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This letter is to address the complaint by [redacted] placed to the Revdex.com.
style='FONT-SIZE: 9pt; FONT-FAMILY: "Tahoma", sans-serif; COLOR: black; LETTER-SPACING: 0.5pt'>Mrs. [redacted] started utilizing our services on 2/24/2014 while she cared for three foster children. The government was subsidizing a majority of the tuition for these three children. Mrs. [redacted] has explained to Children of America that she was court ordered to give the children back on 1/5/15. This resulted in the state discontinuing their tuition assistance, effective that day.
Mrs. [redacted] had the three children attend our facility on 1/5/15 and 1/6/15. Children of America proceeded to take further action with trying to receive payment for these days. Children of America submitted discrepancy forms, which is additional documentation to try to receive the payment for the days in questions. These forms were denied. Upon receiving the denial on these forms, we spoke with a representative at the state to explain the situation and plead our case for payment. The representative informed us that is their policy to discontinue services if the foster parent is notified that they are to give the children back to their biological parent. As a result of this, Mrs. [redacted] was billed out $209.42 for the two days she used our services.
Children of America understands Mrs. [redacted]'s frustration with the situation, but we have done our due diligence in trying to receive payment and unfortunately the fiscal responsibility will then fall on the parent. With regard to Mrs. [redacted]'s accusation of mistreatment and false information, we again tried to address all issues with her. It was explained to Mrs. [redacted] of the situation and why she was charged. Mrs. [redacted] alerted us to the fact that the director at the time informed her she would have no more charges. Unfortunately that director is no longer with our company so we could not verify. In addition, the corporate office is in charge of all billing. Mrs. [redacted] was informed that if she had something in writing, we would honor the agreement. Otherwise the charges are valid and she would be responsible.
It is an unfortunate situation, but the charges are valid and Children of America has done all that is possible to assist. Please contact me if you have questions.
Regards,
Sean [redacted] Manager of Operational Accounting

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] Sean is obviously not clear on the case and didn't even report the story back correctly. Thankfully I constacted the center itself since he was rude, negligent, and unwilling to look into the situation. The Avon center has corrected the situation and contacted CCDF since this incompetent gentleman refused to. CCDF is issuing the check like they were supposed to. They needed simple clarification which Sean refused to provide.  I will be letting people know what poor jobs Sean at corporate has done and how rudely I was treated. Thank goodness for the center itself taking matters into their own hands and fixing this issue. It's a shame that people like Sean do such poor work. I still want my complaint to move forward so people can know to steer clear of this company. They are fraud.

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