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Up n Vape Reviews (12)

HelloWe have tried to contact you several timesWe got one answer and was told the products were never ordered???? Please call us at [redacted]

To whom it may concern,We have currently been in the process of moving our company to a larger location so we can hire more peopleDewey's order has already been shipped and we do apologize for the little bit longer waiting timeHowever, as far as refunds go, we have an all sales final policy that states this on our website

Upnvape in San Diego sent out a mass email for % off and after receiving a ton of orders and receiving people's money they closed their doors and took everyone's money with them,this should be illegal and they should be forced to pay it all back, the Revdex.com needs to step in and investigate these people I had paid them through PayPal and it took a while but PayPal did get my money back

I placed an order on 2-28- Today is 3-13- I left voice mails and sent two emails with no response to eitheron the third phone call she finally answered the phone and she did tell me that they were running behind and she would try to get my order out if not that day the very next dayI went to their website today to check the status of my order and the website has been temporarily shut downso I'm not sure what to do now

To whom it may concern, we offered to replace the order if the customer would just send the original order back to usThe customer responded back by saying that he threw it in the garbage All sales are final on our website but we were willing to help Mr*** out if he could just send the original order backWithout the order being sent back, we can not replace his orderAlso, he communicated to us through email saying to forget about it once we told him we will need the "defective" products back

Hello. We have tried to contact you several times. We got one answer and was told the products were never ordered???? Please call us at [redacted].

Upnvape in San Diego sent out a mass email for 50 % off and after receiving a ton of orders and receiving people's money they closed their doors and took everyone's money with them,this should be illegal and they should be forced to pay it all back, the Revdex.com needs to step in and investigate these people. I had paid them through PayPal and it took a while but PayPal did get my money back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
This company has made it clear that they are not going to resolve this issue nor do they stand behind their product. 
[redacted]

I placed an order on 2-28-16. Today is 3-13-16. I left 2 voice mails and sent two emails with no response to either. on the third phone call she finally answered the phone and she did tell me that they were running behind and she would try to get my order out if not that day the very next day. I went to their website today to check the status of my order and the website has been temporarily shut down. so I'm not sure what to do now

To whom this may concern, [redacted] ordered our flavor enhancement which gets mixed into the eliquids before being shipped out. This is not something that gets put in its own bottle and shipped separately.  When the flavor enhancement is ordered, the customers are supposed to put which...

flavors they would like the flavor enhancement added to. [redacted] did not read the full description on our website for this product which let's them know it is something we mix in with his/her product. He was just assuming that it came separately because he did not read the full information.  I have attached a copy of what [redacted] ordered and you will see that it clearly states exactly what I am saying. We have never shipped this product separately.  We only mix it in the e-liquid which the customer chooses. Please see attached pic. Thank you!

To whom it may concern,We have currently been in the process of moving our company to a larger location so we can hire more people. Dewey's order has already been shipped and we do apologize for the little bit longer waiting time. However, as far as refunds go, we have an all sales final policy...

that states this on our website.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

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Address: 3717 Nobel Dr #1112, San Diego, California, United States, 92122

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