Unleashed Lighting

Initial Business Response /* (1000, 5, 2015/11/18) */
The reason a replacement LED light bar was not sent to Mr.*** is due to him opening up our LED light bar which voided the warrantyWhen we received the light bar back it was opened up by Mr.*** and he added more lights to it and colored
itHe has admitted to opening the bar and customizing it himselfPictures of the bar were taken and we have sent them into the resolution specialist so she can see what has happenedWe will not refund the money but we will send him a replacement bar with no warranty as we do not know if he will open the bar again
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We agree to accept a replacement if tracking is provided for the shipmentIf the bar isn't received we reserve the right to reopen the complaint
Final Consumer Response /* (3000, 13, 2016/01/14) */
I would like for it to be documented that the business did not follow through with the offered resolutionThere was no effort made to send the bar or to return the light bar that we returned to the company via FedExWe have no product and no refund