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University Village Reviews (7)

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ In response to complaint XXXXXXXX, it is to be said that University Village Fresno has acted in accordance with the legal and binding agreement made between the customer, to remain unidentified, and University Village FresnoThe customer at hand has successfully completed and executed an Application and Lease Agreement with our company, and thus far has defaulted in the contractThe request by the customer for elimination of financial obligation is not a request that can be grantedThe lease executed between both parties specifically outlines the requirements needed to obtain occupancy of the apartment, including the execution of the Guaranty Agreement by a person (other than the resident) whom meets the specified criteriaGiven the customers inability to obtain a Guarantor, University Village Fresno made the special exception for the customer whereas the customer would pay both the first and last month's rent at the time of move-in, and a Guarantor would not be neededThe executed Lease Agreement by both parties specifically states that the absence of an executed Guaranty Agreement does not release the customer of financial obligation to the lease contractWe are very sorry for the misunderstanding between our business and the customer; however it was made to believe that the customer understood the terms of the Lease Agreement upon the customer's execution of the contractUniversity Village Fresno does allow for the re-leasing of the apartment space from the customer to another person who has been approved for residency, the only stipulation being the payment of a $re-leasing fee paid by the customer, as well as the customer finding the replacement tenantUpon the new tenant's accepted Application, execution of a completed Lease Agreement and Guaranty Agreement, payment of the first month's rent, as well as occupancy of the apartment space, the current customer/tenant is released of all financial obligations from that date forwardIt is the responsibility of the customer to find the replacement tenant, but in good faith we have assisted in the process by referring prospects to the available spaceUniversity Village Fresno has tirelessly put forth the effort to assist the customer in finding a replacement tenant; however as of date have been unsuccessfulWe have communicated with the customer several ways which we have found successful in finding new tenantsMediums include advertisement on social media, Craigslist, as well as posting flyers on campus in nearby colleges and universitiesWhether or not the customer has followed through with our suggestions is unknown Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) In their response, the business made a claim that they offered a special exception for me to pay both first and last month's rent at time of move-in, if I did not get a co-signer They never said that, the provision for payment of first and last month's rent was part of the conditions to be met in addition to getting a co-signer and when I did not get one, they said I could pay the rents for the first and last three months to move in, to which I declined, because I have never before heard of such an outrageous demand for rent and aside from that, the total amount which adds up to $2,at $per month was too much for me to pay at once and still have to continue paying rents from the second month Please note that this part on special exception was already mentioned in my original complaint filed against the business Also, note that their claim means they have something to hide and that was why they did not send a copy of the full lease agreement to my proposed co-signersIn addition to this, the fact that they still do not have a replacement tenant despite all my efforts and their so-called assistance to get one, shows that they do not have good patronage and reputation after allThat's the reason they are looking for someone to hinge the responsibility of advertisement/occupancy for their hostel accommodation My position remains that I do not owe them anything Final Consumer Response / [redacted] (4200, 11, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business' response is not satisfactory and like I mentioned in my earlier response, there seems to be something shady about the way these guys are running their business, or else why did they suddenly get someone to let the accommodation spot to, only a week after I hinted that they are not straightforward in the way they conduct their business That was how they initially told me I could move into their property only after I got a co-signer to guarantee my rent payments, meaning if I did not get a co-signer (which was the case), my rent payments was not guaranteedAll of a sudden, they came up with the offer to take up the spot with a $2,deposit which I turned down and made it explicitly clear that I do not have that kind of money I came forward with this case to Revdex.com to make it clear that I am not obligated to any contracts with University village, I do not owe them any rents as I could not guarantee my rent payments and did not get anybody to co-sign for meIt appears I am being forced to declare money that I don't have, for a place I never lived in Kindly understand my positionThank you for your co-operation and understanding Final Business Response / [redacted] (4000, 13, 2015/11/23) */ Once again, we are very sorry that the customer feels unsatisfied with our businessIn good faith we have put forth the effort in assisting the customer with finding a replacement tenant, which we were able to doThe timing of the lease re-letting may fall simply by "chance," in that University Village was able to find a replacement tenant in the middle of this disputeIn no way should our efforts reflect dishonest business practiceWe are simply holding the customer to the contract which they signed and believe that the rent installments remain due for the time that the customer had signed in obligation of from the start of the contract up until the day prior to the space successfully being re-let

