University Trails College Station

My main issue was with move-out, getting my deposit back and turning off the electricity afterwards. I moved out in May. My lease technically wasn't up until end of July. But, according to the Texas Penal code, once I turned in my keys, paid out the contract and provided them with a forwarding address. They had 30 days to provide me with a list of itemized damages or refund my deposit ($300 pet deposit). I was also supposed to be able to close my simplebills account for the electricity. Not only did they refuse to provide me the damages or my deposit within my 30 days of moving out, they refused to let me quit paying the electricity for the apartment I was no longer living in. Finally in August, they provided a list of itemized damages, all of which they and the Texas Penal Code consider normal wear and tear. When I informed them of this, The assistant manager agreed that they were in the wrong, e-mailed me a corrected list of damages, and promised a check would be in the mail for the rest of my deposit as well as the electric bills that I was wrongfully charged for. Since then, I have received nothing in the mail from them nor will they return any of my calls or e-mails.

My main issue was with move-out, getting my deposit back and turning off the electricity afterwards. I moved out in May. My lease technically wasn't up until end of July. But, according to the Texas Penal code, once I turned in my keys, paid out the contract and provided them with a forwarding address. They had 30 days to provide me with a list of itemized damages or refund my deposit ($300 pet deposit). I was also supposed to be able to close my simplebills account for the electricity. Not only did they refuse to provide me the damages or my deposit within my 30 days of moving out, they refused to let me quit paying the electricity for the apartment I was no longer living in. Finally in August, they provided a list of itemized damages, all of which they and the Texas Penal Code consider normal wear and tear. When I informed them of this, The assistant manager agreed that they were in the wrong, e-mailed me a corrected list of damages, and promised a check would be in the mail for the rest of my deposit as well as the electric bills that I was wrongfully charged for. Since then, I have received nothing in the mail from them nor will they return any of my calls or e-mails.

I selected Billing or College Issues, however there were many other issues such a product issue and customer service issues. I lived in this apartment complex for 10 months. Upon move in, the apartment was riddled with dirt, dust, trash, debrees, and rust. There was a half-eaten bag on chips in the middle of the living room, dried baby wipes on the floor need the living room windows, and debris in the bathroom showers, and a hole in the living room ceiling where a fan should be. The kitchen, as if someone cooked a meal and did not clean up. The counter was rusted from a pot that had been sitting for too long. We were not physically able to move-in on the date specified on the lease. The apartment complex refused to offer a cleaning service and would only compensate us in Visa gift cards for the troubles. We had to clean the entire apartment and fix the other issues mentioned without help from management. During our time there, we put in several requests to get a fan installed. Each time, management stated that they only purchase the fans whole sale and would let us know when one came available. They kept stating that a fan was "coming soon". Any request we put in on the online portal was "completed" and closed without any explanation. Our washer and dryer were broken at least 3 times a month, and management made no effort to replace it. Upon move out, we went above and beyond to leave the apartment cleaner than when we found it. We deep cleaned the entire space and left everything exceptionally clean. We follow every single step on the move-out checklist even though the apartment made no effort to make sure that our apartment was ready for us to move-in. I had 3 roommates, plus myself and we all got a final account statement that included a carpet cleaning charge, partial paint charge, and a touch up cleaning charge. My total balance due is $159.00. Additionally, each of us were charged something different, as if the charges were randomly selected. The inconsistencies lead me to believe that the charges are randomized and no effort was made to fully inspect the apartments. I know that these charges do not accurately represent the condition of the apartment upon management inspection. We went above and beyond to return the apartment back to it's requested state.

To add to this, management has been writing reviews and giving 5-star ratings of the apartment on google to make it look like residents are satisfied with the complex. They pose as residents or do not disclose that they are management. This is extremely misleading and not at all accurate of what kind of place University Trails is.

