Unlimited Auto Sales

To whom it may concern,On the following day after [redacted] purchase the [redacted] on July 29, 2015, he notified us that his tire pressure light had shown up on the vehicle due to a tire sensorWe told [redacted] , we had agreed to pay half of the repair once we saw the repaired invoiceThis invoice was to be faxed to Unlimited Auto Sales so we can make proper arrangement to Send a check for half the repair to him, but the invoice was never faxedSince then, we have not heard from him until little over two weeks later with the complaint that his airbag light had shown upAs per [redacted] Conversation with Tony, he had responded that he should bring the vehicle back to us so that we could get one of our mechanics to check the vehicle outOur mechanics would have diagnosed the problem and charged a cheaper price to repair the vehicle due to the business connection than going to an independent shop/dealershipThere was no agreement that we would pay half for the cost of getting repairs done.Also, at the time of purchase, [redacted] had agreed to get the [redacted] extended warranty because the vehicle was sold AS ISThus in our defense, we are not obligated to pay for any repairs or problems please see copy attached of Warranty Form signed by the customerUnlimited Auto Sales did not agree to pay half for the repair on the airbag light problem, but did agree to pay half for the tire pressure light problemWe did offer [redacted] service to bring his car back in and have repair done with one of the mechanics that we do business with for a cheaper price than a shop would have charged.To be fair, we are willing to pay $from our pocket since this would have been the price of parts & labor if he would have brought it to one of our mechanics

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While the owner of Unlimited Auto Sales spoke with my father [redacted] **in August they actually stated they would not help fix the carAlso my father never made statements to anyone at the dealership about my not paying attention that is not true On Sept 1st My mother explained to Amel that they we were going to have car towed to another mechanic because [redacted] at [redacted] could not fully determine the reason it was damaged [redacted] however stated that the car was driven for a month so this was not due to driver negligenceIn fact when my mother attempted to speak with Amel again on Sept 21st in her message to their staff person was that the new mechanic also stated the damage was not done caused by user error and that is was due to pre-existing condition that someone possibly dealership may have attempted to hideUnlimited Auto Sales never returned my mother [redacted] 's call on September 21, A verbal message was left with the dealerships employee telling them the cause of the damage and that it was due to a faulty water jacket housing which was a pre-existing condition prior to purchaseMy mother asked for the owner Amel to return the call which he never did nor anyone else at the dealership As stated earlier the car was driven locally for a month and the mechanic stated it was pre-existingWe had to purchase a new car so that I could get to school and workWe are asking that a 65% of the $we spent to purchase the car be returned to us Regards, [redacted]

On Saturday January 31th Unlimited Auto Sales sold a [redacted] Vin [redacted] to [redacted] At the time of sale the customer was made aware of the vehicle being a Rebuilt SalvagePlease see copies enclosed of all signed documentsAt the time of sale the customer requested that we send all the documents to her daughter in GA so that she can obtain the tags for herWe sent all the documents out to her daughter on Monday February 2nd 2015.The customer signed a Promisary Note for the $remaining balance due by 2/20/Please see copies attachedWe charged the customers card on Monday 2/23/The customers daughter called the dealership accusing us of charging the card fraudulentlyWe explained to the customers daughter that her mother signed a agreement to charge the cardThe daughter said “I don't care this is fraud, I will dispute this with her credit card company”The matter was resolved we provided proof of agreement and we were not charged back we received our $paymentOn July 28th [redacted] H [redacted] called the dealership and told us that her engine locked up and that we need to pay for a new engineShe told us that her car kept running hot and going into the redShe told us that she took her car to [redacted] and that they told her she needed to replace the reservoir so she said they did that and then she said that her car was still running hotShe then told me that she drove the car home and that her mechanic came over the next day, when he came over to her house she said he started the car and she said that he told her that the it went into red then she said that he told her the engine has locked upWe advised her that she should not have driven the car if it kept going into the red that she needs to take the car to the [redacted] dealership to make sure if that is the problemWith her being in another state it is difficult for us to send her to a good mechanicWe do not have any contacts there.She also said that we should have given her a warrantyAt the time of purchase the customer was explained the we give a in house day warranty for vehicles that are years old or youngerWe always offer extended warranty to customersWe have two companies that we have the information on on our desksThe customer was offered the extended warranty but she declined she said didn’t want to spend any more moneyThank you unlimited Auto Sales

