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Unlimited Furniture Group, Inc

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Unlimited Furniture Group, Inc Reviews (15)

Revdex.com:At this time, I have not been contacted by Unlimited Furniture Group, Inc regarding complaint ID ***.Sincerely,*** ***

Hi,
We re-sent the refund checkCustomer received it on 8/**I attached the email conversation between both parties

For Case # ***, I have attached invoices showing the extent to which we tried to service the clientSince the problem was on American Leather’s end, they sent parts and technicians in order to rectify the problem and
while they sofa seemed to be in like new condition, they were still not satisfied We also attempted many times to service the client including adding nailheads to the sofa which were not in the original orderWhile that is not part of the problem it is an example to show the extent to which we tried to satisfy this client

To Whom It May Concern,Discount Living Rooms deeply apologizes for any confusion and inconvenience the customer may have experienced. We strongly encourage all of our customers to review our Terms & Conditions when placing orders on the internet- our 'Click to Accept' terms page is attached. Unfortunately we are unable issue a refund of the shipping fees at this time, as these fees have already been incurred. Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

I typically don't write reviews but Unlimited Furniture Group has given such great service I had no other way of expressing my thanks to them. Thank you being so patient with me and understanding my goals and using my inspirTion when designing my place I will forever thankful love everythingn about it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This company has been a complete nightmare to work with!!!! They use bullying tactics and lie to there customers as they did to me in this instance. The 1st time I requested to cancel this order Joel with that company let me know I would only need to be responsible for the 30% restocking fee, he said since it hadnt actually shipped that the roundtrip fee would not apply. When I spoke to Joel and requested to cancel I was under the impression that this item hadnt shipped,  I'm being charged 1200 on an item that never made it round trip to me, how is that fair especially when I requested to cancel this I was told it hadnt shipped. This is wrong and I honestly will be seeking legal counsel regarding this. Will NEVER do business with this company again and have started telling everyone I know about my experience and these [redacted] and to avoid them like the plague.In good faith this company should not tact on this roundtrip fee, this item didnt make it roundtrip and when I spoke to Joel he said I would only be responsible for the restocking fee/said nothing about a round trip fee. I was told that it hadnt actually shipped but was ready to ship. I should only be responsible for the 30% restocking fee.Had this order been cancelled the 1st time as I requested, I wouldnt have gotten these ridiculous round trip fees tacted on. If this is not resolved to my liking I will be forced to seek legal action to resolve and bring attention to this companies deceptive and unfair practices. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

+1

To Whom It May Concern,Discount Living Rooms is sorry to hear of our customer's dissatisfaction, as we do our best to ensure all customers are aware of our Returns & Cancellations policy prior to checkout. The customer cancelled his order after the merchandise had shipped from the...

manufacturer's warehouse. As per our Returns & Cancellations Policy (attached):- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may find our full Returns & Cancellations policy on our website: [redacted]. Also attached is our 'Click to Accept Terms' page prior to checkout.On August **, the customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping.Discount Living Rooms apologizes for any inconvenience caused to our customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

I have contacted business and the issue is pending resolution on the week of August [redacted] per business owner.

Review: I ordered a bedroom set September **, 2013.. I paid in full before the product was delivered. I was told to pick a delivery date, I did, I arranged for someone to be home and they never showed. I called the store they tell me its not a guarantee just an estimate day. THe bedroom set comes, 2 weeks after that. the bed is FULL OF BROKEN WOOD CRACKS AND chips ( I have pictures ) I Call them they send me and insurance person out to look and take pictures and see if they can REPAIR It. THey cant, now I need another day off for the company to pick up the furniture, now 3 weeks pass and finally I call and somehow got the furniture delivered november *. Early this morning, 11/**/13/ at approximately 0100 hours, the bed, collapsed with me sleeping in and my dog in the bed. my dog just had [redacted] he went flying off and fell off the bed, the wood scratched brand new floors and I was woken abruptly. They didnt even send me the correct night stand.

They send someone to fix it, I know have a brand new crack again. I can not call them again, they wont give me a refund, but as you can see I paid for furniture long before I got it. I paid rent before I even had a bed. And this palce is terrible I would love for you to help out in this.Desired Settlement: I personally would love a refund and to give them back this furniture. But would be okay with some sort of compensation. I would never deal with these people again and they should be exposed for what they are. I should have stayed loyal to [redacted], I never had a problem with there furniture and it would be half the price.

Consumer

Response:

At this time, I have not been contacted by Unlimited Furniture Group, Inc regarding complaint ID [redacted].