I selected Billing or College Issues, however there were many other issues such a product issue and customer service issues. I lived in this apartment complex for 10 months. Upon move in, the apartment was riddled with dirt, dust, trash, debrees, and rust. There was a half-eaten bag on chips in the middle of the living room, dried baby wipes on the floor need the living room windows, and debris in the bathroom showers, and a hole in the living room ceiling where a fan should be. The kitchen, as if someone cooked a meal and did not clean up. The counter was rusted from a pot that had been sitting for too long. We were not physically able to move-in on the date specified on the lease. The apartment complex refused to offer a cleaning service and would only compensate us in Visa gift cards for the troubles. We had to clean the entire apartment and fix the other issues mentioned without help from management. During our time there, we put in several requests to get a fan installed. Each time, management stated that they only purchase the fans whole sale and would let us know when one came available. They kept stating that a fan was "coming soon". Any request we put in on the online portal was "completed" and closed without any explanation. Our washer and dryer were broken at least 3 times a month, and management made no effort to replace it. Upon move out, we went above and beyond to leave the apartment cleaner than when we found it. We deep cleaned the entire space and left everything exceptionally clean. We follow every single step on the move-out checklist even though the apartment made no effort to make sure that our apartment was ready for us to move-in. I had 3 roommates, plus myself and we all got a final account statement that included a carpet cleaning charge, partial paint charge, and a touch up cleaning charge. My total balance due is $159.00. Additionally, each of us were charged something different, as if the charges were randomly selected. The inconsistencies lead me to believe that the charges are randomized and no effort was made to fully inspect the apartments. I know that these charges do not accurately represent the condition of the apartment upon management inspection. We went above and beyond to return the apartment back to it's requested state.

To add to this, management has been writing reviews and giving 5-star ratings of the apartment on google to make it look like residents are satisfied with the complex. They pose as residents or do not disclose that they are management. This is extremely misleading and not at all accurate of what kind of place University Trails is.

I am being charged 325 for getting a dog which is no problem. But I received an email from the manager that if I do not clean my dogs mess up from the porch I will get an extra $100 cleaning fee. I clean up after my dog all the time, but university trails are now trying to charge me a $200 fee. I’m wondering where the extra $100 is coming from. But all in all $325 is reasonable and the $100-$200 fee should not exist. I get paid on the 10th but they want my $499 rent and the $525 due on the 9th and if I cannot pay on the 9th I will have to move out and get evicted, not being reasonable at all. I have an email from the manager that $325 will be put onto my account and that if I do not clean up within the 24hours (which I did clean as soon as they left not even an hour after) that $100 will be added to my fees but the front office says otherwise trying to charge $100 more. If you read all the reviews on google every bad review is 100% spot on and they new management and need new people to work for this place. They barge in even whenever you are naked and do not care for anyones privacy. They have walked in without knocking at least 5 times and one time I told them I had no clothes on and still proceeded to try and walk in through the door. They have evicted my room mate I originally moved in and once she moved out they asked her if she could pay rent and she will still be able to stay but what sense does that make.

I am being charged 325 for getting a dog which is no problem. But I received an email from the manager that if I do not clean my dogs mess up from the porch I will get an extra $100 cleaning fee. I clean up after my dog all the time, but university trails are now trying to charge me a $200 fee. I’m wondering where the extra $100 is coming from. But all in all $325 is reasonable and the $100-$200 fee should not exist. I get paid on the 10th but they want my $499 rent and the $525 due on the 9th and if I cannot pay on the 9th I will have to move out and get evicted, not being reasonable at all. I have an email from the manager that $325 will be put onto my account and that if I do not clean up within the 24hours (which I did clean as soon as they left not even an hour after) that $100 will be added to my fees but the front office says otherwise trying to charge $100 more. If you read all the reviews on google every bad review is 100% spot on and they new management and need new people to work for this place. They barge in even whenever you are naked and do not care for anyones privacy. They have walked in without knocking at least 5 times and one time I told them I had no clothes on and still proceeded to try and walk in through the door. They have evicted my room mate I originally moved in and once she moved out they asked her if she could pay rent and she will still be able to stay but what sense does that make.

