uNu Electronics Inc.

Initial Business Response /* (1000, 7, 2015/09/30) */
To whom it may concern,
The replacement item has been delivered on 9/9/2015.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=XXXXXXXXXXXXXXXXXXXXXX...⇄ /> Best,
[redacted] L.

Initial Business Response /* (1000, 5, 2015/10/19) */
This is the user's misuse issue. The customer, [redacted], dropped his phone to the ground. He thought our battery case would 100% guarantee to prevent his phone from being damaged. That's not true and impossible. Additionally, we never claim the...

battery case can protect phones from any misuse. Therefore, it doesn't make any sense for us to pay his phone repairing cost.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is not true. The case was never dropped, it was barely used (3 times to be precise).
Because it is so big, I used the case only when going into the water, and I always checked before using it. I have the case for your review or check.
I do not know why they use such sureness accusing me of misuse or dropping the case, but the fact is that from the first time I informed them, their emails they clearly did not want to provide a real solution.
Furthermore, in the Amazon web page there are many reviews from clients complaining of water leaking in. I have copies of those reports in case they are deleted from the page. Did all those clients drop the case too? There might even be ground for a class action.