As previously stated in our last letter sent, Unlimited Auto Sales is declining to reimburse [redacted] We gave the customer an option to trade in the vehicle for the same price that the vehicle was price at when they bought the car ($2900)The customer declined the option to do so The customer also purchase this vehicle "As-Is" (see attachment)The rest of the amount that the customer is claiming for is registration fee that come with purchasing any vehicleThat money goes to MVA for Tags & Title

Thank you for your understanding on our decision As agreed, enclose with this letter is a check in the amount of $I do apologize for the inconvenience that all this has cause since September but glad that we have come to an agreement.I hope that you have a Happy HolidayUnlimited Auto Sales

10/05/2015On July 21, 2015, [redacted] purchased a [redacted] with milesAt the time of purchase, customer was notified that the vehicle will be sold AS IS but was offered a Cars Protection Plus Power Train extended warrantyPlease see attach MVA form CS-019.On August 29, 2015, the customer's father called asking about the extended warranty and see what the warranty had coveredMy staff then told the customer that if he still had a copy of the contract, which was given at the time of purchase, it states what fs covered and not coveredWe also suggested giving the company a call to get more details if he had any questions.On August 31, 2015, the customer's father spoke to another staff explaining what was happening with the vehicleCustomer explained that the vehicle had overheated but couldn't give any more details on why the vehicle had overheatedWhen asked if there were any signs of the vehicle overheating, the customer's father couldn't explain and stated that his son was driving the vehicle and probably wasn't paying attention to vehicle.On September 1, 2015, the customer's mother called and spoke to AmelShe had stated that they took the vehicle to [redacted] and dealt with a technician name *** [redacted] diagnosed the vehicle, now with miles, and explained that the plastic coolant housing had cracked and there was also no oil/coolant in the engineShe explained that the extended warranty wouldn't cover the costWe had offered the customer to go to one of our mechanic that would charge at a cheaper price but she refused to accept our offer.On September 21, 2015, the customer's mother had called again stating that the water jacket housing is what made the engine fail and that was not covered under warrantyAgain, we offer the customer to take the vehicle to one of the mechanic that we do business with and will charge the customer at a reasonable price.If you have any further questions, please feel free to give us a call.Thank you,Unlimited Auto Sales

On 03/12/2016, we didn't force a sale unto the customer for paying an addition $2000.00. The cheapest vehicle on the lot was for $4900.00. We explain to the customer that we will trade in the [redacted] for the same amount as when they purchased it from us, which was $2900.00. The customer will only have to pay the different in vehicle price as well as Tag & Title fee. We also were the ones that shown them the [redacted] report, They decline that offer. We gave the customer the choice to choose any other vehicle that they would like to purchase, but the customer decline, said they will just keep the vehicle and go somewhere else.Unlimited Auto Sales is declining to reimbursement [redacted] , We gave the customer an option to trade in the vehicle for the same price that the vehicle was price at when they bought the car ($2900). The customer declined the option to do so. The customer purchase this vehicle "As-ls” [See attachment). The rest of the amount that the customer is claiming for is Tag and Title fee that come with purchasing any vehicle.

