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Up North The Good Life

357 Canal Park Dr, Duluth, Minnesota, United States, 55802

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Up North The Good Life Reviews (%countItem)

My 17 year old daughter purchased a $50.00 sweatshirt and it is too small. Live 3.5 hours away from the store where purchased; Up North The Good Life. Tried contacting Up North The Good Life via phone number listed on receipt over a dozen times at various times of the day, no answer and voicemail box full and cannot leave message. Attempted to contact via web site, it says the site can't be reached, server IP address could not be found.

Customer Response • Jul 21, 2020

Hello,

I submitted a case # 14495154 and just received message saying they business never responded to you. They did respond to me. They apologized and worked with me to pick out a new item to exchange. I mailed the original sweatshirt back to them, they received it and told me they mailed the exchange back to me. At the time of this email, I have not received the new sweatshirt yet.

My complaint also included the phone number listed for the business not working and they told me they have gotten it fixed and now can receive phone calls. At this time I have not tried calling it.

I appreciate your help in resolving this issue! Thank you!

Jeanette

We were in Duluth and purchased a sweatshirt from this company but when we got home it didn’t fit. We would have tried on at the store but didn’t see a fitting room. We now have been trying to contact the company in the past five days a total of about 15 times to see if we can exchange for another size by mail since we live far away or if we could exchange it when we plan to visit next. However we have not gotten an answer and the answer box is full so you can’t leave a message, they don’t have an email listed online nor a website. We looked reviews up for the store and someone had left a review saying the same situation happened to them and was over a year ago, and the answer box is still full now when we try to call (clearly they haven’t emptied it in over a year). It’s frustrating because we paid $40 and are just trying to contact them to see what we can do but cannot reach them by phone after trying several days now and it just rings and rings.

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Address: 357 Canal Park Dr, Duluth, Minnesota, United States, 55802

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