the past years since I replaced the tires to all season ones The lugnut simply should not fall apart unless there was an improper service
I have no interest in making money off this I simply want the University Tire admit that they did an inadequate service and pay for all the associated costs to make this right Upon checking a few auto repair places and parts stores, (which consumed a great deal of my time) I was even more assured that this does not ordinarily happen as they told me that they dont even bother to carry the lugnuts as no one buys them individually
I believe I already explained for the time gap I think it is a waste of time to talk about other reasons as if something has happened to my car It has been garaged just fine while unattended when I was abroad And it is just unreasonable to think I did it for the sake of few extra bucks and to think someone decided to steal one out of lugnuts
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com Representative, This is in response to case #*** We can assure you that providing great customer service is of the utmost importance to University Tire
and that we feel saddened when a customer feels we didn’t live up to the level of customer service they expectMr*** was in our store on the 19th to have his vehicle checked for charging issuesWe have spoken with the store and also have a copy of Mr***s invoiceOur manager of the store that Mr*** went to was actually the person to check Mr*** in when he arrivedOur manager says that he told Mr*** there would be a half hour diagnostics and that he lowered it from hour to the half hour to determine the exact cause of what issues the vehicle was havingWe also do have a pretty sizeable menu board in the store hanging on the wall which outlines our rates and servicesWe do not require our customers to sign off on charges before we do work, we go by their verbal commitment and approvalAs with any business that is in diagnostics and repair, we charge to diagnose issues with vehiclesWe have technicians that we have to pay to do the diagnostic work as well as costs associated with each particular bay in the shopThe vehicle issue was diagnosed and an estimate was given to Mr*** on the cost of the parts and labor to remove and replace the Alternator and Mr*** declined to have the repair doneOur manager was also there when Mr*** was checked out and there was no complaint at that time of any chargesWe double checked with all personnel at the store and they claim not to have heard from Mr*** on the 23rd as stated in the complaintWe looked at our call logs for the corporate office and found no call received from Mr*** at this office on the 23rd eitherWith all of this being said it was a first time visit to our facilities by Mr*** and we would like to congratulate him on his winning of the Sunrise Stumper $University Tire & Auto gift card which brought him to our store and which he used to pay for this transactionWe would like the opportunity to try and earn Mr*** as a customer and therefore we are ready to refund Mr***s diagnostics charges back onto the same means as which he paid for his transactionWe will refund Mr*** $** on a University Tire & Auto gift card and $1*** cash which makes Mr*** wholeAll Mr*** needs to do is contact us at our corporate office and allow us a couple days to get the credit ranOur office phone number is *** Chuck S*** General Manager University Tire and Auto Center Inc

Revdex.com, University Tire takes customer service very serious and I apologize for the time in respondingWith the holidays and vacations scheduled around the holidays it took a little longer to be able to speak with all parties involvedI have looked over all of our service records
for this customer and have also gotten with all employees within our company involved with the visitsIt is our determination that the issue could have been caused by our technicianWe are fully prepared to refund the customer the amount they have requested but would require a copy of the invoice from the other shop that did the repairs to look over firstI am however saddened that the customer did not give us the chance to make anything right by them prior to filing with the Revdex.comIf the customer would have called us about an issue we would most certainly have addressed it with the highest importance What we need from the customer is a copy of the invoice from the other shopOnce we have that then we would need to speak with the customer as to how they would like to be refunded.*** ***
*** ***
*** ***
***?

RE: #*** In looking into Miss *** visit to our store and speaking with all of the employees involved it became evident that what was done to the vehicle and what the vehicle needed may not have been clearly conveyedSince customer
service is very important to University Tire, the manager was instructed to refund the full purchase amount of $to Miss *** and this refund was done on February 12thI do have invoice and refund copies should the Revdex.com desire to have those copiesWe have also used this as a training for the sales staff so they can see the importance of clearly outlining for a customer the needs of the vehicle and the costs associated with those needed repairsWe apologize for any and all misunderstanding and hope Miss *** feels she can trust that University Tire takes customer service very seriously. *** ***Director of Sales & Operations

Revdex.com,
Customer service and care of their
vehicle is very important to University TireAs far as I can tell this
complaint is the first time that we have been made aware that there was any possible
problem with the vehicle service that was performedThe customer did come into
our *** ***
*** *** on July 15th to get tireI have
included both the original work order and also the final invoice from that
visitIt is hard to tell at this point months later what has happened that
would lead to a lugnut being missing from the vehicleWith that being said, we
will need a little more information from the customer: Year, Make and Model of
vehicleA picture of what exactly the problem is so that we can make sure that
we are both talking about the same partOnce we can get this information we
can better come to a resolution for the customerWe are extremely saddened when
any of our customers have an issue with their vehicle especially when we have
worked on them in the previous monthsWe eagerly await the additional
information so that we can help the customer resolve their issue
Regards,

Revdex.com Representative, This is
in response to case #***. I apologize
first off for the delay in responding as I have been out of the officeI have
done
a complete customer history check and have also spoken to the Manager and
Assistant Manager of this store as well as my Director of Retail OperationsOn
June 14, Mr*** brought his vehicle in and stated that he could feel
the clutch slipping and at this time it was noted that the parking brake was
not holdingOn that visit an estimate was presented to Mr*** for an oil
change, state inspection, front brake service, rear transmission mount and
labor to replace, parking brake cables, a clutch and tireMr***
declined to have any of the services done so there was no charge to him on that
visitOn January 30, was the next time that this vehicle was brought back
into our shop and at this time purchased tires and had the power steering
belt adjustedThen on May 13, the vehicle was back into our shop for an
oil change and a note was put to check clutch problemAt this time Mr
*** was given an estimate for rear brake service, rear parking brake
cable as had just been replaced by someone as it was new, a battery hold
down, alternator / power steering and ac belts and the labor to replace and
also a complete clutch replacement and refinishing of the headlights as they
have started to fogThe manager of the store went over the estimate with Mr
*** and told him that to be sure if it was the clutch or the transmission
we would first have to get the unit out of the carHe was presented with an
estimate on the clutch so that he could make an educated decision based on some
sort of costWe failed to mention to Mr*** that there would be any diagnostic
fee and when Mr*** questioned that we did take that off the bill and
this trip to our store did not have any cost to it as Mr*** declined to
have any services doneUniversity Tire takes customer service very seriously
and we also take the care of our customer’s vehicle investment very seriously
All of our technicians are to do a complete check up on the vehicles that come
into our shops to be able to alert our customers on items that need to be
addressed prior to them breaking and leaving our customers stranded without a
vehicleSince Mr*** was notified of his parking brake cables and an
estimate was presented on them back in June of I would have to say that we
did not break the cables and that they wore out as they are a wear out item
over timeI am saddened that Mr*** does not feel that our customer
service was up to the level it should be and can assure you that we
continuously do training for all of our staff in that areaI can tell you that
the first notice that I had of Mr*** not being happy and or having any
sort of complaint was when I got the notice from the Revdex.comIn closing I would like to address each of Mr***’s
complaints:“I went in for front tire replacements, was quoted a price less than what I really paid.I cannot say that this did not happen, just as I cannot say that it was the same tire sold as was quotedI can say that our managers have the authority to make it right with the customer at the point of sale if this were to happenThis sale was made months ago so there was no recollection of any discrepancy in the priceIf so we sincerely apologize as that is not how University Tire goes to market“Come to find out they broke my parking brake cable in the process”The front tire purchase was made in January of There was an estimate from June of where we presented Mr*** with needing parking brake cables, which are on the rear of the vehicle not the front where we put the new tiresNot being able to diagnose the issue with the vehicleWe pinpointed the issue to of things, either a clutch or the transmissionTo diagnose it further meant getting the unit out of the vehicle which would mean a commitment to fixing itThis is why an estimate was given so that Mr*** would have a figure to go on to make that decision.“They also wanted to bill me for services I didn’t need”These are items that we see when looking a vehicle over as a checkup that the customer can decide they either want to fix or notThey are not necessarily items that are broke at the moment but would eventually break as did the rear parking brake cablesIt allows the customer to know exactly what the state of their vehicle needs are so they don’t get blindsidedIt allows the customer the opportunity to maintain the vehicle along the way instead of having the bigger repair bills when they break.$Diagnoses chargeWhen Mr*** said he was not informed of the charge it was taken off the billMr*** was never charged anything for that visit.As I stated earlier, customer service is very important to
University Tire and any time a customer feels they have not gotten the level of
service they feel they should then we have failed and for that I am sorryI
hope my explanations on each of these items help you further understand
University Tire and why we do a vehicle checkup when they come into one of our
stores.I do have all the customer invoice and estimate copies if
you would like them please let me know and I can forward them to you

Revdex.com Representative,
This is in response to case #***
*** *** first visit into one of our stores was on March 25th where she got an oil change on her vehicleIt was at this time that we noticed some
items on the vehicle that needed repairThe windshield was
cracked, the Transmission pan seal was leaking, the lower motor mount needed to be replaced and all tires were getting close to needing replaced so we recommended them. On April 26th the customer came in for us to replace the Transmission pan seal and to replace the lower motor mount which we didAt this time the customer asked us to check for a noise while braking and turning. On May 16th the customer came in and asked us to give her a quote on what it would cost for us to replace the headlamp switch which we did, however customer did not have us fix itOn August 25th the customer brought the vehicle to us because it was overheatingA couple days later the customer authorized us to make the repair which was a thermostat and coolant sensor and at the same time to do a coolant exchange which we didAt no time through any of these visits was there a full under shield on the carThe part of the shield that was the grinding noise was the smaller part of the shield that had apparently been hit by something on the road that pushed it up and lodged it against a belt pulleyWe did pull that piece back down and secured it as best we could since there was no main cover that it usually attaches toWe did
degrease the engine and put dye in to see if we could figure out where the leaks the customer has are coming from but all at no cost to the customerIt was at this time that we noticed the top motor mount needed to be replaced and that the main leakage is coming from the oil pan gasket and the oil pressure switchWe did tell the customer that we put duct tape on the coolant reservoir bottle to keep out contaminants because we had to order the cap overnightThe customer was told we would have the cap in the next day and said she was fine with that but has never come back to get itWe do still have it sitting in the storeThe manager of this store has left message for the customer but has not gotten a call backI have attached all documentation from the very first visit through today and also a diagram of the motor mounts in questionCustomer service is very important to University Tire and we feel that we have done everything in our power to make right on the cap that is missing and also in ensuring that the leaks did not come from something that we didI am very sorry to hear that the customer does not want to come back to our shop
*** ***
General Manager
University Tire and Auto Center Inc

Revdex.com Representative,
This is in response to case #***
*** *** first visit into one of our stores was on March 25th where she got an oil change on her vehicleIt was at this time that we noticed some
items on the vehicle that needed
repairThe windshield was cracked, the Transmission pan seal was leaking, the lower motor mount needed to be replaced and all tires were getting close to needing replaced so we recommended them. On April 26th the customer came in for us to replace the Transmission pan seal and to replace the lower motor mount which we didAt this time the customer asked us to check for a noise while braking and turning. On May 16th the customer came in and asked us to give her a quote on what it would cost for us to replace the headlamp switch which we did, however customer did not have us fix itOn August 25th the customer brought the vehicle to us because it was overheatingA couple days later the customer authorized us to make the repair which was a thermostat and coolant sensor and at the same time to do a coolant exchange which we didAt no time through any of these visits was there a full under shield on the carThe part of the shield that was the grinding noise was the smaller part of the shield that had apparently been hit by something on the road that pushed it up and lodged it against a belt pulleyWe did pull that piece back down and secured it as best we could since there was no main cover that it usually attaches toWe did
degrease the engine and put dye in to see if we could figure out where the leaks the customer has are coming from but all at no cost to the customerIt was at this time that we noticed the top motor mount needed to be replaced and that the main leakage is coming from the oil pan gasket and the oil pressure switchWe did tell the customer that we put duct tape on the coolant reservoir bottle to keep out contaminants because we had to order the cap overnightThe customer was told we would have the cap in the next day and said she was fine with that but has never come back to get itWe do still have it sitting in the storeThe manager of this store has left message for the customer but has not gotten a call backI have attached all documentation from the very first visit through today and also a diagram of the motor mounts in questionCustomer service is very important to University Tire and we feel that we have done everything in our power to make right on the cap that is missing and also in ensuring that the leaks did not come from something that we didI am very sorry to hear that the customer does not want to come back to our shop
*** ***
General Manager
University Tire and Auto Center Inc

One thing I left out of the email that I sent earlierThe technician that rebalanced the tires in Orange had stated to me that it looked like they had put bags of beads in each tire and had inner rim weights on them as wellThe tires should balance out at zero, he informed me then that one tire balanced out at and one balanced out at Did not say anything about the other Thanks*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThey did not address the complaints I filedIt was a general overview of how they do business basicallyNo offer was made
Regards,
*** ***

Revdex.com Representative, This is in response to case #*** Mrs*** was into our Ruckersville store on May 26th for a state mandated safety inspection
where our state inspector found that one of the control arms was not able to pass the inspectionOur inspector called over another one of our inspectors to look at it with him as he did not want to say the part was bad if it wasn’tOur inspectors, while they are employed by University Tire are given their state inspection license by the state of VirginiaThey have very strict guidelines to go by when doing state inspections and have to answer to the local State Trooper that covers the Virginia State Safety Inspection ProgramThe inspector that did the inspection on Mrs***’s Jeep Liberty had just a few days earlier had a conversation with the Trooper about what exactly does and does not pass as it pertains to bushings in control armsMrs*** was in on the 26th of May and given a quote on what the cost of the part and labor would be and then returned on the 28th to have the vehicle repairedThere was a discount given on the service of the repair at the time of check out and the part actually came in a few dollars lower than what the original estimate wasI can assure you that University Tire does not and will not say a part is bad and needing to be replaced as that would not be ethical business practicesAny time a customer might think that University Tire has made a mistake in the Virginia State Safety Inspection of their vehicle they do have the option of calling the Trooper that oversees the program and the Trooper will meet the customer and check everything out for themIf any of our state inspectors make a mistake they have very strict penalties that the state will hand down, they can even lose their inspection licenseFor this reason all of our inspectors go 100% by the guidelines of the State Inspection Program and when they are in doubt about something they will ask another inspector or even call the Trooper themselvesTo take a control arm home and look at it without it being on the vehicle you would most of the time not be able to tell if it is badThe control arms need to be tested with a load on them which means bolted in the vehicle and the weight of the vehicle on itWhile I am sure there will always be a “cheaper” part or someone willing to do a certain job “cheaper” you do have to watch out for what you get for the dollar you spendUniversity Tire is only going to use good quality parts that we can stand behind as we warranty all our parts and labor for months / 12,milesUniversity Tire stands behind its commitment to ensuring that we protect our customer’s investment in their vehicle as most of the time it is the 2nd largest investment they have behind the cost of their homeIt is our responsibility to make sure that our customers get the longest life out of their vehicles as possibleIf there is something that needs to be addressed or if there are services that could help our customers prolong the life of their investment we will most certainly advise the customer of these and let the customer make the decision whether to move forward or not Chuck S*** General Manager University Tire and Auto Center Inc

RE: #***
In looking into Miss *** visit to our store and speaking with all of the employees involved it became evident that what was done to the vehicle and what the vehicle needed may not have been clearly
conveyedSince customer service is very important to University Tire, the manager was instructed to refund the full purchase amount of $to Miss *** and this refund was done on February 12thI do have invoice and refund copies should the Revdex.com desire to have those copiesWe have also used this as a training for the sales staff so they can see the importance of clearly outlining for a customer the needs of the vehicle and the costs associated with those needed repairsWe apologize for any and all misunderstanding and hope Miss *** feels she can trust that University Tire takes customer service very seriously.
*** ***
Director of Sales & Operations

Revdex.com Representative, This is
in response to case #***. I apologize
first off for the delay in responding as I have been out of the officeI have
done a complete
customer history check and have also spoken to the Manager and
Assistant Manager of this store as well as my Director of Retail OperationsOn
June 14, Mr*** brought his vehicle in and stated that he could feel
the clutch slipping and at this time it was noted that the parking brake was
not holdingOn that visit an estimate was presented to Mr*** for an oil
change, state inspection, front brake service, rear transmission mount and
labor to replace, parking brake cables, a clutch and tireMr***
declined to have any of the services done so there was no charge to him on that
visitOn January 30, was the next time that this vehicle was brought back
into our shop and at this time purchased tires and had the power steering
belt adjustedThen on May 13, the vehicle was back into our shop for an
oil change and a note was put to check clutch problemAt this time Mr
*** was given an estimate for rear brake service, rear parking brake
cable as had just been replaced by someone as it was new, a battery hold
down, alternator / power steering and ac belts and the labor to replace and
also a complete clutch replacement and refinishing of the headlights as they
have started to fogThe manager of the store went over the estimate with Mr
*** and told him that to be sure if it was the clutch or the transmission
we would first have to get the unit out of the carHe was presented with an
estimate on the clutch so that he could make an educated decision based on some
sort of costWe failed to mention to Mr*** that there would be any diagnostic
fee and when Mr*** questioned that we did take that off the bill and
this trip to our store did not have any cost to it as Mr*** declined to
have any services doneUniversity Tire takes customer service very seriously
and we also take the care of our customer’s vehicle investment very seriously
All of our technicians are to do a complete check up on the vehicles that come
into our shops to be able to alert our customers on items that need to be
addressed prior to them breaking and leaving our customers stranded without a
vehicleSince Mr*** was notified of his parking brake cables and an
estimate was presented on them back in June of I would have to say that we
did not break the cables and that they wore out as they are a wear out item
over timeI am saddened that Mr*** does not feel that our customer
service was up to the level it should be and can assure you that we
continuously do training for all of our staff in that areaI can tell you that
the first notice that I had of Mr*** not being happy and or having any
sort of complaint was when I got the notice from the Revdex.comIn closing I would like to address each of Mr***’s
complaints:“I went in for front tire replacements, was quoted a price less than what I really paid.I cannot say that this did not happen, just as I cannot say that it was the same tire sold as was quotedI can say that our managers have the authority to make it right with the customer at the point of sale if this were to happenThis sale was made months ago so there was no recollection of any discrepancy in the priceIf so we sincerely apologize as that is not how University Tire goes to market“Come to find out they broke my parking brake cable in the process”The front tire purchase was made in January of There was an estimate from June of where we presented Mr*** with needing parking brake cables, which are on the rear of the vehicle not the front where we put the new tiresNot being able to diagnose the issue with the vehicleWe pinpointed the issue to of things, either a clutch or the transmissionTo diagnose it further meant getting the unit out of the vehicle which would mean a commitment to fixing itThis is why an estimate was given so that Mr*** would have a figure to go on to make that decision.“They also wanted to bill me for services I didn’t need”These are items that we see when looking a vehicle over as a checkup that the customer can decide they either want to fix or notThey are not necessarily items that are broke at the moment but would eventually break as did the rear parking brake cablesIt allows the customer to know exactly what the state of their vehicle needs are so they don’t get blindsidedIt allows the customer the opportunity to maintain the vehicle along the way instead of having the bigger repair bills when they break.$Diagnoses chargeWhen Mr*** said he was not informed of the charge it was taken off the billMr*** was never charged anything for that visit.As I stated earlier, customer service is very important to
University Tire and any time a customer feels they have not gotten the level of
service they feel they should then we have failed and for that I am sorryI
hope my explanations on each of these items help you further understand
University Tire and why we do a vehicle checkup when they come into one of our
stores.I do have all the customer invoice and estimate copies if
you would like them please let me know and I can forward them to you

RE: #[redacted]           In looking into Miss [redacted] visit to our store and speaking with all of the employees involved it became evident that what was done to the vehicle and what the vehicle needed may not have been clearly conveyed. Since customer...

service is very important to University Tire, the manager was instructed to refund the full purchase amount of $[redacted].** to Miss [redacted] and this refund was done on February 12th. I do have invoice and refund copies should the Revdex.com desire to have those copies. We have also used this as a training for the sales staff so they can see the importance of clearly outlining for a customer the needs of the vehicle and the costs associated with those needed repairs. We apologize for any and all misunderstanding and hope Miss [redacted] feels she can trust that University Tire takes customer service very seriously[redacted]Director of Sales & Operations

Revdex.com Representative,                   This is in response to case #[redacted].           Miss [redacted] was into our West [redacted] Street store on 12/20/2017 for a state mandated...

safety inspection where our state inspector found that the front brakes and rotors would not pass due to not making full contact and also the passenger outer tie rod would not pass. Miss Benson was given the inspection sheet that shows these as being the failing parts, however due to the vehicle coming from a northern state where they have harsher weather there is a lot of rust on the underside of the car and the additional tie rods that were recommended were due to being in bad shape even though they do pass for state inspection. Miss Benson was also recommended tires even though they have a good amount of tread because the sidewalls of the tires have started to dry rot. Our inspectors, while they are employed by University Tire are given their state inspection license by the state of Virginia. They have very strict guidelines to go by when doing state inspections and have to answer to the local State Trooper that covers the Virginia State Safety Inspection Program. I can assure you that University Tire does not and will not say a part is bad and needing to be replaced if it isn’t as that would not be ethical business practices. Any time a customer might think University Tire has made a mistake in the Virginia State Safety Inspection of their vehicle they do have the option of calling the trooper that oversees the program and the Trooper will meet the customer and check out their vehicle with them to ensure the inspection was either done correctly or not. If any of our state inspectors make a mistake they have very strict penalties that the state can hand down, they can even lose their inspection license. For this reason all of our inspectors go 100% by the guidelines set forth by the state for the inspection program. While we are sure there are shops and people willing to do a job cheaper and or just do what is absolutely necessary which will make the job cheaper University Tire prides itself in making sure we take the best care of your vehicle as it is what gets you to all the important places you need to go and we want that vehicle investment to last you. University Tire is only going to use good quality parts from quality vendors that we can stand behind as we warranty all of our parts and labor for 12 months / 12,000 miles nationwide. University Tire stands behind its commitment to ensuring we protect our customer’s investment in their vehicle as most of the time it is the 2nd largest investment they have behind the cost of their home. It is our responsibility to make sure that our customers get the longest life out of their vehicles as possible. If there is something that needs to be addressed or if there are services that could help our customers prolong the life of their investment we will most certainly advise the customer of these and let the customer make the decision whether or not to have the vehicle repaired.   Chuck S[redacted]
[redacted]
[redacted]