10/05/On July 21, 2015, *** *** purchased a *** *** with milesAt the time of purchase, customer was notified that the vehicle will be sold AS IS but was offered a Cars Protection Plus Power Train extended warrantyPlease see attach MVA form CS-019.On
August 29, 2015, the customer's father called asking about the extended warranty and see what the warranty had coveredMy staff then told the customer that if he still had a copy of the contract, which was given at the time of purchase, it states what fs covered and not coveredWe also suggested giving the company a call to get more details if he had any questions.On August 31, 2015, the customer's father spoke to another staff explaining what was happening with the vehicleCustomer explained that the vehicle had overheated but couldn't give any more details on why the vehicle had overheatedWhen asked if there were any signs of the vehicle overheating, the customer's father couldn't explain and stated that his son was driving the vehicle and probably wasn't paying attention to vehicle.On September 1, 2015, the customer's mother called and spoke to AmelShe had stated that they took the vehicle to *** and dealt with a technician name *** diagnosed the vehicle, now with miles, and explained that the plastic coolant housing had cracked and there was also no oil/coolant in the engineShe explained that the extended warranty wouldn't cover the costWe had offered the customer to go to one of our mechanic that would charge at a cheaper price but she refused to accept our offer.On September 21, 2015, the customer's mother had called again stating that the water jacket housing is what made the engine fail and that was not covered under warrantyAgain, we offer the customer to take the vehicle to one of the mechanic that we do business with and will charge the customer at a reasonable price.If you have any further questions, please feel free to give us a call.Thank you,Unlimited Auto Sales

On Saturday January 31th Unlimited Auto Sales sold a ** *** Vin *** to *** *** ***At the time of sale the customer was made aware of the vehicle being a Rebuilt SalvagePlease see copies enclosed of all signed documentsAt the time of sale the customer
requested that we send all the documents to her daughter in GA so that she can obtain the tags for herWe sent all the documents out to her daughter on Monday February 2nd 2015.The customer signed a Promisary Note for the $remaining balance due by 2/20/Please see copies attachedWe charged the customers card on Monday 2/23/The customers daughter called the dealership accusing us of charging the card fraudulentlyWe explained to the customers daughter that her mother signed a agreement to charge the cardThe daughter said “I don't care this is fraud, I will dispute this with her credit card company”The matter was resolved we provided proof of agreement and we were not charged back we received our $payment.On July 28th *** H*** called the dealership and told us that her engine locked up and that we need to pay for a new engineShe told us that her car kept running hot and going into the redShe told us that she took her car to *** *** and that they told her she needed to replace the reservoir so she said they did that and then she said that her car was still running hotShe then told me that she drove the car home and that her mechanic came over the next day, when he came over to her house she said he started the car and she said that he told her that the it went into red then she said that he told her the engine has locked upWe advised her that she should not have driven the car if it kept going into the red that she needs to take the car to the ** dealership to make sure if that is the problemWith her being in another state it is difficult for us to send her to a good mechanicWe do not have any contacts there.She also said that we should have given her a warrantyAt the time of purchase the customer was explained the we give a in house day warranty for vehicles that are years old or youngerWe always offer extended warranty to customersWe have two companies that we have the information on on our desksThe customer was offered the extended warranty but she declined she said didn’t want to spend any more money.Thank youunlimited Auto Sales

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Complaint: ***
I am rejecting this response because:You are referencing the WRONG CAR! That shows us that you have no interest in making any type of settlement! Unlimited Auto Sales, how do you continue to defraud unsuspecting buyers and be okay with that! Just as we've stated, Unlimited Auto Sale you've never had our interest only your interest in making money at our cost~ANY MEANS NECESSARY No concessions were made on our behalf during purchase and/or problems BROUGHT to your attention days after purchase We purchased cars from you both have problemsWe will continue to make our displeasure with the vehicles and customer service known! Lemons, Lemons, Lemons is what you sold us; your mechanic fixed temporarily only to pass MD inspection You should pay for repairs made to vehicle or refund in full the purchase price and take vehicle back! Neither will hurt youThat's what Good companies do; make concessions for their customers!We have RIGHTS as consumers making purchases and we WILL continue to make your voices known! You cannot continue these nonchalant practices and stay in business Regards,
*** ***

Dear Revdex.com, USA has been upfront and responsive to this alleged complaint in providing accurate details to verify that the choices and circumstances were out of our control (late departure in the morning from school because of late students, school chaperone deciding to bypass stop at Newport Beach, a non-costing venue option Mr*** has taken his own action with his credit card company.) Because of these three things, USA believes there is nothing more to do