Initial Business Response /* (1000, 10, 2016/01/13) */
I have attached the lease documents that the tenants signed stating that University Village is not responsible for damage to personal propertyWe strongly recommend that all residents obtain their own rental insurance to cover personal
belongings and these residents did not do soFurthermore, we have not received any electrical assessments stating the computer was damagedBased on our policies and procedures, we will not be replacing the personal property

Initial Business Response /* (1000, 5, 2015/07/08) */
This resident has spoken to a member of our management team several times throughout the course of her lease term at University VillageIllegal drugs are not tolerated at University Village, and we *** take the proper course of action if
proof of illegal drug activity or paraphernalia is found in a unitUnfortunately, we have never found illegal drugs in this apartment, and we do need to have documented proof in order to proceed with any legal ramificationsOur Leasing Coordinator has offered to oversee a roommate mediation with this resident and her roommates multiple times, in order to bring these issues to the table and resolve them amongst each other in our officeHowever, the resident has refused roommate mediationThis resident did request to transfer several months ago, and at that time, we were 100% occupied; she is correct in that we did not have anywhere for her to transfer toWe would have been more than happy to allow a transfer if we had the availability to do soHowever, attempting to resolve these issues through a roommate mediation was the only option, and the resident did not wish for this to happenA roommate mediation also would help with issues with the PG&E *** and air conditioning levelsWith people living together, often from different backgrounds, communication is absolutely essential to a successful living environmentI have no doubt that all of these issues would have been able to be resolved, had this resident allowed for us to arrange a meeting with her roommates and managementWe are here to assist our residents in any way we can, within what is allowed by California landlord/tenant laws, and more often than not, lack of communication between roommates is the largest reason for roommate tensionWe are still willing to conduct a roommate mediation to address these issues for the remainder of the lease year, and we would be more than happy to discuss payment plans with all tenants of the apartment for PG&E at this timeUnfortunately, *** did sign a lease with our property that ends July 31, 2015, and all rent for her time living here is owed and cannot be refunded
Initial Consumer Rebuttal /* (3000, 12, 2015/09/08) */
In accordance with University Village a roommate remediation was held and did absolutely NOTHING to fix the problemsThe roommates did not pay the amount of the electric *** paid and it is not after the move out dateUniversity village let the person leave without paying almost $in bills to beI am still owed about 100$ of the PGE bills that was never paid and University Village *** do absolutely nothing about itThey do not care about their tenants and they treat them VERY poorlyEven though I had multiple photos and videos of illegal activity taking place in the shared kitchen area, University Village did absolutely nothing about it and subjected me to the hazardous conditionsEven though I went to them numerous times, they have not done anything about itEventually, I just moved out and continued to pay the last months rent even though I was no longer in these awful conditionsAfter moving out my roommates managed to rack up a 358$ PGE ***, thankfully I did take the *** out of my nameBut then University Village decided it was okay to *** me a $fine on top of the 89$ which is considered my portion of that ***, just because I took the *** out of my name because I did not want to be responsible for it after I had moved out and because my roommates WERE NOT PAYING THE ***on top of paying the entire PGE *** by myself for several months, I also had to pay this fineI am aware it is in the lease, but it is not the RIGHT or MORAL thing to doThis place is absolutely awful and I *** do everything I can to warn the poor students who are looking into University Village of the AWFUL business office who does absolutely nothing about illegal activity and awful roommates
Final Business Response /* (4000, 14, 2015/09/16) */
We did have a roommate mediation with this resident and her roommates, and there appeared to be a dispute amongst them regarding what is actually owed in terms of utilitiesThis PG&E *** is due to PG&E and is ultimately the responsibility of the resident, as the *** is in her nameIf she had an agreement in which other people would pay her money, she would need to resolve this matter with themUniversity Village is not and should not be involved in the payment of her electric *** to PG&EIt it not a business practice for businesses to pay resident's electric bills on their behalfWe would be happy to provide e-mail addresses for this resident to reach out to her old roommatesThis resident had a lease agreement with University Village and did not attempt to resolve any issues with her roommates until the last weeks of the leaseDuring the roommate mediation, we gave all residents an opporunity to bring any other situations that may be causing a problem to light, and everyone, including this resident, stated that the only outstanding problem was that the roommates had not paid PG&EWe *** be unable to return months of rent for which this resident lived in the unit and held a lease agreement for

