Untitled Eats

Initial Business Response / [redacted] (1000, 9, 2015/06/18) */ As we discussed earlier, I notified Mr [redacted] that treating his home for pests including outdoor as he purchased through [redacted] could not be done with the rain in our forecastI did notify Mr [redacted] that as soon as it cleared we would find a place for him within our schedule for servicingMr [redacted] agreed at first but sent a text message last Sunday, 6/14/that if it wasn't serviced by the following week of 6/15/he would turn us in to the Revdex.com I told Mr [redacted] that he did not need to get nasty nor threaten, but as the debate went through I told Mr [redacted] that I would not service him now, based merely upon attitude A copy of the text is below: If my home is not treated this week I will have no recourse but to report you to the Revdex.com and [redacted] I have been very patient with you but my patience is gone [redacted] Springfield, MO XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/07/25) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
It was totally my fault as a business owner. I received a message from the client that she needed to reschedule because she forgot to...

leave her coupon at home and I misunderstood her message. She had a discounted coupon and it was already paid. No issues with customer just a misunderstanding on our part as all messages are transcribed via text and email while working in the field. My apologies to customer for our lack of miscommunication. As far as a refund, we don't give refunds on [redacted] coupons as we do not receive monies from the customer proceeds. You will have to contact [redacted] for a refund as they process all daily deals and/or auctions.
Again, I do apologize for the miscommunication on my end but would be more than happy to fix the problem.

Initial Business Response /* (1000, 9, 2015/06/18) */
As we discussed earlier, I notified Mr. [redacted] that treating his home for pests including outdoor as he purchased through [redacted] could not be done with the rain in our forecast. I did notify Mr. [redacted] that as soon as it cleared we would...

find a place for him within our schedule for servicing. Mr. [redacted] agreed at first but sent a text message last Sunday, 6/14/2015 that if it wasn't serviced by the following week of 6/15/2015 he would turn us in to the Revdex.com.
I told Mr. [redacted] that he did not need to get nasty nor threaten, but as the debate went through I told Mr. [redacted] that I would not service him now, based merely upon attitude.
A copy of the text is below:
If my home is not treated this week I will have no recourse but to report you to the Revdex.com and[redacted]. I have been very patient with you but my patience is gone.
[redacted]
Springfield, MO 65807
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 11, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2017/02/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@gmail.com
Arrived on time first appoitment client not home. Arrived 1pm Feb 1st. Took picture of Mrs Drivers home to confirm. White garage door,...

flower flag posted in front yard. Mrs [redacted] confirmed it was her house. Rescheduled again but was missed due to Brown Recluse owner, [redacted], having heart attack on Feb 16th, 2017. All work was put on hold for over a week as needed for rehabilitation. We would be more than happy to honor her coupon.
Please let us know if we can be of help. The social media coupon Mrs [redacted] bought we would need to know which one she bought ie: Ky3, [redacted] as we don't get all monies from some of the social media outlets and all refunds would need to be handled through the company it was purchased.
However, we have openings this week and could service her quickly as we are open ans gearing up for the season.
Initial Consumer Rebuttal /* (3000, 8, 2017/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to reschedule yet another appt. with this company. It is my belief that I have given them numerous opportunities to fulfill their obligation. I would like for my mother to be reimbursed her $35.00 that she pre-paid
for services, period.
Thank You, [redacted]
Final Business Response /* (4000, 10, 2017/03/06) */
Absolutely. We will mail a money order out within 7/10 days as per the address on file.
Thank you.