Univision Communications, Inc

Review: I am a member of Univison website forums. I decided to close my account and send an email request to get it closed. I never got an answer.Desired Settlement: I want Univision to close my Forum Univision account registered under my username: [redacted] or under my email address [redacted]

Consumer

Response:

At this time, I have not been contacted by Univision Communications, Inc regarding complaint ID [redacted].

Sincerely,

Review: The public cannot watch on univision.com the tv shows whether they have a roof top or subscribe to dish it does not allow even if you change your dish package if doesn't allow the viewing of the univision.com tv shows and zitcoms and telenovelas.Desired Settlement: Univisions should allow that public to view whatever show on their website with out having to subscribe to a cable system or att uverse or satellite tv. Univision.com should allow the public to view their television broadcasts online some people don't have cable and or television rooftop and can only depend online to watch tv.

Review: On 9/*/13 I purchased a [redacted] for $250. I then loaded the funds onto my Univision MasterCard Prepaid Card. The next morning I received an email that my account had been suspended because of suspicious activity. I called customer service and was told I needed to send documents to verify my account. I sent a copy of my ID, social security card, a billing statement, tax return as well as a copy of my [redacted] credit report. On 10/**/13, I received an email from [redacted] of Univision Cardholder Services stating "The department in charge has reviewed the documents you sent and the resolution is that the account will remain closed." I called Univision and the rep who identified himself as "[redacted]" confirmed that my account is closed and now I needed some type of verification letter from [redacted] to have my funds transferred back to my bank. I explained that American Express was never used and had absolutely nothing to do with the situation. My account was loaded by a prepaid MoneyPak I had purchased with cash. I offered to send the receipt as prove. After being placed on hold I was then told I needed to "go to the Police Department or Courthouse and get a letter from them verifying my identity." After reminding this person I have already submitted a valid copy of my ID, social security card, tax return and credit report I was then told that their verification department did not accept them. After asking for more details on this letter they wanted from the Courts or Police I was put on hold again. When the CS rep returned he apologized and retracted everything he had stated beforehand and now told me I would not be able to get my funds at all. I was never given a reason and when I asked to speak with "the department in charge" I was told that wasn't possible. I then asked to speak with a supervisor and [redacted] repeated the very same thing. When I ask about my remaining balance on my account she told me that the funds would be sent to the State of California and I must claim it from them. I pointed out that the terms of service agreement clearly states, "In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records." When I asked them to close my account and mail me a check for my remaining balance, they refused. She stated that my account is not closed but rather just suspended and will continue to be charged the $9.95 monthly service charge as long as there is a balance. When I asked when they would actually send my balance to California she could not give me an answer. When I asked for the name of the CS rep I spoke with earlier she said his name was [redacted], not [redacted] as he stated. The documents I have submitted are all valid and accurate but told they are not acceptable. I have continually been given inaccurate and confusing information from customer representatives. So as of right now I am currently stuck in limbo with no foreseeable way to get my money returned to me. After exactly 263 minutes spent on the phone with their Customer Service department and 9 separate emails for verification documents I still have not been given any explanation as to why my account has been suspended and closed. All I do know for certain is that they refuse to send me money that I have loaded onto my account. Any assistance in this matter would be greatly appreciated.Desired Settlement: $221.21 returned to me via check.

Business

Response:

ID No.: [redacted] – Univision MasterCard Prepaid Card –[redacted]

Dear [redacted]:

This letter is in response to the concern raised by our customer [redacted] regarding his Univision MasterCard Prepaid Card. We have reviewed the complaint and conclude that per our issuing bank’s regulatory policy, [redacted] was required to submit valid documentation but has not satisfactorily met those requirements.

Based on the findings of our investigation, we will close the account and issue an expedited check for the remaining balance of $221.21, as requested by [redacted], to the address on record for the card account.