Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
[redacted] Sent: Wednesday, August 24, 4:PM [redacted] Subject: Complaint # [redacted] Good afternoon, The customer first came to our shop in January They complained of a roof leak --stating it was wet in the bedroom slide and thought it might be leaking around the slide out sealAdditionally, the A/C was rattlingThey wanted the sofa removed and for us to check the water heater indicating the pilot light goes out during the night The technician indicated the roof needed to be resealedResealing a roof is standard maintenance and should be checked every year if not sooner if the unit is exposed to the weatherIf the roof did not need a roof reseal--we would not recommend itOur labor rate is $per hour--which is appropriate and reasonable in the RV industryIt usually takes 10-hours depending on the unit and components on the roofThis is our standard chargeThe customer was informed of the charge prior to resealing the roofThe customer gave approval prior to repairs--which is our standard procedureA standard cost of $600.00-- I have not heard of and would expect that a customer might research this prior to giving approval for repairs? Additionally, the slide out seal was cut too short and was shrinking which was or would cause the customer water issues/damageWe recommended replacing the slide out sealsAgain, the customer was notified of labor time and material pricing prior to completing the repairLike the roof reseal--if there was not an issue with the slide out seal we would not recommend replacing it We checked their AC unit and determined the compressor is noisy--an amp draw was taken --12.5amps with an outside temperature of degreesThe customer was not charged for checking their ac unit The sofa was removed and the customer was charged of an hour as it did take that amount of time to remove the sofaAgain the customer approved the charge prior to removal We found the water heater needed an air adjustment and charged of an hourWe tested further and did not have an issue with the pilot at the shopIf the unit has been sitting a spider web can cause an issue--however, the customer did not mention an issue with the water heater when they brought their unit to the shop for the second time The customer returned March 21st 2016-stating they still had water in the unit in the bedroomWe water tested the roof and found no leaksThere were no leaks in any of the places the customer has claimedThe customer's plumbing was tested and no leaks were foundThe customer did not indicate the water leak was an issue when under pressure from the city water fill but stated it was from the roofWe did later find a leak at the control box when connected to the city water fillThe customer was charged four hours laborThe technician removed their control box--repaired all their leaking fittings--tightened--retested--found no leaks with pressure for three consecutive days--reinstalled the control box and sealedAt this time the customer did not mention anything about any other issues addressed in their previous visitThey were charged at this time as it took time and did not pertain to their roof reseal or slide out sealAgain these items needed to be addressed or we would not have recommended or repaired The customer called late June indicating they still had some concerns in regards to their unitI informed they were welcome to bring their unit in any time and we would be happy to take a look at itWe stand behind our work %The customer refused to bring their motor home in for assessment We have been in business for sixteen years and have never had a complaint through the Revdex.comAgain, all repairs made were approved prior to completionWe have a day labor warrantyIf the customer refuses to bring the unit back we are not able to address their concernsWe do not think any refund is warranted in this case Thank you for your time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
[redacted] Sent: Wednesday, August 24, 4:PM [redacted] Subject: Complaint # [redacted] Good afternoon, The customer first came to our shop in January They complained of a roof leak --stating it was wet in the bedroom slide and thought it might be leaking around the slide out sealAdditionally, the A/C was rattlingThey wanted the sofa removed and for us to check the water heater indicating the pilot light goes out during the night The technician indicated the roof needed to be resealedResealing a roof is standard maintenance and should be checked every year if not sooner if the unit is exposed to the weatherIf the roof did not need a roof reseal--we would not recommend itOur labor rate is $per hour--which is appropriate and reasonable in the RV industryIt usually takes 10-hours depending on the unit and components on the roofThis is our standard chargeThe customer was informed of the charge prior to resealing the roofThe customer gave approval prior to repairs--which is our standard procedureA standard cost of $600.00-- I have not heard of and would expect that a customer might research this prior to giving approval for repairs? Additionally, the slide out seal was cut too short and was shrinking which was or would cause the customer water issues/damageWe recommended replacing the slide out sealsAgain, the customer was notified of labor time and material pricing prior to completing the repairLike the roof reseal--if there was not an issue with the slide out seal we would not recommend replacing it We checked their AC unit and determined the compressor is noisy--an amp draw was taken --12.5amps with an outside temperature of degreesThe customer was not charged for checking their ac unit The sofa was removed and the customer was charged of an hour as it did take that amount of time to remove the sofaAgain the customer approved the charge prior to removal We found the water heater needed an air adjustment and charged of an hourWe tested further and did not have an issue with the pilot at the shopIf the unit has been sitting a spider web can cause an issue--however, the customer did not mention an issue with the water heater when they brought their unit to the shop for the second time The customer returned March 21st 2016-stating they still had water in the unit in the bedroomWe water tested the roof and found no leaksThere were no leaks in any of the places the customer has claimedThe customer's plumbing was tested and no leaks were foundThe customer did not indicate the water leak was an issue when under pressure from the city water fill but stated it was from the roofWe did later find a leak at the control box when connected to the city water fillThe customer was charged four hours laborThe technician removed their control box--repaired all their leaking fittings--tightened--retested--found no leaks with pressure for three consecutive days--reinstalled the control box and sealedAt this time the customer did not mention anything about any other issues addressed in their previous visitThey were charged at this time as it took time and did not pertain to their roof reseal or slide out sealAgain these items needed to be addressed or we would not have recommended or repaired The customer called late June indicating they still had some concerns in regards to their unitI informed they were welcome to bring their unit in any time and we would be happy to take a look at itWe stand behind our work %The customer refused to bring their motor home in for assessment We have been in business for sixteen years and have never had a complaint through the Revdex.comAgain, all repairs made were approved prior to completionWe have a day labor warrantyIf the customer refuses to bring the unit back we are not able to address their concernsWe do not think any refund is warranted in this case Thank you for your time