Sign in

Up In Smoke, Inc.

Sharing is caring! Have something to share about Up In Smoke, Inc.? Use RevDex to write a review
Reviews Up In Smoke, Inc.

Up In Smoke, Inc. Reviews (1)

I received your letter and a copy of the complaint today regarding the pricing on a Serta iComfortBlue Max 3000 mattress and Serta Motion Perfect Queen Adjustable base. I am sorry to hear thatmy customer is dissatisfied with the pricing and discount on one of my mattress sets. I was notaware that...

there was any type of issue with the pricing on the products during our RenovationSale, I wish the customer would have contacted myself or one of my managers so we could havepossibly resolved the problem while they were in the store. If you review our records, we havebeen in business for almost 60 years and have a very good record of taking care of ourcustomers. They are the reason' that we have been in business all of these years. I have donesome research on this and this is what I know at this point:1) The emails from the customer were not answered because we never saw them. Theyevidently went to spam. We have contacted our web host and they have made somechanges to help solve this problem. I apologize for any inconvenience that this may havecaused.2) The adjustable bed base in question was a queen size floor sample and was clearly markedwith a Suggested Retail of $3399 and a Final Sale Price of $1297. This item is being soldAS IS at over 62% OFF the Suggested Retail Price, We have the bed base taggedseparately because it can be sold by itself or can be purchased to go with any of ouradjustable friendly queen mattresses.3) The queen mattress that is shown on the closeout adjustable bed base was a SertaiComfort Blue Max 3000, This mattress has a Suggested Retail of $4999 for the set andwas being offered at $2499 as a Flat set, not an adjustable, The mattress was on sale thruMonday/ September 11th, 2017 with an additional $200 Free Box Spring discount. Theseprices are set by Serta, not by Bear's*I cannot accept an offer of $2000 for this set. I am willing to help the customer in this case tohelp resolve this issue. I am allowed under the Serta MAP Pricing that is in effect to sell themattress at $2299 and the adjustable bed base at $750 at an "AS IS"f!oor sample discount. Thecombined 2pc set price would be $3049 if paid by cash, check or credit card. There would bedelivery fees as well depending on the delivery area. Adjustable bed bases carry an extra $49,95local delivery fee. Sales tax would be calculated at 6%.

Check fields!

Write a review of Up In Smoke, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Up In Smoke, Inc. Rating

Overall satisfaction rating

Add contact information for Up In Smoke, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated