Up-Right Construction

Initial Business Response / [redacted] (1000, 8, 2015/05/22) */ This letter is in response to the complaint filed by Mr [redacted] Mr [redacted] was at our booth at a Purdue University event on 2-13-Mr [redacted] was offered our $special which includes a consultation, examination, xrays ( if necessary), and a review of the doctor's findings the following dayMr [redacted] made an appointment to see one of our doctors, and paid $He was given a receiptOur staff members are trained to read the terms of the receipt, and to explain that the special offer is non refundable, and that it does not include any treatment or radiology reports ( sec copy of the receipt enclosed) Mr [redacted] came to our office on 2-16-and received a consultation, examination, as well as cervical, thoracic and lumbar xraysHe returned on 2-18-to meet with the doctor regarding the exam and xray findings Mr [redacted] accepted to receive treatment and therapy on 2-18-15, and provided us with his health insurance information Kauffman Chiropractic has been serving the Northwest IN community for over years, and we are very proud of the quality of our servicesWe make every effort to meet our patients needs, and to review all financial information, as well as the doctor's recommendation of careWe feel that it is unfortunate that Mr [redacted] had a bad experience at our office, and we are very sorry for the misunderstandingIn good faith, we will waive all remaining charges on his account, leaving a zero balance [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept this resolution and appreciate Kauffman's willingness to have the issue resolvedI hope that this feedback can be used in a positive way to avoid similar experiences in the future Regards, [redacted]