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University Veterinary Specialists, Inc.

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University Veterinary Specialists, Inc. Reviews (1)

Review: I scheduled an appointment at [redacted], specifically with [redacted], for my cat. My cat's medical records were sent over and received by [redacted] several days prior to my visit. When I showed up for my appointment, I was told to wait for about 20 minutes and was not provided with a "new client form," despite this being my first visit. The appointment with [redacted] was very short (maybe 10-20 minutes), and I had no more than 1-2 minutes of facetime with [redacted] to discuss my cat's issues. [redacted] did not spend any time examining my cat, instead proposing a list of exams that he can provide, solely based on notes that were sent over from [redacted], my cat's previous veterinarian. His recommendations did not come from any actual discussion with me about my cat's issues or from an actual physical examination of my cat, but from a visit that my cat had with another doctor about two weeks prior. [redacted] did not provide an explanation of the proposed treatment. Unfortunately, the treatment that he suggested (ultrasound) was already performed at a different facility, two months prior to my visit with [redacted] was not aware of this, despite having my cat's medical records from the previous ultrasound. I mentioned to [redacted] that the treatment he proposed was already performed on my cat and he was not aware of that, despite having those records. I asked him if he would be doing anything different than what had already been done and he glanced over the prior records for a few seconds and told me he would be doing the same thing. During the entire appointment, [redacted] was in and out of the examination room and provided me with very little opportunity for discussion and for getting more input abut my cat's condition. After giving my what basically was an invoice for the proposed treatment and telling me he would be leaving, I asked him if he would be coming back to discuss the treatment that he proposed and how it may provide any further insight compared to the exact same procedure that had been done two months prior. He told me he would not be coming back unless I decided to go ahead with the procedure that day and he left. I literally saw [redacted] for no more than a couple of minutes (in 2-3 separate spurts) during the entire visit. [redacted] was not prepared for the visit, as he did not have knowledge of my cat's medical history from previous facilities, most importantly the ultrasound and aspirates that had already been performed. [redacted] did not provide explanations or medical reasoning for his proposed treatment plan. [redacted] was rude, condescending, and unprofessional throughout the visit. He did not spend any considerable time with the patient or with me, the owner.Desired Settlement: I would like a refund for the sub-par service I was provided.

Business

Response:

Thank you for the opportunity to respond to the complaint of

2/4/2015, Revdex.com ID #[redacted].

[redacted] scheduled an appointment for his cat “[redacted]”

at [redacted] for January 29, 2015 at 9am for

consultation with [redacted], internal medicine specialist.

[redacted] has directly addressed each comment from the

complaint below (comments in italics). As per your request to avoid using

names, we have replaced Mr. Kats-Kagan’s name with “owner”, [redacted]’s with

“specialist”, and [redacted] with “primary care veterinarian”.

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Description: Veterinarians

Address: 880 Canal St, Stamford, Connecticut, United States, 06902

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