University Village believes that the customer's complaint has been resolved since the initial complaint was put in with the B3BThe first time that a complaint was made to University Village was in October 2016, and the same day the unit was inspected for bed bugs and none were foundAll tenants
in the apartment moved in during the month of August, nearly two months before the initial complaint was madeNo evidence of bed bugs was found in OctoberIn December the customer brought to the attention of the office that they had an infestation in their apartment by bringing live bed bugs to the officeBed bugs are a pest that is brought into the homeAlthough the tenants had lived in the apartment for several months, University Village covered all costs associated with the professional treatment of the infestation and in addition offered additional compensation to the tenants as a customer service gestureOn the same day of the complaint in December University Village scheduled the soonest possible pest control appointment to treat the infestationIt was explained to all tenants that the treatment of the infestation would take place over the course of the month in several treatmentsCommunication in the form of a written notice was delivered to all tenants prior to each inspectionIn short, the problem was brought to the attention of University Village, and University Village immediately took action to correct the issueIt is understandable that the treatment process of bed bugs is time consuming and requires extensive preparation on the resident's behalf, and we are sorry to hear that the customer feels dissatisfied, The final pest control appointment on January 4, revealed that the infestation had been eradicated and there was no evidence of live bed bugs any longer in the unitWe believe that the issue has been resolved in a timely manner given the nature of the situation and we will not be releasing the customer from liability of their lease

Initial Business Response /* (1000, 5, 2015/10/20) */
In response to complaint XXXXXXXX, it is to be said that University Village Fresno has acted in accordance with the legal and binding agreement made between the customer, to remain unidentified, and University Village Fresno. The customer at...