Sincerely,

tel:[redacted] the business has not contacted me

Sent from my iPhone

Business

Response:

With regards to Case # [redacted], as per attached invoice [redacted], we finished by giving the client a full refund. We are solely a distributor and not a manufacturer and therefore do not stock merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens it is noted and we take the appropriate steps to rectify the matter. With this client, as per attachments [redacted] 1, [redacted] 2, and [redacted] 3, we immediately exchanged the bed for a new piece which was delivered to the client’s house. Since the damage occurred on the manufacturer’s end, they gave us a new bed to give to the client. This bed arrived damaged as well and so we took it back and issued a full refund to the client. As can be noted from these invoices we did not charge the customer for these deliveries and for the exchange and fully covered the cost in order to satisfy the client.

Consumer

Response:

I am unable to show the cancelled check. Ask them to show you the copy of the check I have a receipt of what I paid they didn't refund all of my money I had to beg them to give me something back to afford a bed bedroom set.

Review: I purchased an expensive bed for my son after waiting months for delivery, after only one week the bed broke. This was on March **, 3013. To this day I have gotten nothing but a run around. I am not able to use the bed. I want a new bed or my money refunded I keep getting told its not them its the maufactuer. This is not true because I contacted the company they don't even know anything about this issueDesired Settlement: I want a new bed

Business

Response:

As mentioned in my last email, here is the email from the client detailing the resolution of the problem.

Thank You,

Business

Response:

As mentioned in my last email, here is the email from the client detailing the resolution of the problem.

Thank You,

Review: sofa I bought cushions dont stay on always hang off on sofa not chair spend a lot of money [redacted] and [redacted] said its a great sleeper and company but expensive but worth it sleeper is very comfortable but it look terrible and cheap I cant stand looking at it it makes me sick to my stomach the money I spend for this to happen american leather sent new cushions do not do a thing for the problem then said to bad please help me we lost our home in sandy and went through alot I cant waste all this money thank you ordered jan [redacted]back ordered arrived first week april 2013Desired Settlement: repair problem or refund

Business

Response:

For Case # [redacted], I have attached invoices showing the extent to which we tried to service the client. Since the problem was on American Leather’s end, they sent parts and technicians in order to rectify the problem and while they sofa seemed to be in like new condition, they were still not satisfied. We also attempted many times to service the client including adding nailheads to the sofa which were not in the original order. While that is not part of the problem it is an example to show the extent to which we tried to satisfy this client.

Review: Have requested twice to cancel my living room group order. Company advertises a hassle free return policy but the process has been far from hassle free. Have made contact via both e-mail and telephone. Spoke to a Joel with this company and he was beyond rude, was a bully on the phone. They shipped the furniture even when I said I wanted to cancel. I feel like there processes are deceptive and like they are dragging out the return process to tact on more fees when this whole situation could have been avoided by cancelling my order as requested via both phone and e-mail. I feel like I've been lied to by this company.Desired Settlement: A refund to show good faith and to honor there "no hassle" cancel/refund" policy. More concern for customer concerns.

Business

Response:

To Whom It May Concern,Discount Living Rooms is sorry to hear of our customer's dissatisfaction, as we do our best to ensure all customers are aware of our Returns & Cancellations policy prior to checkout. The customer cancelled his order after the merchandise had shipped from the manufacturer's warehouse. As per our Returns & Cancellations Policy (attached):- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may find our full Returns & Cancellations policy on our website: [redacted]. Also attached is our 'Click to Accept Terms' page prior to checkout.On August **, the customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping.Discount Living Rooms apologizes for any inconvenience caused to our customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This company has been a complete nightmare to work with!!!! They use bullying tactics and lie to there customers as they did to me in this instance. The 1st time I requested to cancel this order Joel with that company let me know I would only need to be responsible for the 30% restocking fee, he said since it hadnt actually shipped that the roundtrip fee would not apply. When I spoke to Joel and requested to cancel I was under the impression that this item hadnt shipped, I'm being charged 1200 on an item that never made it round trip to me, how is that fair especially when I requested to cancel this I was told it hadnt shipped. This is wrong and I honestly will be seeking legal counsel regarding this. Will NEVER do business with this company again and have started telling everyone I know about my experience and these [redacted] and to avoid them like the plague.In good faith this company should not tact on this roundtrip fee, this item didnt make it roundtrip and when I spoke to Joel he said I would only be responsible for the restocking fee/said nothing about a round trip fee. I was told that it hadnt actually shipped but was ready to ship. I should only be responsible for the 30% restocking fee.Had this order been cancelled the 1st time as I requested, I wouldnt have gotten these ridiculous round trip fees tacted on. If this is not resolved to my liking I will be forced to seek legal action to resolve and bring attention to this companies deceptive and unfair practices. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,Discount Living Rooms deeply apologizes for any confusion and inconvenience the customer may have experienced. We strongly encourage all of our customers to review our Terms & Conditions when placing orders on the internet- our 'Click to Accept' terms page is attached. Unfortunately we are unable issue a refund of the shipping fees at this time, as these fees have already been incurred. Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Review: Have been trying to collect a refund of $800.00 They finally sent a check after several months of telephone calls and the check was stale dated so the bank would not accept it.