University Trails has charged my sister and I with unnecessary charges. We received our move out packet, read it over, and abided by what was needed to be done in ordered to not be charged. The charges were cleaning, painting and a carpet shampoo. My grandmother and my sister spent two weekends making sure everything was cleaned and the carpet was shampooed. The manager claimed she provided us photos of the damage but she DID NOT. My sister and I never got photos but we have photos of our own before we moved out and turned in the keys. We tried to dispute the charges with the assistant manager but she refused to acknowledge our questions as to why were charged anything at all. When we tried to negotiate a decrease in the charges over email, the assistant manager stopped replying and sent an email a day or two later saying that the dispute line was closed. We tried to dispute the charges through the collection agency but the assistant manager still refused to work with us. The assistant manager is uncooperative and very unprofessional, even when we tried to go in and see her she was never there. When I would try to call during their hours they never picked up my phone call.

University Trails has charged my sister and I with unnecessary charges. We received our move out packet, read it over, and abided by what was needed to be done in ordered to not be charged. The charges were cleaning, painting and a carpet shampoo. My grandmother and my sister spent two weekends making sure everything was cleaned and the carpet was shampooed. The manager claimed she provided us photos of the damage but she DID NOT. My sister and I never got photos but we have photos of our own before we moved out and turned in the keys. We tried to dispute the charges with the assistant manager but she refused to acknowledge our questions as to why were charged anything at all. When we tried to negotiate a decrease in the charges over email, the assistant manager stopped replying and sent an email a day or two later saying that the dispute line was closed. We tried to dispute the charges through the collection agency but the assistant manager still refused to work with us. The assistant manager is uncooperative and very unprofessional, even when we tried to go in and see her she was never there. When I would try to call during their hours they never picked up my phone call.

Around 5/31/2018, I discussed leasing an apartment with University Trails apartment complex. I spoke with an unidentified leasing agent who notified me of leasing terms 12 months and 5 months and the pricing for a 1x1 was $799/mo. I was informed the cost of these lease terms would have no additional fees.

I was then referred to the leasing manager who executed my lease. In August, I was informed that my lease was executed with a start date 3 weeks later than I verbally requested, a paperwork mistake made by the leasing manager which I overlooked. The lease term mistake was resolved, however I was charged an additional $200 to move in August 1st, a charge that was not disclosed to me in the initial leasing process.

In October, I found that I was misled and the cost of a 5 month lease exceeded the cost of a 12 month lease by $200 a month in raised rent and premium charges. I had no choice but to resign as I could not find a substitute product and would not be able to move in the designated time frame. During this time, university Trails continued to advertise the unincreased leasing costs for renewals without noting exceptions.

University Trails exhibits a pattern or practice of false advertisement and deceptive leasing practices, either negligently or intentionally, resulting in consumers receiving surprise fees and signing leases under the belief that a product will be available, only for it to be switched with a higher cost product.

Around 5/31/2018, I discussed leasing an apartment with University Trails apartment complex. I spoke with an unidentified leasing agent who notified me of leasing terms 12 months and 5 months and the pricing for a 1x1 was $799/mo. I was informed the cost of these lease terms would have no additional fees.

I was then referred to the leasing manager who executed my lease. In August, I was informed that my lease was executed with a start date 3 weeks later than I verbally requested, a paperwork mistake made by the leasing manager which I overlooked. The lease term mistake was resolved, however I was charged an additional $200 to move in August 1st, a charge that was not disclosed to me in the initial leasing process.

In October, I found that I was misled and the cost of a 5 month lease exceeded the cost of a 12 month lease by $200 a month in raised rent and premium charges. I had no choice but to resign as I could not find a substitute product and would not be able to move in the designated time frame. During this time, university Trails continued to advertise the unincreased leasing costs for renewals without noting exceptions.

University Trails exhibits a pattern or practice of false advertisement and deceptive leasing practices, either negligently or intentionally, resulting in consumers receiving surprise fees and signing leases under the belief that a product will be available, only for it to be switched with a higher cost product.

