Up and Down Movers

I apologize, the customer is correct my company dropped the ball on her move and I’m sorry that happenedI did send the customer a refund check in the mail for

Complaint: [redacted] I am rejecting this response because my son called the day after as that is when he went to set it up. The TV was the last item moved out of the former apartment and was clearly loaded by the movers and then moved into the new apartment. My son and... his friend only moved boxes, no furniture including the TV was touched or moved by them. The movers claims made by the mover are unjust and unfounded. They are clearly responsible for the damage caused to the TV. If no resolution is found we will be bringing this to small claims court. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because my son called the day after as that is when he went to set it upThe TV was the last item moved out of the former apartment and was clearly loaded by the movers and then moved into the new apartmentMy son and his friend only
moved boxes, no furniture including the TV was touched or moved by themThe movers claims made by the mover are unjust and unfoundedThey are clearly responsible for the damage caused to the TVIf no resolution is found we will be bringing this to small claims court.
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because my son called the day after as that is when he went to set it up. The TV was the last item moved out of the former apartment and was clearly loaded by the movers and then moved into the new apartment. My son and...

his friend only moved boxes, no furniture including the TV was touched or moved by them. The movers claims made by the mover are unjust and unfounded. They are clearly responsible for the damage caused to the TV. If no resolution is found we will be bringing this to small claims court. 
Sincerely,
[redacted]

I apologize, the customer is correct my company dropped the ball on her move and I’m sorry that happened. I did send the customer a refund check in the mail for 70.00

Complaint ID#: [redacted] Company Name: Up & Down Movers LLC Company Contact Name: Aaron Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: I am responding to a complaint from above named consumer, stating that his son's TV was cracked during a move by Up & Down Movers LLC. I contacted this customer previously in order to inform him that Up & Down Movers LLC can not be held liable for any damage to this TV because his son had his friends helping him move in addition to our movers, and because we were not contacted until 3 days after the move occurred. If the move was completed solely by our movers and not friends of the customer, we would have been promted to take responsibility because we would have had a better idea of who was handling the items. It would have also been helpful if we were informed during the move as oppposed to 3 days later. Our customers are important to us, and if we knew that our movers damaged any items, the issue would have been resolved. Sent on: 8/4/2015 11:32:28 AM

Complaint ID#: [redacted]
Company Name: Up & Down Movers LLC
Company Contact Name: Aaron
Company Contact Phone: [redacted]
Company Contact Email: [redacted]
Consumer's Name: [redacted]
Revdex.com Staff Member (if you know): [redacted]
Complaint Information: I am responding to a complaint from above named consumer, stating that his son's TV was cracked during a move by Up & Down Movers LLC. I contacted this customer previously in order to inform him that Up & Down Movers LLC can not be held liable for any damage to this TV because his son had his friends helping him move in addition to our movers, and because we were not contacted until 3 days after the move occurred. If the move was completed solely by our movers and not friends of the customer, we would have been promted to take responsibility because we would have had a better idea of who was handling the items. It would have also been helpful if we were informed during the move as oppposed to 3 days later. Our customers are important to us, and if we knew that our movers damaged any items, the issue would have been resolved.
Sent on: 8/4/2015 11:32:28 AM