They asked me to void the check and send a copy to them which I did. Now they keep telling me they mailed a replacement check which I have never received. I believe they are scamming me. This came from the president of the company and all of this for just $800.00Desired Settlement: we want our refund. This refund was for a [redacted]. They are not disputing that he is entitled to this refund but the keep playing games with me.

Horrible Horrible company

Business

Response:

Hi,

We re-sent the refund check. Customer received it on 8/**. I attached the email conversation between both parties.

Review: On 8/**/2014 we have ordered king size bed, mattress, dinning table and 8 chairs from Unlimited furniture group in Brooklyn. On 2/*/2015 the dinning table and chairs were delivered to our house around 10 pm.After the dinning table was assembled by delivery people, we had noted that the top part of the table ( shape and design) was not what we had ordered. The only common part was the base of the table. Delivery people contacted their manager and were told that most likely they had picked up the wrong top. by mistake and willlook for ours the next day. We had asked to take the table back, but they refused and said they were not going back to the warehouse and will swap the table tops when ours will be located. At the same time we had noted multiple damages to the table as well. It looked like use with cracks and scratches.We had taken multiple pictures and emailed them to Unlimited the next day. After weeks of telephone tag and chain of emails, it was revealed to us that the table we had ordered had been discontinued and design replaced withe the one we had received. Unlimited furniture group claims that they were not aware of this change. We had contacted the manufacture ( Christopher Guy furniture) tel. [redacted] and were assured that the manufacturer had notified all their distributers of the design change in April 2014. So, 5 months should have been enough for Unlimited to know that what they had originally sold us and showed the picture off had been discontinued. We had never seen a new design until it was delivered to our house. Whether it was done intentionally or not, was still a mistake on the sellers side and their incompetency. Customer service supervisor Mr. Danny C[redacted] acknowledged their mistake and offered to speak to the owners about the discount so we get to keep the table instead of returning. I had asked about some other options such as return of this table with complete refund of $8200 plus tax, plus delivery fee or present us with the options of the other tables. Mean while the manufacturer ( Christopher G**) had sent technicians to evaluate the damages on the chairs and table.The report suggested that the damages are structural and beyond repair, so the manufacturer agreed to replace the items. We had agreed to the replacement of the damaged chairs, but had never agreed on the table until agreement achieved. For the duration of 2 months Mr. C[redacted] had promised to get back to us with the discount, but never did. Not returning calls or emails.On 3/**/15 we were contacted by the co-owner Mr. Thomas C[redacted]. Mr. C[redacted] informed us that the company does not offer any cash incentives and has no return policy. We don't understand how return policy could apply to us if we were sold discontinued item and no one notified us of changes and substitution prior to the order being placed or delivered. It's as if we were to order apple, but since they were discontinued we got oranges and even if we don't like them, we have to eat them because the company would not take it back. Unlimited furniture group is implying that the table we had ordered has the same name, but if you will contact the manufacturer, they will explain that they keep the same names and SKU number when changing the design. They don't have to change it, they just notify the distributers and its the sellers responsibility to be on the top of things and verify prior to placing the orders.

At this point we would like to resolve this matter by refusing to get the replacement table and getting full refund as the wrong item delivered. If Unlimited Furniture would like to negotiate, we would be open to the mediation on the discount for the incoming new replacement table, not the damaged one that is at my house. Also, I would like to see the email communication where the manufacturer is indicating that they want the damaged table back. Per my discussion with the rep., they don't take it back, we can dispose it, but Unlimited Furniture tell me that the manufacturer wants it back.

Please, let me know if you need any supportive documentation as I have chain of email acknowledging the problem and apologizing for it, but no resolution offers.Desired Settlement: Full refund or discount on new replacement dining table.

Consumer

Response:

I have contacted business and the issue is pending resolution on the week of August [redacted] per business owner.

I typically don't write reviews but Unlimited Furniture Group has given such great service I had no other way of expressing my thanks to them. Thank you being so patient with me and understanding my goals and using my inspirTion when designing my place I will forever thankful love everythingn about it.

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Description: FURNITURE-WHOLESALE, HOME ACCESSORIES, FURNITURE ASSEMBLY SERVICES, FURNITURE-RETAIL

Address: 129 48th St, Brooklyn, New York, United States, 11232

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