hand has successfully completed and executed an Application and Lease Agreement with our company, and thus far has defaulted in the contract. The request by the customer for elimination of financial obligation is not a request that can be granted. The lease executed between both parties specifically outlines the requirements needed to obtain occupancy of the apartment, including the execution of the Guaranty Agreement by a person (other than the resident) whom meets the specified criteria. Given the customers inability to obtain a Guarantor, University Village Fresno made the special exception for the customer whereas the customer would pay both the first and last month's rent at the time of move-in, and a Guarantor would not be needed. The executed Lease Agreement by both parties specifically states that the absence of an executed Guaranty Agreement does not release the customer of financial obligation to the lease contract. We are very sorry for the misunderstanding between our business and the customer; however it was made to believe that the customer understood the terms of the Lease Agreement upon the customer's execution of the contract. University Village Fresno does allow for the re-leasing of the apartment space from the customer to another person who has been approved for residency, the only stipulation being the payment of a $250 re-leasing fee paid by the customer, as well as the customer finding the replacement tenant. Upon the new tenant's accepted Application, execution of a completed Lease Agreement and Guaranty Agreement, payment of the first month's rent, as well as occupancy of the apartment space, the current customer/tenant is released of all financial obligations from that date forward. It is the responsibility of the customer to find the replacement tenant, but in good faith we have assisted in the process by referring prospects to the available space. University Village Fresno has tirelessly put forth the effort to assist the customer in finding a replacement tenant; however as of date have been unsuccessful. We have communicated with the customer several ways which we have found successful in finding new tenants. Mediums include advertisement on social media, Craigslist, as well as posting flyers on campus in nearby colleges and universities. Whether or not the customer has followed through with our suggestions is unknown.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In their response, the business made a false claim that they offered a special exception for me to pay both first and last month's rent at time of move-in, if I did not get a co-signer.
They never said that, the provision for payment of first and last month's rent was part of the conditions to be met in addition to getting a co-signer and when I did not get one, they said I could pay the rents for the first and last three months to move in, to which I declined, because I have never before heard of such an outrageous demand for rent and aside from that, the total amount which adds up to $2,096 at $524 per month was too much for me to pay at once and still have to continue paying rents from the second month.
Please note that this part on special exception was already mentioned in my original complaint filed against the business.
Also, note that their false claim means they have something to hide and that was why they did not send a copy of the full lease agreement to my proposed co-signers. In addition to this, the fact that they still do not have a replacement tenant despite all my efforts and their so-called assistance to get one, shows that they do not have good patronage and reputation after all. That's the reason they are looking for someone to hinge the responsibility of advertisement/occupancy for their hostel accommodation.
My position remains that I do not owe them anything.
Final Consumer Response /* (4200, 11, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business' response is not satisfactory and like I mentioned in my earlier response, there seems to be something shady about the way these guys are running their business, or else why did they suddenly get someone to let the accommodation spot to, only a week after I hinted that they are not straightforward in the way they conduct their business.
That was how they initially told me I could move into their property only after I got a co-signer to guarantee my rent payments, meaning if I did not get a co-signer (which was the case), my rent payments was not guaranteed. All of a sudden, they came up with the offer to take up the spot with a $2,096 deposit which I turned down and made it explicitly clear that I do not have that kind of money.
I came forward with this case to Revdex.com to make it clear that I am not obligated to any contracts with University village, I do not owe them any rents as I could not guarantee my rent payments and did not get anybody to co-sign for me. It appears I am being forced to declare money that I don't have, for a place I never lived in.
Kindly understand my position. Thank you for your co-operation and understanding.
Final Business Response /* (4000, 13, 2015/11/23) */
Once again, we are very sorry that the customer feels unsatisfied with our business. In good faith we have put forth the effort in assisting the customer with finding a replacement tenant, which we were able to do. The timing of the lease re-letting may fall simply by "chance," in that University Village was able to find a replacement tenant in the middle of this dispute. In no way should our efforts reflect dishonest business practice. We are simply holding the customer to the contract which they signed and believe that the rent installments remain due for the time that the customer had signed in obligation of from the start of the contract up until the day prior to the space successfully being re-let.

I am rejecting this response because:As mentioned in the initial complaint, the property leased to us was not in habitable condition (see attached pictures).  This was more than in need of a professional cleaning.  The apartment was insect ridden, had illegal drugs, broken furniture, trash strewn throughout and a rancid smell (see attached pictures of the condition of unit on move-in).  According to California law, the landlord has the obligation of leasing a habitable unit which includes providing a dwelling free from debris, filth, rubbish,
garbage, rodents, and vermin.  The landlord did not comply with their duties as the lessor.Should we not be released from this lease, we will pursue our lawful protections through the court system.

The customer executed a lease agreement with University Village for a move-in date of November 1,2016. University Village is student housing and when a new tenant moves in in the midst of the academic year they are moving in with other residents whom have already been residing in the unit for...

several months. Residents are provided with their own bedroom and bathroom, but share the living room and kitchen with the other roommates. It would be unreasonable for a new tenant moving in to expect the shared areas to be in perfect condition considering residents live in the same unit currently and use the common area on a daily basis. Upon moving in the customer did bring to the attention of University Village their dissatisfaction with the common/shared areas of the unit. The customer was offered to have the common areas of the unit professionally cleaned at no cost to them, or if they would prefer to be assigned to another apartment entirely. The customer denied the offer stating that they would need to see inside the other apartment offered and otherwise would be unwilling to accept the offer. It is not a common business practice for University Village to allow tenants inside other people's apartments without being assigned to a bedroom within, especially without any notice of entry given. It would cause a large sum of discomfort to the current tenants in an apartment to have prospective roommates view the apartment freely to see whether that unit is up to their expectations. Management advised the customer that management would walk the offered apartment and ensure that levels of cleanliness were higher in the new unit assigned if the customer wanted to proceed with that option. We believe the customer is liable for the executed lease agreement seeing as the option was given to have the assigned unit professionally cleaned, or to relocate to a new apartment.

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Address: 5100 25th Ave NE, Seattle, Washington, United States, 98105-4121

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