I am a former resident of University Trails, College Station, and moved out August 1st, 2018. Having lived at University Trails for 4 years and moving around several different apartment units, I received a $259 Financial Statement Charge for Full Clean, Full Paint, and Full Carpet Clean for the last unit I lived in for two years. As this was a huge surprise to me, I reached out to management who refused to speak in person stating they will only discuss this conversation via email for their records.
After speaking with the Assistant Manager first and looking over my lease, on Page 5 Section 5, I am required to “in writing” describe all defects or damages, to determine its cleanliness, working condition, and condition state before I moved in. Furthermore, it states that I accept the Premises (fixtures, appliances, etc.) “AS-IS” CONDITION. The lease also states I am required to turn in this document within 48 hours of move in.
I requested a copy of my lease to see if their claims hold true. The Assistant Manager stated she could not find my “in-writing” survey form concerning of the condition of my apartment unit when I moved in. Upon asking if I had requested a copy of that document (which I had not, nor did my lease require me to), the assisting manager then began stating it is my responsibility to keep track of that form and losing it is at my own expense.
It is clear the apartment never looked at any of these forms in the first place, because when I requested they look at my roommates form, the Assistant Manager removed the charge of the Full Paint for specifically the Living Area, bringing the charge to $209. Looking further into this matter, I noticed that several other tenants were charged with the same financial fee upon their move out.
While I have during this email chain, requested the general manger to give me an opinion of the matter, I received no response. Eventually, after speaking with different employees about this, I managed to get a response via email from the General Manager. At first the General Manager denied everything stating that all Financial Charges stand. Then after my response and request to speak with the general manager in person, I received a response with a change in tune of the conversation stating I must not have ever giving them the survey form and that he will not speak to me in person and that he will no longer continue the conversation with me; again ending with the charges still stand.
That form is the only protection I have against being charged for something I am not responsible for. The management has taken that protection from me. I feel that I am not responsible for the damages or for the fee I have been assessed.
University Trails does not keep a record of who does or does not return the form. I was never asked, nor did I sign a paper stating the form was turned in. I simply returned the condition of the survey form to the front desk, as I had done for every other unit and apartment that I lived in.
I believe University Trails is breaking the lease agreement I signed, by not consulting with the survey form.

I am sending the requested payment by September 30 to avoid damage to my credit, but I feel I should have that fee refunded to me.

I am a former resident of University Trails, College Station, and moved out August 1st, 2018. Having lived at University Trails for 4 years and moving around several different apartment units, I received a $259 Financial Statement Charge for Full Clean, Full Paint, and Full Carpet Clean for the last unit I lived in for two years. As this was a huge surprise to me, I reached out to management who refused to speak in person stating they will only discuss this conversation via email for their records.
After speaking with the Assistant Manager first and looking over my lease, on Page 5 Section 5, I am required to “in writing” describe all defects or damages, to determine its cleanliness, working condition, and condition state before I moved in. Furthermore, it states that I accept the Premises (fixtures, appliances, etc.) “AS-IS” CONDITION. The lease also states I am required to turn in this document within 48 hours of move in.
I requested a copy of my lease to see if their claims hold true. The Assistant Manager stated she could not find my “in-writing” survey form concerning of the condition of my apartment unit when I moved in. Upon asking if I had requested a copy of that document (which I had not, nor did my lease require me to), the assisting manager then began stating it is my responsibility to keep track of that form and losing it is at my own expense.
It is clear the apartment never looked at any of these forms in the first place, because when I requested they look at my roommates form, the Assistant Manager removed the charge of the Full Paint for specifically the Living Area, bringing the charge to $209. Looking further into this matter, I noticed that several other tenants were charged with the same financial fee upon their move out.
While I have during this email chain, requested the general manger to give me an opinion of the matter, I received no response. Eventually, after speaking with different employees about this, I managed to get a response via email from the General Manager. At first the General Manager denied everything stating that all Financial Charges stand. Then after my response and request to speak with the general manager in person, I received a response with a change in tune of the conversation stating I must not have ever giving them the survey form and that he will not speak to me in person and that he will no longer continue the conversation with me; again ending with the charges still stand.
That form is the only protection I have against being charged for something I am not responsible for. The management has taken that protection from me. I feel that I am not responsible for the damages or for the fee I have been assessed.
University Trails does not keep a record of who does or does not return the form. I was never asked, nor did I sign a paper stating the form was turned in. I simply returned the condition of the survey form to the front desk, as I had done for every other unit and apartment that I lived in.
I believe University Trails is breaking the lease agreement I signed, by not consulting with the survey form.

I am sending the requested payment by September 30 to avoid damage to my credit, but I feel I should have that fee refunded to me.

