To the best of our knowledge and investigation, Hamlin's Marine did not cause the damage to the [redacted] boat. We are, however, out of good faith, having it repaired the best we can for a 15 year old boat. The manufacturer originally told us they could just make the part for us. Months later, they...
asked us to send the damaged part to them to use as a template for a new part. It is in process, the part has been shipped to the manufacturer and we are awaiting the new one. We have been in contact with the [redacted]'s to advise them of this. We have no control over how quickly the manufacturer produces the part and as soon as we have it back, we will install it for the [redacted]'s. We have every intention of fixing the boat.
To the best of our knowledge and investigation, Hamlin's Marine did not cause the damage to the [redacted] boat. We are, however, out of good faith, having it repaired the best we can for a 15 year old boat. The manufacturer originally told us they could just make the part for us. Months later, they...
asked us to send the damaged part to them to use as a template for a new part. It is in process, the part has been shipped to the manufacturer and we are awaiting the new one. We have been in contact with the [redacted]'s to advise them of this. We have no control over how quickly the manufacturer produces the part and as soon as we have it back, we will install it for the [redacted]'s. We have every intention of fixing the boat.