Dear Revdex.com, Thank you for forwarding this concern onto us for response Mr*** *** also contacted us and requested a partial refund He then went to his credit card company and did a charge back for $which we have not disputed We have not heard from him
since. Mr*** was correct in that the motor coach arrived late into Anaheim, causing them to miss a stop at Newport Beach There was no charge for the stop at Newport Beach, so we felt the request for $refund was excessive. However, Mr***’s arguments as to why the delay occurred are incorrect. The delay was caused because of a late departure from the school Motor coach arrived on time at 6:15am confirmed by the school district transportation office It was scheduled to depart by 6:30am for LA but did not depart until 8:00am This was a group related issue and not a bus driver issue The original route was to drive through the bay area on the way south to L.A., but because of the late start the original route was plagued with stop and go traffic and the bus driver using Google Maps along with help from the dispatch office, determined that a safer and less congested route would be to avoid the bay area and travel down HWY through Sacramento This was predicated to take additional minutes but avoided all of the traffic congestion and possible other problems When motor coach arrived in LA, the head chaperone from the school decided to forego the stop at Newport Beach and head directly to hotel to get ready for Disneyland This was not a decision made by the bus driver or USA student Travel. The rest of the trip was problem free and the students had a safe and enjoyable senior class trip. Cordially, *** ***USA Student Travel

Thank you for your understanding on our decision As agreed, enclose with this letter is a check in the amount of $I do apologize for the inconvenience that all this has cause since September but glad that we have come to an agreementI hope that you have a Happy Holiday
Unlimited Auto Sales

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Complaint: ***
I am rejecting this response because: WHAT THEY ARE TELLING YOU IS UNTRUETHEY DID NOT TELL ME THEY WOULD FIX THE TRUCKAND MY FIANCE DID NOT YELL AT HIM
Regards,
*** ***

As stated by the customer (**& *** ***), the vehicle was ready on February 29, At the time of deposit, we don’t guarantee when vehicles would be ready due to the unpredictable event when a vehicle is getting inspectedFor instance, we will do what is possible on the dealership
hand to make the process fast but we also understand that there are other people that we have to wait patiently forSuch as the inspector's time, parts wait/delivery time, mechanic's time and employee's time.On this day, February 29, 2016, the customer did come to the dealership to pick up the vehicle but didn't want to wait for the vehicle to be clean/detailAlso, we have multiple jacks within the premises so that would have been taken care of within minutesAs stated, due to the condition of the vehicle and the time frame that the customer had, we were told that they would be coming back the next day for the vehicleWe agreed and got the car cleaned/detailed so it would be ready for the customer the following day.On March 1, 2016, the vehicle was picked up by the customerDays later, customer stated they have experience some difficulties with the carWe told the customer to bring the vehicle to the dealership so that we can see/check out the vehicleThe customer came and one of our salesperson, Tory, went on a test drive with the customerVehicle was driven for minutes and driving fineThus, there was nothing that we could have done without a problem occurringWe then told the customer if they no longer like the vehicle, they are welcome to trade in the car for another vehicle with a trade value of the amount they had paid for ($2900), Customer came and attempts to make a decision on another vehicle but with a disagreement of prices, they stated that they will keep the vehicle instead.Attach is the copy of bill of sale stating the customer paid only $for the vehicleAlso attach is a copy of the MVA form CS-stating “Vehicle Sold As Is"Both documents were signed by both customersUnfortunately, we will not agree with the desired outcome/settlementAs stated above, despite the vehicle being “Sold as is" we have attempted to please the customer with their concernsThe customer made a decision to keep the vehicle instead of taking our offer.Unlimited Auto Sales

I am rejecting this response because: Since I have not receive any compensation, I do not consider this matter resolvedHowever, it appears we have gone as far as we can regarding this issueUnless USA is willing to do something more, it appears all I can do is wait and urge New Tech High School to use a different company in the future

