Unlimited Lath & Plaster, LLC

Thank you for your recent letter regarding the complaint submitted to your organization by IN [redacted]. [redacted] provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf.It is our mutual goal to...

provide accurate and timely billing services in a satisfying manner to the patients of [redacted]. Based on an internal review of the patient's billing history, we have identified and remedied the issue that was driving the patient's complaint. Please see below for details surrounding what we found during our internal review and the steps taken to resolve the issue.In our research of this matter, the following was found;Claim for service was filed with patient's insurance carrier on 1/8/16Claim for service was paid by patient's insurance carrier on 1/22/16Our billing system indicates attempts to contact patient occurred on multiple dates between 2/6/16 and 5/5/16These attempts wcrc in form of a statement/invoice of amounts owed on 2/6, balance reminder phone calls on 3/24 and 4/12, and a pre-collection action letter on 5/5/16Patient address appears consistent with patient address provided on B1313 complaint letter US Postall Service did not return address as invalidPatient account records indicate inbound calls received from patient on 3/28 and 5/16Identity was authenticated by patient on both inbound calls 3/28 call was transferred to call center, but abandoned prior to connecting to a call center agent; 5/16 call was abandoned prior to transfer to call centera Patient contacted billing office on 5/16, made payment, and was provided an itemized bill for services and amounts owed/paidBased on these findings, the following resolution steps were taken:[redacted], on behalf of [redacted], will contact patient and apologize for any inconvenience causedThank patient for bringing any issues with our process to our attention.Feedback on methods of communication, and issues that may occur, can only help us to improve our process and customer serviceWe apologize for the inconvenience this has caused the patient. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me at 513-967-2291 or by e-mail at a[redacted]@[redacted].com.Aaron B[redacted]