With all due respect, the refrigerator that Ms. S[redacted] purchased is 8 months old now and WDC does not have the authority to authorize an exchange. GE, the manufacturer, sets the policy for exchanges or refunds for defective merchandise, not the retailer. Ms. S[redacted] is correct regarding the one year...
warranty; however, it's GE who offers this--not WDC. Ms. S[redacted] will need to contact GE and set up a service call to correct/repair any malfunction she is currently experiencing with her refrigerator.
If GE determines her unit is a lemon, they will replace it for her. It's unfortunate that our company is not authorize to exchange Ms. S[redacted] unit for a new one. Again, this is GE's policy not Ours. GE will need to authorize the exchange.
Kind regards,
D[redacted]
The service technician is going out to your home tomorrow 4/1/16 and we are still working with our Vendor on the rebate issue. We apologize for any inconvenience this may have caused you. We will be in contact as we've been with you and your husband.
Kind regards,
Delphi
Complaint: 12395642
I am rejecting this response because:WDC management has not contacted me, nor informed...
me of any scheduled repair of my refrigerator. I have already had the refrigerator repaired so if even if it was true that WDC contacted me and scheduled a repair of my refrigerator subsequent to my filing this complaint with the Revdex.com, I would have rejected this offer WDC has falsely claimed to have made.What WDC did offer after I repaired my refrigerator at my own expense, was to schedule a replacement of my refrigerator with a new one. Any offer to repair or replace my refrigerator would have been acceptable if WDC had made such offer before I had the refrigerator repaired. I view WDC's offer, in response to my Revdex.com complaint, to replace my refrigerator as made in bad faith. WDC knew when they offered to replace my refrigerator in response to my Revdex.com complaint, that I would be unlikely to replace my refrigerator once it had been repaired.I repeat, WDC never ever contacted me about scheduling a repair of my refrigerator, so I reject this offer as being merely the latest in a series of bad faith representations from WDC.
Regards,
K[redacted]
Complaint: 11894692
I am rejecting this response because: WDC is selling fraudulent warranties, (2) Service techs broke my Microwave hood, left no paper work and the warranty company has ignored the issue, WDC should not be selling warranties to their customers who purchase them in good faith only to discover that the coverage is inadequate. WDC needs to make good on this issue, I am not accepting their deflection to the warranty company, Warranty was purchased from WDC
Regards,
[redacted]
Complaint: 11894692
I am rejecting this response because: WDC is selling warranties from companies that do...
not provide the proper service. They need to make the consumer aware there is no guarantee that by having the extended warranty, that they sell, their appliance will actually be properly repaired in the event of a breakdown. WDC did not stand behind the warranty they sold and the warranty repair resulted in damage to our unit
Regards,
[redacted]
The store manager has been in contact with the customer for the replacement part. Which was delayed from the manufacture, the service has been scheduled to replace the broken part.
On behalf of the customer we reached out to the extended warranty company to contact the customer and resolve this matter directly. The extended warranty company is not related to WDC.
Dear C[redacted],
I show the damaged handle was picked up via FedEx and new handle shipped on 3/7/2016 and delivered. The refund was issued on 3/8/2016 in the amount of $3,748.96, which includes resolving all the issues as stated in your complaint below. We truly apologize for any inconvenience this...
entire experience has caused you. If there is anything further we may assist you with please feel free to contact us at the Torrance location ###-###-####.
Best regards,
D[redacted]
With all due respect, the refrigerator that Ms. S[redacted] purchased is 8 months old now and WDC does not have the authority to authorize an exchange. GE, the manufacturer, sets the policy for exchanges or refunds for defective merchandise, not the retailer. Ms. S[redacted] is correct regarding the one year...
warranty; however, it's GE who offers this--not WDC. Ms. S[redacted] will need to contact GE and set up a service call to correct/repair any malfunction she is currently experiencing with her refrigerator.
If GE determines her unit is a lemon, they will replace it for her. It's unfortunate that our company is not authorize to exchange Ms. S[redacted] unit for a new one. Again, this is GE's policy not Ours. GE will need to authorize the exchange.
Kind regards,
D[redacted]
The service technician is going out to your home tomorrow 4/1/16 and we are still working with our Vendor on the rebate issue. We apologize for any inconvenience this may have caused you. We will be in contact as we've been with you and your husband.
Kind regards,
Delphi
Complaint: 12395642
I am rejecting this response because:WDC management has not contacted me, nor informed...
me of any scheduled repair of my refrigerator. I have already had the refrigerator repaired so if even if it was true that WDC contacted me and scheduled a repair of my refrigerator subsequent to my filing this complaint with the Revdex.com, I would have rejected this offer WDC has falsely claimed to have made.What WDC did offer after I repaired my refrigerator at my own expense, was to schedule a replacement of my refrigerator with a new one. Any offer to repair or replace my refrigerator would have been acceptable if WDC had made such offer before I had the refrigerator repaired. I view WDC's offer, in response to my Revdex.com complaint, to replace my refrigerator as made in bad faith. WDC knew when they offered to replace my refrigerator in response to my Revdex.com complaint, that I would be unlikely to replace my refrigerator once it had been repaired.I repeat, WDC never ever contacted me about scheduling a repair of my refrigerator, so I reject this offer as being merely the latest in a series of bad faith representations from WDC.
Regards,
K[redacted]
This customer was refunded for the amount of the repair in full. No other issues have a raised due to this transaction.
Complaint: 11894692
I am rejecting this response because: WDC is selling fraudulent warranties, (2) Service techs broke my Microwave hood, left no paper work and the warranty company has ignored the issue, WDC should not be selling warranties to their customers who purchase them in good faith only to discover that the coverage is inadequate. WDC needs to make good on this issue, I am not accepting their deflection to the warranty company, Warranty was purchased from WDC
Regards,
[redacted]
Complaint: 11894692
I am rejecting this response because: WDC is selling warranties from companies that do...
not provide the proper service. They need to make the consumer aware there is no guarantee that by having the extended warranty, that they sell, their appliance will actually be properly repaired in the event of a breakdown. WDC did not stand behind the warranty they sold and the warranty repair resulted in damage to our unit
Regards,
[redacted]
The store manager has been in contact with the customer for the replacement part. Which was delayed from the manufacture, the service has been scheduled to replace the broken part.
On behalf of the customer we reached out to the extended warranty company to contact the customer and resolve this matter directly. The extended warranty company is not related to WDC.
Dear C[redacted],
I show the damaged handle was picked up via FedEx and new handle shipped on 3/7/2016 and delivered. The refund was issued on 3/8/2016 in the amount of $3,748.96, which includes resolving all the issues as stated in your complaint below. We truly apologize for any inconvenience this...
entire experience has caused you. If there is anything further we may assist you with please feel free to contact us at the Torrance location ###-###-####.
Best regards,
D[redacted]