Can I give a zero? On move out, we requested that someone come and look at our apartment. We were told it was not needed. Then we received a bill for $224. The apartment was in better shape when we left than when we received it. We cleaned everything. We filled all the nail holes with same color wood putty and wiped the walls with a Mr. Clean sponge. They are trying to charge us $69 for a carpet clean for a 10x12 room. They are also trying to charge us $85 for a partial paint. They finally agreed to take off the cleaning bill after we told them everything we had done but after numerous e-mails will not address the carpet or the painting job. Contract states that you will not be charged for normal wear and tear. We have asked repeatedly for them to address this issue and all they will say is that they will turn us over to collections if we do not pay. Very unprofessional with not responding to e-mails and only response is to say pay us or pay the collectors. If nothing else, I am hoping to have other parents aware of their tactics.

Can I give a zero? On move out, we requested that someone come and look at our apartment. We were told it was not needed. Then we received a bill for $224. The apartment was in better shape when we left than when we received it. We cleaned everything. We filled all the nail holes with same color wood putty and wiped the walls with a Mr. Clean sponge. They are trying to charge us $69 for a carpet clean for a 10x12 room. They are also trying to charge us $85 for a partial paint. They finally agreed to take off the cleaning bill after we told them everything we had done but after numerous e-mails will not address the carpet or the painting job. Contract states that you will not be charged for normal wear and tear. We have asked repeatedly for them to address this issue and all they will say is that they will turn us over to collections if we do not pay. Very unprofessional with not responding to e-mails and only response is to say pay us or pay the collectors. If nothing else, I am hoping to have other parents aware of their tactics.

My daughter has contacted the office and then has emailed them due to the move out charges that have been sent to us of $109.00. Pictures and video of how the apartment was left/ the condition of the apartment when the keys were turned was submitted with the email. She was told that charges stand and their pictures in response do not show damages. I have tried numerous times over the last week, leaving messages and emailing. The assistant manager and the manager have not responded to me and since I had to cosign for the apartment I am trying to help get this resolved. I have subsequently emailed pictures in dispute and called them and there still has not been a reply. Also, on the final statement that was sent the notice given date and the move out date are incorrect. Have documented proof. In the move out package nor at leasing was there is nothing that states that all rooms will be charged for carpet cleaning.

As seen in the video and pictures the apartment was left very clean and with no damages. At the time of her move in the apartment was deplorable. There were rat droppings, roaches, missing furniture, damage throughout the apartment and a mattress that had to be replaced due to the smell of urine and a hole in the mattress. Maintenance was not timely and numerous forms had to be filled out along with numerous calls and office visits to get the main items fixed. But that still meant that the cleaning had to be done by us, the renters.

Prior (minutes before submitting this complaint I tried calling one last time), I spoke to Joseph in the office (probably for the 10th time in the last week) to talk to the manager or assistant manager and was told they were unavailable.

My daughter has contacted the office and then has emailed them due to the move out charges that have been sent to us of $109.00. Pictures and video of how the apartment was left/ the condition of the apartment when the keys were turned was submitted with the email. She was told that charges stand and their pictures in response do not show damages. I have tried numerous times over the last week, leaving messages and emailing. The assistant manager and the manager have not responded to me and since I had to cosign for the apartment I am trying to help get this resolved. I have subsequently emailed pictures in dispute and called them and there still has not been a reply. Also, on the final statement that was sent the notice given date and the move out date are incorrect. Have documented proof. In the move out package nor at leasing was there is nothing that states that all rooms will be charged for carpet cleaning.

As seen in the video and pictures the apartment was left very clean and with no damages. At the time of her move in the apartment was deplorable. There were rat droppings, roaches, missing furniture, damage throughout the apartment and a mattress that had to be replaced due to the smell of urine and a hole in the mattress. Maintenance was not timely and numerous forms had to be filled out along with numerous calls and office visits to get the main items fixed. But that still meant that the cleaning had to be done by us, the renters.

Prior (minutes before submitting this complaint I tried calling one last time), I spoke to Joseph in the office (probably for the 10th time in the last week) to talk to the manager or assistant manager and was told they were unavailable.