Bought a Toyota from here almost a year agoAfter I got you could tell it was poorly taken care of in the cheapest way possibleIt had random parts on it like an oil filter from a Chevy cobaltI let that go and just replaced a few of the partsThere were also recalls open on it when I took it to the dealershipThen recently I found a crack in the bumper and then found out it had been wrecked prior to buying it and not properly fixed so it recrackedThey basically put a band aid over the problem to make it look better for buying purposesNow I’m going to have to pay $for a new grill, front bumper, and fender linersMake sure if you buy a car here you look it over well to make sure it hasn’t been wrecked!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:While the owner of Unlimited Auto Sales spoke with my father *** *** **in August they actually stated they would not help fix the carAlso my father never made statements to anyone at the dealership about my not paying attention that is not true On Sept 1st My mother explained to Amel that they we were going to have car towed to another mechanic because *** at *** could not fully determine the reason it was damaged*** however stated that the car was driven for a month so this was not due to driver negligenceIn fact when my mother attempted to speak with Amel again on Sept 21st in her message to their staff person was that the new mechanic also stated the damage was not done caused by user error and that is was due to pre-existing condition that someone possibly dealership may have attempted to hide.Unlimited Auto Sales never returned my mother *** ***'s call on September 21, A verbal message was left with the dealerships employee telling them the cause of the damage and that it was due to a faulty water jacket housing which was a pre-existing condition prior to purchaseMy mother asked for the owner Amel to return the call which he never did nor anyone else at the dealership As stated earlier the car was driven locally for a month and the mechanic stated it was pre-existingWe had to purchase a new car so that I could get to school and workWe are asking that a 65% of the $we spent to purchase the car be returned to us
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
While the owner of Unlimited Auto Sales spoke with my father [redacted]. in August they actually stated they would not help fix the car. Also my father never made statements to anyone at the dealership about my not paying attention that is not true.  On Sept 1st My mother explained to Amel that they we were going to have car towed to another mechanic because [redacted] at [redacted] could not fully determine the reason it was damaged. [redacted] however stated that the car was driven for a month so this was not due to driver negligence. In fact when my mother attempted to speak with Amel again on Sept 21st  in her message to their staff person was that the new mechanic also stated the damage was not done caused by user error and that is was due to pre-existing condition that someone possibly dealership may have attempted to hide.
Unlimited Auto Sales never returned my mother [redacted]'s call on September 21, 2015. A verbal message was left with the dealerships employee telling them the cause of the damage and that it was due to a faulty water jacket housing which was a pre-existing condition prior to purchase. My mother asked for the owner Amel to return the call which he never did nor anyone else at the dealership.  As stated earlier the car was driven locally for a month and the mechanic stated it was pre-existing. We had to purchase a new car so that I could get to school and work. We are asking that a 65%  of the $4000 we spent to purchase the car be returned to us.
Regards,
[redacted]

On March 7" 2016 [redacted] purchased the following vehicle a 2007 [redacted]Vinst [redacted]. On March 8" she called us and told us that the check engine light came on, we told her to please bring the vehicle to us so that we can have our mechanic look at it and see what the problem was so...

that we can fix the problem. An hour later she called again and said that her car was overheating and some belt popped off. Again we said to her to please bring the vehicle to us so we can take a look at it. After that conversation a man called claiming to be her fiancé and he started yelling and was being very disrespectful at that point we had said to him that hewas not the person that purchased the vehicle and that [redacted] needs to be the one to call us and let us know when she can bring the vehicle to us. The vehicle was purchased "AS IS" (see copy attached) but we were still willing to fix the problem. We went to the inspection station the next morning to double check with our inspector to make sure that he didn't miss anything and when we arrived there the State inspector had the State Troopers there inquiring about this vehicle. We were told that the vehicle passed inspection 100%We are unable to refund the customer for work that she has done to the vehicle. As previously stated we were willing to fix the vehicle but we never saw the vehicle and we were not given the opportunity to have our mechanic ‘nspect the problems so that we could fix it.Thank youUnlimited Auto Sales15004 Marlboro Pike Upper Marlboro MD 20772###-###-####