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Unleashed Dog Training

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Unleashed Dog Training Reviews (1)

On 14August2015 I purchased six sessions of Unleashed dog training's basic training for my then three month old Weimaraner puppy. The training began on 22August2015 at 2pm. The cost of the sessions was $110.00 which was paid via credit card on the 14th of August. I purchased these sessions from this organization because they came highly recommended from a co-worker. My eleven year old daughter was the main participant during the training with our puppy. I spoke with the owner of the organization prior to attending the first class and made him aware that my daughter was going to be the main participant. He was very kind and stated that he has trained puppies with young owners previously. When we arrived on the 22nd of August we were greeted by the owner's assistant trainer. The training was going well until the trainer decided to use our puppy as an example to show the class how to have their dogs obey the "sit" command. Our 16lb 3month old puppy was excited to have the extra attention and was jumping up on the trainer. The trainer showed my daughter how to get our puppy to stop jumping by pulling downward on the leash. After several failed attempts to get our puppy to cooporate she then open handed struck our puppy on the nose several times. After the session was over and after we left the training facility my daughter became very tearful and upset that the trainer struck her puppy. I called the owner to discuss my concerns and he stated it was part of training to ensure "safety" for the trainer and my daugher. He also offered to teach the next training session and encouraged my daughter and myself to return. I discussed that option with my daughter who stated she did not want to return to that particular organization. I also took the liberty to speak with three other reputable dog training organizations in our community, none of which agree with striking the dog for training and "safety" purposes. I have asked for a refund and the owner refuses.Product_Or_Service: Unleashed Dog TrainingOrder_Number: Ref # PGXXXXXXXXXXAccount_Number: Ref # PGXXXXXXXXXXDesired SettlementI would like to have a full refund of $110.00 so that I may be able to obtain other training for our puppy that is more suitable. Business Response At the beginning of dog training our company gives a brief of safety rules and disclaimers which include the notification that we reserve the right to handle and correct aggressive or dangerous dogs. The customers young dog was constantly jumping. Our trainer used the leash of the dog to give a correction through a martingale style collar that the dog was wearing. Due to the nature of the sharpness of the dogs nails at that age and the amount that the dog was out of control the trainer did have to escalate the correction. The client personally described this to me as "the trainer tapped her on the nose". Communication was made with customer and had agreed to use the lead trainer for the company. Client did not show for 2 more classes after that agreement. After the 3rd week the client contacted our company and demanded a refund after no-showing training multiple times. The company offered to restart her dogs training for no extra charge and she refused. Client stated that she didn't want to use the company anymore. There was multiple phone calls and every time the client called there was another story and another excuse about why she didn't want to come to training. The company does not do refunds if the client voluntarily withdraws from the class. After a vast amount of alternative options to get the clients dog back into train in the client still refuses.

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Description: Dog Trainers

Address: 264 Howell Rd Lot 7, Hubert, North Carolina, United States, 28539-3956

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